Job summary
An exciting opportunity has arisen within the Women's and
Children's Directorate for a Waiting List Coordinator to work as part of the
Gynaecology team. We are a strong, proactive team who welcome innovation and
adaptability within the service.The role of the waiting list coordinator is to work with the management team and the medical secretaries within the Women's and Children's Division, to validate data entered onto the hospital patient administration system about a patients waiting time, and to ensure that information is accurate, and patients are seen in a timely manner.
This is a full-time position, and candidates would be
required to work 37.5 hours a week, Monday to Friday. We also offer some flexibility with home
working for a limited number of days per week.
As well as being part of the busy department, you'll be
required to prioritise your own workload on a day-to-day basis. Excellent IT
and communication skills are essential for this role.
You will demonstrate excellent organisational skills,
must be flexible in approach, able to exercise initiative and demonstrate a
consistently high standard of professionalism, being aware of the need for
confidentiality. We would require a strong communicator and
dedicated team player.
We can offer you a friendly and supportive work
environment where your work is valued. If this sounds like the role for you
then apply now or email us to find out more.
Main duties of the job
To locate missing data by whatever
process is necessary including working with medical secretaries, reviewing case
notes etc.
Ensure all outcomes for relevant
patients are updated and entered into the relevant system following hospital
attendances.
To acquire and maintain knowledge and
skills in the interpretation of relevant medical terminology
To identify and action data quality
issues as appropriate.
Identify and amend inaccuracies on the
PAS system
Maintain strict codes of
confidentiality and security at all times as the nature of the work involves
the handling and processing of sensitive personal data, and adhere to the Data
Protection Act
To validate and enter 18 week RTT data
accurately and efficiently onto the PAS for the monitoring of patients
pathways and for the collection of statistics.
To support the Directorate in
validation of the waiting list, escalating any concerns to the management team
as appropriate
To answer the telephone and deal
efficiently and politely with queries regarding 18 week pathways and patient
information.
To liaise with the Directorate
Management team and medical secretaries to ensure that potential breaches are
reviewed and action taken to stop patients breaching.
To actively support the Directorate
Manager in identifying, reporting and resolving departmental issues in order to
achieve a high standard of quality and completeness of RTT data.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Become
an expert in 18-week rules and guidance.
Become
an expert in the Trusts Access Policy.
To
locate missing data by whatever process is necessary including working with
medical secretaries, reviewing case notes etc.
Undertake
extensive validation of data derived from medical records and Trust systems to
ensure primary source items of dataset are accurate.
Ensure
all outcomes for relevant patients are updated and entered the relevant system
following hospital attendances.
To
acquire and maintain knowledge and skills in the interpretation of relevant
medical terminology.
To
identify and action data quality issues as appropriate.
Identify
and amend inaccuracies on the PAS system.
Always
maintain strict codes of confidentiality and security as the nature of the work
involves the handling and processing of sensitive personal data and adhere to
the Data Protection Act.
To
validate and enter 18-week RTT data accurately and efficiently onto the PAS
(OASIS) for the monitoring of patients pathways and for the collection of
statistics.
To
analyse and make informed decisions regarding patient pathways from viewing
electronic clinical notes.
To
establish good working relationships with central validation team members,
providing support for any patient pathway decisions when necessary.
To
support the Directorate in validation of the waiting list, escalating any
concerns to the management team as appropriate.
To
answer the telephone and deal efficiently and politely with queries regarding 18-week
pathways and patient information.
To
attend any meetings and training courses as relevant to the post.
To
liaise with the Directorate Management team and medical secretaries to ensure
that potential breaches are reviewed and action taken to stop patients
breaching.
To
liaise with the Information Department and maintain a consistent flow of
information between both departments regarding patient pathways.
To
actively support the Directorate Manager in identifying, reporting and
resolving departmental issues to achieve a high standard of quality and
completeness of RTT data.
To
provide a regular forward look of Gynaecology theatre lists, escalating
underutilization to secretaries and where appropriate the Directorate
Management team so that action can be taken.
To
develop and maintain effective working relationships with other staff in the
department and the Trust.
Job description
Job responsibilities
Become
an expert in 18-week rules and guidance.
Become
an expert in the Trusts Access Policy.
To
locate missing data by whatever process is necessary including working with
medical secretaries, reviewing case notes etc.
Undertake
extensive validation of data derived from medical records and Trust systems to
ensure primary source items of dataset are accurate.
Ensure
all outcomes for relevant patients are updated and entered the relevant system
following hospital attendances.
To
acquire and maintain knowledge and skills in the interpretation of relevant
medical terminology.
To
identify and action data quality issues as appropriate.
Identify
and amend inaccuracies on the PAS system.
Always
maintain strict codes of confidentiality and security as the nature of the work
involves the handling and processing of sensitive personal data and adhere to
the Data Protection Act.
To
validate and enter 18-week RTT data accurately and efficiently onto the PAS
(OASIS) for the monitoring of patients pathways and for the collection of
statistics.
To
analyse and make informed decisions regarding patient pathways from viewing
electronic clinical notes.
To
establish good working relationships with central validation team members,
providing support for any patient pathway decisions when necessary.
To
support the Directorate in validation of the waiting list, escalating any
concerns to the management team as appropriate.
To
answer the telephone and deal efficiently and politely with queries regarding 18-week
pathways and patient information.
To
attend any meetings and training courses as relevant to the post.
To
liaise with the Directorate Management team and medical secretaries to ensure
that potential breaches are reviewed and action taken to stop patients
breaching.
To
liaise with the Information Department and maintain a consistent flow of
information between both departments regarding patient pathways.
To
actively support the Directorate Manager in identifying, reporting and
resolving departmental issues to achieve a high standard of quality and
completeness of RTT data.
To
provide a regular forward look of Gynaecology theatre lists, escalating
underutilization to secretaries and where appropriate the Directorate
Management team so that action can be taken.
To
develop and maintain effective working relationships with other staff in the
department and the Trust.
Person Specification
Qualifications
Essential
- GCSE English and Maths at grade C or above, or equivalent
Personal Qualities
Essential
- Good written & verbal communication skills
- Able to communicate with staff at all levels
- Ability to convey complex information in a concise manner
- Ability to prioritise workload
- Self-motivated
Experience
Essential
- Previous experience of working within an administration role
- Previous experience of working to, and meeting, deadlines
- NHS experience in RTT pathways
Skills and Knowledge
Essential
- A thorough understanding of PAS
- Able to analyse data
- Ability to work with databases & spreadsheets
- Able to identify patterns in data i.e. frequent error types
- Good literacy and numeracy skills
- Good IT skills
- Working knowledge of Microsoft Excel
- RTT knowledge
Person Specification
Qualifications
Essential
- GCSE English and Maths at grade C or above, or equivalent
Personal Qualities
Essential
- Good written & verbal communication skills
- Able to communicate with staff at all levels
- Ability to convey complex information in a concise manner
- Ability to prioritise workload
- Self-motivated
Experience
Essential
- Previous experience of working within an administration role
- Previous experience of working to, and meeting, deadlines
- NHS experience in RTT pathways
Skills and Knowledge
Essential
- A thorough understanding of PAS
- Able to analyse data
- Ability to work with databases & spreadsheets
- Able to identify patterns in data i.e. frequent error types
- Good literacy and numeracy skills
- Good IT skills
- Working knowledge of Microsoft Excel
- RTT knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
