Job summary
This is an exciting opportunity for conscientious team players to join the switchboard team.
The candidates must be confident, articulate, flexible , have good organisational & IT skills and be able to maintain high standards of professionalism and confidentiality.
The jobs will involve working on a 4 week rota and will include working weekends and shift times of 06.00 to 14.00, 13.00-17.00 and 14.00-22.00.
Job 1
Week 1 (M 14.00-22.00, T 13.00-17.00, T 14.00-22.00, F 09.00-17.00)
Week 2 (T 14.00-22.00, T 13.00-17.00, F 09.00-17.00, S 06.00-14.00, S 14.00-22.00)
Week 3 (M 13.00-17.00, T 13.00-17.00, T 06.00-14.00, F 09.00-17.00)
Week 4 (T 14.00-22.00, T 14.00-22.00, F 09.00-17.00, S 06.00-14.00, S 06.00-14.00)
Job 2
Week 1 (M13.00-17.00, Th 13.00-17.00, Su 14.00-22.00)
Week 2 (M 14.00-22.00, W 14.00-22.00, Sa 06.00-14.00)
Week 3 (W 14.00-22.00, Sa 14.00-22.00, Su 14.00-22.00)
Week 4 (F 06.00-14.00, Sa 14.00-22.00, Su 14.00-22.00)
Job 3
Week 1 (W 13.00-17.00, Sa 14.00-22.00)
Week 2 (M 13.00-17.00, T 13.00-17.00, W 13.00-17.00)
Week 3 (W 13.00-17.00, T 13.00-17.00, Sa 14.00-22.00, Su 14.00-22.00)
Week 4 (M 13.00-17.00, T 13.00-17.00, W 13.00-17.00, T 13.00-17.00, Su 14.00-22.00)
On application please state which job you are applying for.
Main duties of the job
To undertake general telephonist/switchboard duties acting as the first point of contact for our patients, visitors and staff. To be able to interact with all levels of NHS staff and service users.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
To operate the
Switchboard in accordance with the telecommunications operational policies and
procedures. Maintain a professional image at all times whilst working in a busy
environment.
To collate information
for daily rotas, telephonists information re doctors and other clinical staff
on call for 09.00 17.00 and out of hours for Alexandra, Kidderminster and
Princess of Wales hospitals.
To collate information
for daily rotas for telephonists information re daily rotas for all
non-clinical areas re Facilities, Pharmacy, Physiotherapy, Endoscopy, Estates
and Tradesmen on call for the hospital, Trust properties and Mental Health
Partnership sites. Ensure all changes in
rotas are recorded.
To answer general
queries/provide information for the general public, members of staff and make
every effort to locate staff or patients efficiently and politely.
To operate the bleep system on the Alexandra
site which includes daily test calls for paediatrics, obstetric and cardiac
arrest teams giving out clear, precise instructions, ensuring appropriate
people answer and the crash bleeps are working correctly. Be responsible for
fast bleeping doctors, ensuring appropriate doctors respond and aclear message relayed.
Be responsible for getting the Trauma Team to A & E, this includes doctors,
consultants, theatre nurse and haematology.
To operate the
Kidderminster bleep system via the Siemens console facility. To test daily the cardiac arrest team and
each Wednesday the Paediatric Theatre Cardiac Team ensuring the appropriate
team respond. Be responsible for sending
out cardiac arrest and paediatric arrest calls and connecting ward or
department to 999 for an emergency ambulance to attend.
To keep up to date with
all emergency procedures, e.g. cardiac arrests, trauma alerts, major incidents,
internal alarm procedures, switchboard failure and fall back procedures and
to be able to carry out the Telephonist responsible duties to all incidents.
Fire procedures: Alexandra and Kidderminster hospitals and out of hours for
Hillcrest unit. Ascertain where the fire
is, call fire brigade. Notify
appropriate people to attend the incident.
Complete fire incident form and fax 2 copies to Worcester.
To order taxis and
record all requests for Alexandra, Worcester, Kidderminster, Princess of Wales,
Mental Health Partnership hospitals and properties.
To undertake any other
duties appropriate to the grade to cover sickness and annual leave as requested
by the Switchboard supervisor.
Job description
Job responsibilities
To operate the
Switchboard in accordance with the telecommunications operational policies and
procedures. Maintain a professional image at all times whilst working in a busy
environment.
To collate information
for daily rotas, telephonists information re doctors and other clinical staff
on call for 09.00 17.00 and out of hours for Alexandra, Kidderminster and
Princess of Wales hospitals.
To collate information
for daily rotas for telephonists information re daily rotas for all
non-clinical areas re Facilities, Pharmacy, Physiotherapy, Endoscopy, Estates
and Tradesmen on call for the hospital, Trust properties and Mental Health
Partnership sites. Ensure all changes in
rotas are recorded.
To answer general
queries/provide information for the general public, members of staff and make
every effort to locate staff or patients efficiently and politely.
To operate the bleep system on the Alexandra
site which includes daily test calls for paediatrics, obstetric and cardiac
arrest teams giving out clear, precise instructions, ensuring appropriate
people answer and the crash bleeps are working correctly. Be responsible for
fast bleeping doctors, ensuring appropriate doctors respond and aclear message relayed.
Be responsible for getting the Trauma Team to A & E, this includes doctors,
consultants, theatre nurse and haematology.
To operate the
Kidderminster bleep system via the Siemens console facility. To test daily the cardiac arrest team and
each Wednesday the Paediatric Theatre Cardiac Team ensuring the appropriate
team respond. Be responsible for sending
out cardiac arrest and paediatric arrest calls and connecting ward or
department to 999 for an emergency ambulance to attend.
To keep up to date with
all emergency procedures, e.g. cardiac arrests, trauma alerts, major incidents,
internal alarm procedures, switchboard failure and fall back procedures and
to be able to carry out the Telephonist responsible duties to all incidents.
Fire procedures: Alexandra and Kidderminster hospitals and out of hours for
Hillcrest unit. Ascertain where the fire
is, call fire brigade. Notify
appropriate people to attend the incident.
Complete fire incident form and fax 2 copies to Worcester.
To order taxis and
record all requests for Alexandra, Worcester, Kidderminster, Princess of Wales,
Mental Health Partnership hospitals and properties.
To undertake any other
duties appropriate to the grade to cover sickness and annual leave as requested
by the Switchboard supervisor.
Person Specification
Experience
Essential
- - Knowledge of keyboard/ vdu screen.
- - Reception/ telephonist/ switchboard experience.
- - Ability to be flexible in working pattern.
- - Willing to attend training courses, mandatory and others relating to the post.
- - Able to work under pressure.
Desirable
- - Hospital experience
- - Customer care
Qualifications
Essential
- - Good general education.
Person Specification
Experience
Essential
- - Knowledge of keyboard/ vdu screen.
- - Reception/ telephonist/ switchboard experience.
- - Ability to be flexible in working pattern.
- - Willing to attend training courses, mandatory and others relating to the post.
- - Able to work under pressure.
Desirable
- - Hospital experience
- - Customer care
Qualifications
Essential
- - Good general education.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
