Urology Booking Co-ordinator

Worcestershire Acute Hospitals NHS Trust

This job is now closed

Job summary

Are you highly motivated individual with a can do attitude? We have a an exciting opportunity for you to join the urology team as a booking coordinator. You will be responsible booking urology diagnostic procedures & liaising with clinical teams. We will offer you a friendly supportive work environment.

This is a full time position, is based at the Alexandra hospital in Redditch however we do offer flexible working across the 3 hospital sites and once fully trained some home working is also available.

Main duties of the job

Your main duties will be adding patients to the wait list from emails received & booking patients into appropriate clinical sessions. You will attend scheduling meetings & set up diagnostic sessions based on the availability of clinical staff.

You will need to be organised as well as flexible. Excellent IT and communication skills are essential for this role

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

07 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9365-24-1407

Job locations

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B987UB

Job description

Job responsibilities

To ensure that patients are added to the appropriate clinicians wait lists for procedures.

To contact patients via telephone to confirm procedures dates.

To book activity based in the Urology investigations unit at the Alexandra Hospital & Kidderminster theatres.

To cancel and reschedule procedure lists as indicated by clinical teams &/or management teams sometimes at short notice.

To action changes to individual appointments whilst ensuring that patients are seen within the agreed clinical priority and that written confirmation is immediately sent.

To ensure that patients receive an acknowledgement letter or are immediately appointed in line with agreed booking arrangements, administrative procedures and the patient access policy.

To ensure that patients are selected from the waiting lists in chronological order and appointed according to the prioritisation given by the medical staff.

To highlight clinically urgent requests to clinicians if capacity does not allow for them to be booked.

To ensure that any patients who request removal following validation are removed and the clinical staff informed.

To ensure that systems are in place to monitor utilisation of procedures slots, raising any concerns regarding overbooking / under booking with the relevant Directorate Manager or clinician.

To escalate to the relevant managers when there is a capacity problem.

To calculate where there are likely to be potential breaches and ensure that Directorate Managers are informed of potential problems with long wait breaches.

To respond to any queries and complaints from patients, managers or clinicians regarding procedure bookings and waiting times, ensuring that any serious issues are passed on to the appropriate manager.

To liaise with GPs, Managers, Clinicians and administrative staff regarding referrals, bookings and waiting times.

To set up and maintain a work schedule that ensures all work is prioritised and delivered within the required timescales each week, in particular during holiday periods when replacement cover is unlikely to be provided.

To ensure that all patients recorded data in manual and computerised systems is dealt with in accordance with agreed policies and procedures.

To ensure that all policies and procedures are adhered to, and training undertaken where new policies and procedures are implemented. In particular, those for Health Records, confidentiality and information security.

To ensure that general administrative work associated with referrals, appointments and waiting lists is undertaken according to booking service standards.

Carry out any other duties, within the grade, as requested by the Directorate Management Team.