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Ward Clerk - Acute Stroke Unit

Worcestershire Acute Hospitals NHS Trust

The closing date is 13 May 2025

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Job summary

ACUTE STROKE UNIT - WORCESTERSHIRE ROYAL HOSPITAL

WARD CLERK BAND 2

37.5 HRS PER WEEK

12 MONTHS FIXED TERM CONTRACT

An opportunity has arisen for a band 2 Ward Clerk on the Acute Stroke Unit. The Acute Stroke unit has a total of 20 beds plus 8 hyper acute beds. The unit also has a TIA Clinic with dedicated Stroke Clinical Nurse Specialists and Stroke Support Workers.

You will preferably have experience of working within a hospital environment. We require a motivated, enthusiastic individual with good communication skills and experience of dealing with members of the public.

This post often involves with you being the first point of contact for patients and relatives and a calm, friendly attitude is paramount.You will work as part of a motivated caring team and be seen as a valued member of staff.

You will be supported by the dedicated Ward Administrator and the Ward Manager for the Acute Stroke Unit.

For further information or to arrange an informal visit please contact:

Sanjula Dhungana, Ward Manager for ASU on direct dial number (01905) 733813 / (01905) 76077 or Matron Gincy John via switchboard (01905) 763333 bleep 807.

Main duties of the job

You should be organized and able to work on your own initiative and prioritise your workload.You will be dealing with visitors, patients and telephone enquiries and be willing to undertake a variety of administrative duties on our busy ward.Computer literacy and good keyboard skills are essential.

Full training will be given in all aspects of the role including the use of all data systems.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

29 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

C9365-25-0197-3

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

This is a generic job description which covers a range of duties that a Ward Clerkmay be required to undertake.

To provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service.

To ensure the availability of accurate patient records and documentation as per Trust policies and procedures.

To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy an in line with Information Governance guidance.

The nature of the post means that the post holder may be expected to work in different directorates/departments within the Trust, but would normally be attached to one area.

Special Requirements:

It is expected that any computer training required for this post must be gained within 3 months.

Job description

Job responsibilities

This is a generic job description which covers a range of duties that a Ward Clerkmay be required to undertake.

To provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service.

To ensure the availability of accurate patient records and documentation as per Trust policies and procedures.

The nature of the post means that the post holder may be expected to work in different directorates/departments within the Trust, but would normally be attached to one area.

Special Requirements:

It is expected that any computer training required for this post must be gained within 3 months.

Person Specification

Qualifications

Essential

Educated to GCSE Grade C, including English and Maths.

Desirable

Customer Care Training.

Experience

Essential

Good standard of inputting / keyboard skills.
IT literate.
Good verbal communication skills and telephone manner.
Understanding the importance of confidentiality and apply the principles in every day working practice.
Experience in dealing tactfully with the general public.
Able to work as a member of a team.

Desirable

Familiar with Oasis / patient administration systems.
Information Governance aware.

Person Specification

Qualifications

Essential

Educated to GCSE Grade C, including English and Maths.

Desirable

Customer Care Training.

Experience

Essential

Good standard of inputting / keyboard skills.
IT literate.
Good verbal communication skills and telephone manner.
Understanding the importance of confidentiality and apply the principles in every day working practice.
Experience in dealing tactfully with the general public.
Able to work as a member of a team.

Desirable

Familiar with Oasis / patient administration systems.
Information Governance aware.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.