EPR Programme Manager, WRH

Job responsibilities

Improving Diversity and Inclusive Recruitment:

As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role.

Applicants will be prompted in the application form to declare if they wish to be considered under this expanded Guaranteed Interview Scheme, and their response would be visible to the Shortlisting Panel.

If you have any queries about expanded Guaranteed Interview Scheme, please contact Rob Saunders (HR Manager - Recruitment) in confidence via email robert.saunders1@nhs.net

Main Duties

The EPR Programme Manager will be responsible for implementing the EPR solution in conjunction with the supplier, Altera health.

It will include delivering and embedding new functionality and realisation of benefits identified within the supporting business case.

The post holder will ensure the outputs from the programme are aligned to the wider Clinical Transformation programme and ensure appropriate engagement is achieved with the clinical teams.

This will include leading the implementation of service development and improvement through a structured programme approach and ensuring the Trusts Improvement Strategy (4Ward Improvement System) is embedded with the programme.

The postholder will be responsible for proactive intervention and decision making to ensure that the programmes and projects within them stay on track.

The post holder will lead the co-ordination and monitoring of the programme in a complex-change environment and adapt to strategic objectives. This will include the development of a reporting framework to suit this suite of complex and interdependent projects and programmes. Providing assurance on delivery to the Trust Board (via the approved governance structure) will be a key priority.

The post holder will need the ability to work flexibly and effectively with a range of individuals and groups to create strong and trustful relationships to manage issues/risks, conflicts, priorities, dependencies and communication to deliver the overall programmes in line with the Trusts Digital Strategy and EPR deployment plans.

As part of this deployment the post holder will be responsible for the delivery of multiple and varied projects and programmes to support the delivery of the Electronic Patient Record.

Responsible for designing, developing and ongoing maintenance of the programme structure and governance arrangements to deliver sustainable service improvement in line with strategic objectives.

Planning the programme and monitoring its overall progress and performance. In addition, monitoring the progress against all detailed project plans, including dependencies and interfaces between different projects and programmes within the Trust.

Lead and manage the effective co-ordination of the projects and their dependencies/interfaces, analysing any conflicts between projects / programmes and taking corrective action to resolve these. This can involve conveying contentious information and negotiating agreements to enable on-going progress

Manage external technology partners to the Trust and ensure alignment of resources across the key suppliers to maintain momentum.

Drive the programme to deliver key milestones within agreed timescales and overall delivery of the programme, demonstrating achievement of outcomes / business change in accordance with the programme plan and governance arrangements.

Manage stakeholder contributions to the programme, ensuring regular contact and communication with national reporting as required.

Develop processes to identify risks and issues and once identified, mitigate and manage risks and issues effectively.

Manage changes to the overall plan through a formal change control process. Initiate discussions to agree additional actions and / or other management interventions wherever gaps in delivery of the programme are identified, or issues arise.

Production and delivery of a programme level reporting framework. To include production of summary and detailed reports regarding programme delivery within the Trust, including Trust Management Board. These reports pull together a complex range of projects for service development and improvement work.

Manage the programmes budget, including recurrent and non-recurrent revenue and capital funding, monitoring the expenditure and being pro-active in making recommendations regarding expenditure.

Facilitate the appointment of individuals to the EPR Programme Team and manage staff in line with HR Policy. This involves day-to-day management of senior staff ensuring appropriate allocation of duties and dealing with appraisals, training, grievances and disciplinary actions as required. A matrix management approach will be required where members of the team reside within other departments.

Working with colleagues across the policy programmes of NHS Digital Frontline Digitisation to identify areas where technology, systems and models of care can deliver improved access and outcomes to the EPR for clinical teams

Manage the relationship between the business-as-usual work and the Digital Programme in order to manage the overall EPR journey within the Trust.

Manage the relationship and dependencies between other initiatives included within the Trusts programmes such as Quality Improvement and Transformation.

Responsible for the quality assurance and overall integrity of the Digital programme. A diplomatic approach will be required to maintain relationships during a period of major change.

This job description and person specification are an outline of the role, responsibilities and outcomes. The post holder will carry out any other duties as may reasonably be required by the EPR Programme Director.

A full job description is included in the supporting information.

Skills and Knowledge

Essential

• Significant knowledge of the NHS.
• Extensive knowledge of programme management.
• Ability to evidence/demonstrate key values and behaviours in line with the Trust network.
• Effective leadership, interpersonal and communication skills.
• Ability to create a team approach with Project Leads.
• Good knowledge of financial and staff management.
• Ability to find ways of solving or pre-empting problems.
• Ability to use IT packages Microsoft Office.
• Understanding of working with confidential information.
• Ability to make sound judgements and decision making.
• An awareness of techniques for planning, monitoring and controlling programmes.
• An awareness of project management approaches.
• Sufficient seniority and professional credibility to advise and influence project leads on delivery in relation to the Programme.
• Self-motivated and able to work on own initiative.
• Ability to identify strategic links with programme and projects.
• Committed to continuous improvement and pro-active in problem solving.
• Exceptional organisational skills and reliability to organise a complex programme of work and deliver in time autonomously.
• Advanced knowledge of hardware and software products/devices.
• High standards of work and ability to produce high-quality work under pressure.
• Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive, or contentious information across a diverse range of subjects relevant to post portfolio.
• Demonstrable skills in presenting complex concepts and information which may include difficult and controversial issues, across a wide range of audiences.
• Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
• Exceptional strategic thinking skills, including the whole system impacts of national policy and operational decisions.

Personal qualities

Essential

• Communicate with range of staff levels / roles in team environment.
• Communicate with range of agencies.
• Ability to represent department and role of project management as a supporting mechanism for service development.
• Exceptional relationship management and influencing skills.
• Flexibility in working patterns to meet the needs of the service, may include evenings and weekends at time of new system implementation. Ability to travel to other locations as required.

Experience

Essential

• Experience in the delivery of Digital and Business Change programmes.
• Experience of delivering concurrent projects & programmes.
• Experience managing 3rd party suppliers.
• Experience in the definition of programmes.
• Experience of delivering all types of IT projects. e.g. development, implementation, infrastructure, quality improvement, transformation and integration projects.
• Demonstrable experience in leading, motivating and managing teams
• Significant experience of communicating and working with staff at all levels.
• Experience of budgetary responsible, including budget setting with evidence of working knowledge of financial processes.
• Experience of managing competing priorities.
• Experience of change management / service redesign / risk and programme management.
• Demonstrated stakeholder management skills, including managing difficult stakeholders with conflicting agendas, and supporting experts by experience to meaningfully inform policy design.
• Subject matter knowledge of the role of technology and digital in driving change in healthcare.
• Experience of Information Governance guidelines.
• Experience of managing programme and department budgets.

Qualifications

Essential

• Educated to Master level or equivalent experience
• Professional management training / qualification
• Project Management Qualification
• e.g. Prince 2 practitioner or equivalent

Improving Diversity and Inclusive Recruitment

Essential

• As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role. Here you can declare if you wish to be considered under this expanded Guaranteed Interview Scheme and this response would be visible to the Shortlisting Panel.