Job summary
To support professionally qualified
staff in providing quality care for patients in roles, which are mainly related
to direct patient care this is a generic job description, which covers the
range of duties that a healthcare assistant may be required to undertake.
Main duties of the job
To accompany patients where clinical
support is indicated
To chaperone patients as required
To undertake basic observations,
eg TPR height and weight, BMI and reporting and recording results to qualified
staff.
To ensure that patients receive care
appropriate to their needs.
To assist in the setting up and
cleaning of clinic trolleys and disposal of clinical waste.
To respond appropriately to clinical
emergencies.
To answer telephone calls and take
messages informing appropriate persons of the call.
To assist in the transferring of
patients using correct manual handling techniques and equipment as appropriate.
To report immediately to the nurse
in charge any observed change in a patients condition or any concern expressed
by a patient about nursing care or medical treatment.
Demonstrate knowledge of Health and
Safety at work in order to maintain a safe environment.
To maintain professional and personal
development.
Undertake mandatory and local
training appropriate to the role.
To act always in a manner which
promotes positive working relationships and maintains the professional image of
the trust.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
To accompany patients where clinical
support is indicated
To chaperone patients as required
To undertake basic observations,
eg TPR height and weight, BMI and reporting and recording results to qualified
staff.
To ensure that patients receive care
appropriate to their needs.
To assist in the setting up and
cleaning of clinic trolleys and disposal of clinical waste.
To respond appropriately to clinical
emergencies.
To answer telephone calls and take
messages informing appropriate persons of the call.
To assist in the transferring of
patients using correct manual handling techniques and equipment as appropriate.
To report immediately to the nurse
in charge any observed change in a patients condition or any concern expressed
by a patient about nursing care or medical treatment.
Demonstrate knowledge of Health and
Safety at work in order to maintain a safe environment.
To maintain professional andpersonal
development.
Undertake mandatory and local
training appropriate to the role.
To act always in a manner which
promotes positive working relationships and maintains the professional image of
the trust.
Communication and Relationships
The Healthcare Assistants
relationship with both staff and patients should be discreet, bearing in mind
that all information regarding patients must be kept confidential.
Report to the nurse in charge of
department matters of concern relating to patients and the department
environment.
Answer the telephone, refer to
appropriate person.
Be aware of the need to greet
visitors to the department and ascertain the reason for their visit.
To ensure the privacy and dignity of
patients at all times.
Demonstrate knowledge and
understanding of health and safety at work in order to maintain a safe
environment.
To attend departmental meetings as
appropriate.
Clerical duties
To undertake a range of clerical
duties, this may involve
Reception and telephone duties
Basic computer skills
Stock control and ordering
Cleaning
Maintain cleanliness and tidiness of
the area and equipment as instructed and complete all necessary paperwork
relating to this in line with trust guidelines.
Job description
Job responsibilities
To accompany patients where clinical
support is indicated
To chaperone patients as required
To undertake basic observations,
eg TPR height and weight, BMI and reporting and recording results to qualified
staff.
To ensure that patients receive care
appropriate to their needs.
To assist in the setting up and
cleaning of clinic trolleys and disposal of clinical waste.
To respond appropriately to clinical
emergencies.
To answer telephone calls and take
messages informing appropriate persons of the call.
To assist in the transferring of
patients using correct manual handling techniques and equipment as appropriate.
To report immediately to the nurse
in charge any observed change in a patients condition or any concern expressed
by a patient about nursing care or medical treatment.
Demonstrate knowledge of Health and
Safety at work in order to maintain a safe environment.
To maintain professional andpersonal
development.
Undertake mandatory and local
training appropriate to the role.
To act always in a manner which
promotes positive working relationships and maintains the professional image of
the trust.
Communication and Relationships
The Healthcare Assistants
relationship with both staff and patients should be discreet, bearing in mind
that all information regarding patients must be kept confidential.
Report to the nurse in charge of
department matters of concern relating to patients and the department
environment.
Answer the telephone, refer to
appropriate person.
Be aware of the need to greet
visitors to the department and ascertain the reason for their visit.
To ensure the privacy and dignity of
patients at all times.
Demonstrate knowledge and
understanding of health and safety at work in order to maintain a safe
environment.
To attend departmental meetings as
appropriate.
Clerical duties
To undertake a range of clerical
duties, this may involve
Reception and telephone duties
Basic computer skills
Stock control and ordering
Cleaning
Maintain cleanliness and tidiness of
the area and equipment as instructed and complete all necessary paperwork
relating to this in line with trust guidelines.
Person Specification
Qualifications
Essential
- GCSE IN Maths and English at grade C or above or equivalent
Desirable
Experience
Essential
- Previous experience in a caring environment
Person Specification
Qualifications
Essential
- GCSE IN Maths and English at grade C or above or equivalent
Desirable
Experience
Essential
- Previous experience in a caring environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
