Job summary
We are looking for a Support Secretary, to join our
friendly and passionate admin team, supporting the Worcestershire Retinal Team
Worcestershire Ophthalmology Services are an innovative
Specialty, and provide Outpatient, Emergency, and Surgical services to patients
across Worcestershire, and beyond.
We can offer you an interesting and rewarding post,
within a specialty that has a family vibe.
The role delivers a comprehensive administrative service to our
Ophthalmic patients and clinical team, which will include appointment booking,
and monitoring of waiting lists. If you have the skills, and would like to join
our team, we would love to hear from you
Main duties of the job
Located in Kidderminster Hospital, this secretarial and
administration role, is part of a team, which provides a comprehensive service to
both the patients and clinical team for the Retinal specialty. The retinal
service provides care and treatment for patients with sight threatening
conditions. Therefore, this role
requires professionalism, good communication skills, adaptability, and great
attention to detail
The duties are varied, and in addition to the traditional
secretarial role, providing letter transcription, include appointment booking,
monitoring of waiting lists, preparing clinic documentation, answering incoming
telephone calls, and providing clerical support to the clinical teams .
The eye unit is very teamwork orientated. It is a busy, but very supportive
environment, that requires professionalism, good communication skills, and
adaptability.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Post Title: SUPPORT MEDICAL
SECRETARY
Pay Band: Administrative &
Clerical Band 3
Hours: 37.5
Contract: Fixed Term (Secondment)
Location / Department: Ophthalmology
Department
Accountable to: Directorate Manager
Reports to: Office Manager,
Directorate Support Officer,
Ref: 2821
Key Working Relationships:
Internal:
Consultants,
junior medical staff both inside and outside the department, other health
professionals, nursing staff, administration staff, medical secretaries and
receptionists. Management Team.
External:
General
Practitioners, other hospitals, patients and relatives, Opticians/Optometrists,
Diabetic Retinopathy Screening Programme
Risk Assessment:
Works
with display screen equipment for prolonged periods.
Works
with audio translation machines
Involves
manual handling activities
Job Purpose:
To
provide an effective and efficient Support Medical Secretarial Service to the
Countywide Ophthalmology Directorate, for Nurse Practioners, Consultants and
Associate Specialists in relation to their clinical duties. ey/ General
Duties:
1.
To provide a personal assistant and support medical secretarial service to the
senior Medical secretaries and Consultant and other medical staff in relation
to their clinical duties.
2.
Inform all relevant staff of reduced/cancelled clinics/theatre lists with
regard to consultants and junior doctors planned or emergency absence.
3.
To undertake medical audio/copy typing duties including outpatient letters to
General Practitioners operation notes and letters, discharge summaries and
other official correspondence, including self-generated non-routine
correspondence if required.
4.
To deal with day-to-day incoming mail, assigning priority and/or taking any
necessary action without reference to consultant staff if necessary.
5.
To make arrangements for appointments for patients/relatives and emergency
visits as required.
6.
To respond to enquiries from GPs, other Health Service personnel, patients and
relatives
7.
To provide statistical information for Consultants and the Directorate
Management team as and when required.
8.
To deal with administrative and secretarial aspects of Consultants management,
educational and professional advisory commitments.
9.
To participate in the collection and transmission of information to enable the
Directorate to meet its objectives.
10.
To participate in the use of IT and to provide IT support to colleagues.
11.
Training/Supervision of temporary and new staff within the office.
12.
To cover, as is practical, Medical Secretary colleagues
13.
To abide by the Patient Access Policy and RTT Pathway targets.
14.
Monitor stationary and order relevant stationery as and when necessary
Job description
Job responsibilities
Post Title: SUPPORT MEDICAL
SECRETARY
Pay Band: Administrative &
Clerical Band 3
Hours: 37.5
Contract: Fixed Term (Secondment)
Location / Department: Ophthalmology
Department
Accountable to: Directorate Manager
Reports to: Office Manager,
Directorate Support Officer,
Ref: 2821
Key Working Relationships:
Internal:
Consultants,
junior medical staff both inside and outside the department, other health
professionals, nursing staff, administration staff, medical secretaries and
receptionists. Management Team.
External:
General
Practitioners, other hospitals, patients and relatives, Opticians/Optometrists,
Diabetic Retinopathy Screening Programme
Risk Assessment:
Works
with display screen equipment for prolonged periods.
Works
with audio translation machines
Involves
manual handling activities
Job Purpose:
To
provide an effective and efficient Support Medical Secretarial Service to the
Countywide Ophthalmology Directorate, for Nurse Practioners, Consultants and
Associate Specialists in relation to their clinical duties. ey/ General
Duties:
1.
To provide a personal assistant and support medical secretarial service to the
senior Medical secretaries and Consultant and other medical staff in relation
to their clinical duties.
2.
Inform all relevant staff of reduced/cancelled clinics/theatre lists with
regard to consultants and junior doctors planned or emergency absence.
3.
To undertake medical audio/copy typing duties including outpatient letters to
General Practitioners operation notes and letters, discharge summaries and
other official correspondence, including self-generated non-routine
correspondence if required.
4.
To deal with day-to-day incoming mail, assigning priority and/or taking any
necessary action without reference to consultant staff if necessary.
5.
To make arrangements for appointments for patients/relatives and emergency
visits as required.
6.
To respond to enquiries from GPs, other Health Service personnel, patients and
relatives
7.
To provide statistical information for Consultants and the Directorate
Management team as and when required.
8.
To deal with administrative and secretarial aspects of Consultants management,
educational and professional advisory commitments.
9.
To participate in the collection and transmission of information to enable the
Directorate to meet its objectives.
10.
To participate in the use of IT and to provide IT support to colleagues.
11.
Training/Supervision of temporary and new staff within the office.
12.
To cover, as is practical, Medical Secretary colleagues
13.
To abide by the Patient Access Policy and RTT Pathway targets.
14.
Monitor stationary and order relevant stationery as and when necessary
Person Specification
Experience
Essential
- Previous Medical Secretarial Experience
- Experience working in a busy office
- Experience working in a hospital environment
- Previous experience of managing waiting lists
Desirable
- Use of OASIS/AllSripts PAS System
- Use of Bluespier and CLIP systems
- Knowledge/Use of OpenEyes system
Qualifications
Essential
- Typing/word processing of at least RSA Level 2 or equivalent
- GCSE English & Maths or equivalent
Desirable
Knowledge and Skills
Essential
- Booking hospital appointments
- In-depth working knowledge of Microsoft Office
- Medical Terminology knowledge
- Knowledge of Patient Access Policy
- Knowledge of 18wk RTT Targets/Pathways
Desirable
- Previous experience in use of Digital Dictation Software
- Knowledge of NHS computer systems
Person Specification
Experience
Essential
- Previous Medical Secretarial Experience
- Experience working in a busy office
- Experience working in a hospital environment
- Previous experience of managing waiting lists
Desirable
- Use of OASIS/AllSripts PAS System
- Use of Bluespier and CLIP systems
- Knowledge/Use of OpenEyes system
Qualifications
Essential
- Typing/word processing of at least RSA Level 2 or equivalent
- GCSE English & Maths or equivalent
Desirable
Knowledge and Skills
Essential
- Booking hospital appointments
- In-depth working knowledge of Microsoft Office
- Medical Terminology knowledge
- Knowledge of Patient Access Policy
- Knowledge of 18wk RTT Targets/Pathways
Desirable
- Previous experience in use of Digital Dictation Software
- Knowledge of NHS computer systems
