Radiology Duty Administrator

Job description

Job responsibilities

Develop and maintain a good knowledge of Radiology exams/procedures and associated requirement i.e preparation, during the exam and any required aftercare to ensure a safe delivery of practice/service.

To be the first point of contact for Consultants, GPs, referrers and other healthcare professionals contacting the department, for advice from the duty Radiologist, transferring calls when appropriate, taking precise information to pass details to Duty Radiologist, ensuring clinical priority is identified and escalated and that all enquiries are responded to in a timely fashion.

To demonstrate excellent communication and interpersonal skills including the ability to exercise diplomacy and an excellent telephone manner.

Demonstrate compassion through effective relationships based on empathy, respect and dignity.

Support the team to deliver care that helps improve the health of the individual and wider community.

Support the team in demonstrating compassion through effective relationships based on empathy, respect and dignity.

Develop own competence to deliver effective care and treatments through improving clinical/technical knowledge / skill, and expertise.

Support colleagues and senior staff to help promote good team morale, leading by example with ones own professional behaviour.

To be aware of the current Ionising Radiation Regulations if working in areas involved with radiation, Employers procedures and adherence to the relevant local rules.

To be aware of the potential hazards of strong magnetic fields if working in MRI.

To be able to confidently and competently use the departmental Radiology Information System

To have a flexible approach and assist with any other duties as requested by the Radiology team, within the associated competencies of role

Liaise with other departments/wards within and outside WAHT to ensure a quality service for patients and clinicians.

Provide and receive information requiring discretion, sensitivity or persuasive skills:

o Exchange factual information with healthcare professionals using discretion, sensitivity and empathy as required.

Implement alternative methods of communication where required to ensure that patient safety is maintained.

Communicate any delays in a timely and professional manner.

Communicate effectively and empathetically with patients, carers, visitors and members of the multi-disciplinary team.

To develop and maintain appropriate intra and interdepartmental communication channels.

To occasionally receive and communicate sensitive information from/to some patients.

To be able to relate to all manner of patients with understanding and care, respecting their privacy and dignity to provide a caring and confidential service.

Promote and ensure the best available departmental environment for patients, visitors and staff.

Appropriate communication with individuals involved in the care of patients.

Respond appropriately to queries, take phone messages and pass on precise written and verbal information to patients/colleagues where appropriate.

Participate in the development and promotion of a positive learning environment, which meets the needs of all learners within the department environment.

Participate in personal development reviews and work to achieve personal objectives/competencies.

To participate in personal development needs that may be identified by the service leads or in the appraisal process in an agreed timeframe.

To assist qualified staff in the evaluation of resources to develop high standards of patient care and achieve value for money initiatives.

To include registering the patient, updating patient records, bookings, extraction of work lists and all other associated RIS activities.

Maintain accurate records at all times:

Demonstrate awareness and evidence the importance of accurate data entry into hospital based systems/patient records.

Understand the contingencies required when electronic systems fail and support the team as required.

Ensure compliance with all Infection Prevention and Control policies and procedures understanding your role in the prevention of infection in patients and staff.

Report any incidents on the Trust risk management system and participate in any requirements for incident investigations

To ensure you are aware of your responsibilities, supporting policies and undertake the appropriate level of training for your role.

Maintain professional boundaries and working relationships with patients and colleagues.

To be responsible for own mandatory training and ensure it is up to date as per trust requirements.

To ensure you remain up to date with department requirements/changes by attending departmental meetings when required, reading meeting minutes and monthly governance updates.

To be aware of and comply with all standards of conduct and care related to the Trust in general and the Department of Radiology in particular.

Demonstrate commitment to improving care and the patient experience to include participation in Quality Improvement Programmes.

Deliver a high standard of care in accordance with WAHT policies and procedures.

Finance, Information and Resources:

To adhere to and ensure the effective use of resources.

Health and safety

Maintain knowledge of Health and Safety at Work Act, ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.

To work at all times in a safe and responsible manner, ensuring own work practices comply with Trust and Directorate Policies on Health and Safety, Infection prevention and control ,COSSH, Security and Radiation Protection, and that any hazards are brought to the attention of the Radiographer in Charge.

Be responsible for the appropriate health, safety and welfare matters affecting themselves, patients, visitors, professional and non-professional authorised staff within a designated, controlled or supervised area within the Diagnostic Imaging Department or the Trust.

Working Conditions

Have frequent use of VDU equipment.

Other duties

Employees must ensure that they are aware of and adhere to all Trust and specific Radiology related policies.

To assist in promoting the overall aims of the department.

To participate in department organisation and workload planning offering proposals to change department procedures.

Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training.

Respect the confidentiality of all matters that they may learn relating to their employment and other members of staff. All staff are expected to respect conform to the requirements of the Data Protection Act 1998, including the responsibility to ensure that personal data is accurate and kept up to date.

Healthcare provision takes place in a constantly changing environment, and this role may be reviewed and may be amended from time to time to reflect the changing needs of the service

Person Specification

Experience

Essential

• Experience of managing conflicting workloads and priorities
• Experience of monitoring and managing waiting lists, waiting times and targets.
• Experience of managing Radiology IT systems
• Experience of analysing and solving IT problems
• Experience of analysing complex sensitive data and providing reports
• Experience of working in a patient care setting or customer facing environment and dealing with highly sensitive situations
• Experience working with a mulit-disciplinary team

Desirable

• Experience in Radiology services
• Previous experience with ICE and CRIS systems

Personal Attributes

Essential

• Excellent verbal and written communication skills.
• Flexible and adaptable.
• Ability to work under own initiative and part of a team.
• Ability to prioritise conflicting workloads and escalate potential issues/risks appropriately
• Reliable and punctual
• Self-awareness in terms of
• assessing own knowledge and
• competence and understanding own boundaries
• Self-awareness in terms of
• recognising the impact of their
• behaviour towards others
• Able to present a professional
• image appropriate to the working environment
• Self-motivated with a high drive for completion
• Committed
• Enthusiastic
• Ability to cope with stress
• Team worker

Qualifications

Essential

• High Level of Education (e.g. A-level grade A-C or equivalent)
• Or
• Evidence of high level of relevant experience

Knowledge and skills

Essential

• Knowledge of National NHS targets
• Diagnostic
• RTT
• Cancer
• Ability to build and develop good working relationships across a range of organisations
• Ability to influence/ persuade others with a positive approach and respect for work colleagues
• Ability to communicate effectively and demonstrate excellent
• Knowledge of NHS policy
• Ability to work independently and manage a complex workload
• Ability to analyse and interpret highly complex data and prepare written reports, exercising judgement on data requiring escalation
• Evidence ability to communicate clearly, professionally and effectively under complex and difficult situations with a wide range of stakeholders
• In-depth working knowledge of Microsoft Office.

Desirable

• Knowledge of NHS IT systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)