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Housekeeper - Medical Day Case Unit

Worcestershire Acute Hospitals NHS Trust

The closing date is 25 January 2025

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Job summary

WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST

WORCESTERSHIRE ROYAL HOSPITAL

DISCHARGE LOUNGE

WARD HOUSEKEEPER - BAND 3

FULL TIME 37.5 hrs PERMANENT

Are you self-motivated and able to motivate others, organized, able to meet deadlines and work flexibly? The Medical Day Case carries out various evasive procedures and a variety of infusional therapies.

This new non-clinical post, supporting the clinical team, is being introduced at the Worcestershire Royal Hospital, and will develop into an integral part of the ward team; you will be responsible for the co-ordination of all patient facilities/services on the Acute Stroke Unit, ensuring a clean, safe and comfortable environment. This role will not support direct patient care.

If you feel you have the necessary skills and wish to be part of a friendly professional team we would be glad to receive your application, informal visits are encouraged and welcomed.

For further information or to arrange an informal visit please contact:

Vandna Dube, Ward Manager 01905 733462 or Claire James, Matron on Bleep Number 788 via the hospital switchboard on 01905 763333 extn 30550 or Direct Dial 01905 733883

Main duties of the job

The post holder will work as an integral part of the clinical ward / area team and to be responsible for the co-ordination of all patient facilities / services in the ward area, ensuring a clean, safe and comfortable environment.

The main element of the role is ensuring and supporting the delivery of cleaning, catering and minor maintenance, together with other specified tasks to meet individual patients needs, as determined by the ward sister / charge nurse.

The post holder will work co-operatively with colleagues, as part of the team and perform additional duties as and when directed by the ward clinical team, to enable nursing staff to undertake direct patient care.

For Further Information Regarding This Role Please See Attached Job Description and Person Specification

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

10 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Part-time

Reference number

C9365-25-0020

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

When required greet patients and visitors to the area being mindful for good relationships between patients, staff and relatives.

Communicate effectively with other team members.

Work as part of the ward team to ensure the continual provision of the highest possible standards of service.

Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.

Co-ordinate any special dietary requirements patients meals and ensure patients have access to information about the out of hours menu information and communicate with the Catering Department.

To liaise with maintenance staff to ensure that equipment is in working order.

Demonstrate how to use the bed head telephone and communication system, and ensure these are maintained in accordance with agreed protocols.

Handle individual patient requests as they arise.

Organise and update notice boards as appropriate.

Ensure written patient information is in date and given to patients when appropriate.

Maintain a high standard of personal behaviour and ensure effective communication with all members of the multidisciplinary team, patients carers and relatives.

Act as a point of contact for ward based volunteers, providing local induction and day to day guidance.

Job description

Job responsibilities

When required greet patients and visitors to the area being mindful for good relationships between patients, staff and relatives.

Communicate effectively with other team members.

Work as part of the ward team to ensure the continual provision of the highest possible standards of service.

Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.

Co-ordinate any special dietary requirements patients meals and ensure patients have access to information about the out of hours menu information and communicate with the Catering Department.

To liaise with maintenance staff to ensure that equipment is in working order.

Demonstrate how to use the bed head telephone and communication system, and ensure these are maintained in accordance with agreed protocols.

Handle individual patient requests as they arise.

Organise and update notice boards as appropriate.

Ensure written patient information is in date and given to patients when appropriate.

Maintain a high standard of personal behaviour and ensure effective communication with all members of the multidisciplinary team, patients carers and relatives.

Act as a point of contact for ward based volunteers, providing local induction and day to day guidance.

Person Specification

Qualifications

Essential

GCSE grade C or above in English Maths, or equivalent

Desirable

NVQ or equivalent in relevant subject.
Basic Food Hygiene Certificate.

Experience

Essential

Basic Health & Safety
Infection Control
Manual Handling
Basic Food Hygiene
Customer Care skills
Previous experience in hospitality / customer facing or care environment and working in a team.

Desirable

Basic keyboard skills
Knowledge of the NHS Standards of Cleanliness

Person Specification

Qualifications

Essential

GCSE grade C or above in English Maths, or equivalent

Desirable

NVQ or equivalent in relevant subject.
Basic Food Hygiene Certificate.

Experience

Essential

Basic Health & Safety
Infection Control
Manual Handling
Basic Food Hygiene
Customer Care skills
Previous experience in hospitality / customer facing or care environment and working in a team.

Desirable

Basic keyboard skills
Knowledge of the NHS Standards of Cleanliness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.