Receptionist / Appointments Co-ord-Worcestershire Oncology Centre

Worcestershire Acute Hospitals NHS Trust

The closing date is 20 January 2025

Job summary

An exciting opportunity has arisen for a Receptionist/Appointments Co-Ordinator at the Worcestershire Oncology Centre based at Worcestershire Royal Hospital

We are seeking a highly motivated, flexible individual to join our existing reception team. The job role requires a friendly, welcoming individual who will work front of house, greeting patients on arrival to the oncology centre.

Excellent communication and IT skills are essential as well as previous experience working in a customer service or patient related environment.

The post is 37.5 hours per week Monday to Friday (on-site), working between the hours of 8am and 6pm (on a shift basis) there will be a requirement on occasion to work up to 8pm as part of a departmental rota.

Main duties of the job

Welcome, receive and greet all visitors providing the first point of direct contact contact for patients attending for pre-radiotherapy assessments/work-ups, radiotherapy treatment and oncology outpatient clinic attendances.
Be responsible for resolving routine enquiries in accordance with local standards and procedures and referring other queries to relevant colleagues where appropriate.
Keep up-to-date and accurate accounts on computer system of all clinic attendances making any alterations necessary, e.g. Changes of patient's name and address, etc.
Provide administrative support for the day to day running of outpatient clinics within the centre, ensuring that appointments are outcomed and generated in accordance with clinical requirements.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

06 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9365-24-1397

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

Please see job description under supporting information...............................................................................

Job description

Job responsibilities

Please see job description under supporting information...............................................................................

Person Specification

Personal Qualities

Essential

Flexible attitude to department duties and working hours
High self-motivation.
Pleasant, cheerful manner.
Ability to work under pressure.
Excellent organisational skills together with the ability to pay attention to detail to achieve accuracy
Excellent communication skills, with the ability to (i) relate to a diverse group of professional staff and Public (ii) communicate both in writing and orally/on the phone, (iii) convey sensitive information
Excellent time keeping

Other job requirements

Essential

Ability to work flexibly
Professional attitude

Experience

Essential

ECDL or excellent PC literacy including knowledge of all Windows packages
Experience of working in a customer service or patient related environment
An effective and supportive team player
Ability to prioritise and organise a changing workload and work systematically towards deadlines
Able to deal with difficult people and to cope with confidential and sensitive information in a professional manner.

Desirable

Experience of working in a clinical environment within the NHS.
Experience of using multiple healthcare IT systems.

Qualifications

Essential

Good standard level of education.

Desirable

NVQ level 2 in Customer care or equivalent

Person Specification

Personal Qualities

Essential

Flexible attitude to department duties and working hours
High self-motivation.
Pleasant, cheerful manner.
Ability to work under pressure.
Excellent organisational skills together with the ability to pay attention to detail to achieve accuracy
Excellent communication skills, with the ability to (i) relate to a diverse group of professional staff and Public (ii) communicate both in writing and orally/on the phone, (iii) convey sensitive information
Excellent time keeping

Other job requirements

Essential

Ability to work flexibly
Professional attitude

Experience

Essential

ECDL or excellent PC literacy including knowledge of all Windows packages
Experience of working in a customer service or patient related environment
An effective and supportive team player
Ability to prioritise and organise a changing workload and work systematically towards deadlines
Able to deal with difficult people and to cope with confidential and sensitive information in a professional manner.

Desirable

Experience of working in a clinical environment within the NHS.
Experience of using multiple healthcare IT systems.

Qualifications

Essential

Good standard level of education.

Desirable

NVQ level 2 in Customer care or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.