Job summary
An exciting opportunity has arisen within the General Surgery Directorate for a Colorectal Cancer Coordinator to work as part of the General Surgery team. We are a strong, proactive team who welcome innovation and adaptability within the service.
The position is Part time (30 hours) over 5 days and the successful applicant will be based at Worcester Royal Hospital. We also offer some flexibility with home working for a limited amount of days per week.
As well as being part of the busy department, you'll be required to prioritise your own workload on a day-to-day basis. Excellent IT and communication skills are essential for this role.
You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. We would require a strong communicator and dedicated team player.
We can offer you a friendly and supportive work environment where your work is valued. If this sounds like the role for you then apply now or email us to find out more.
Main duties of the job
Typing 2WW result letters / clinic letters, this includes posting them out in the correct time frame.
Dealing with incoming post, distributing to the relevant consultant of the week.
Ensuring patients progress through the cancer pathway within the national cancer targets.
Candidate will be responsible covering incoming telephone calls from patients and actioning generic 2ww admin email.
Daily chasing of any delays in investigations.
Update patient notes with relevant information relating to
any patient delays.
Providing cover within the team for annual leave/sickness.
Liaising with CNS team/secretarial team / pathway navigators
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
The Cancer Pathway Coordinator will form an integral part of
the multidisciplinary team approach in essential management of the pathway
supporting Cancer Services and the ColorectalTeam.
The Cancer Pathway Coordinator will work in close
unison with the Clinical Nurse Specialists to ensure the
co-ordination and management of patients at all points of their 2WW referral
pathway.
The post holder will work independently within the
remit of the role but under the guidance and supervision of the Clinical Nurse
Specialists to;
To work using own initiative with minimal
supervision, prioritising own workload in line with objectives of the
department and consultant teams.
To deal with all incoming correspondence, phone and
email in an efficient and effective way.
To liaise with other members of the
secretarial/administration team in order to provide a co-ordinated and
efficient secretarial service
To support the Directorate Management Team with the
administration, tracking and validation of patients' pathways to achieve the
2WW cancer targets.
To liaise with patients, relatives and staff
demonstrating sensitivity and maintaining professionalism at all times.
To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians/management as appropriate.
Ensure confidentiality is maintained at all times,
complying with the Data Protection Act, Information Governance and other
Trust/Departmental Policies.
To assist in providing cover for other secretaries in
the Colorectal Team to ensure continuity of service to Consultant, medical
staff, service users and patients.
To undertake any other duties as may be
required/appropriate by the Directorate Management Team.
Job description
Job responsibilities
The Cancer Pathway Coordinator will form an integral part of
the multidisciplinary team approach in essential management of the pathway
supporting Cancer Services and the ColorectalTeam.
The Cancer Pathway Coordinator will work in close
unison with the Clinical Nurse Specialists to ensure the
co-ordination and management of patients at all points of their 2WW referral
pathway.
The post holder will work independently within the
remit of the role but under the guidance and supervision of the Clinical Nurse
Specialists to;
To work using own initiative with minimal
supervision, prioritising own workload in line with objectives of the
department and consultant teams.
To deal with all incoming correspondence, phone and
email in an efficient and effective way.
To liaise with other members of the
secretarial/administration team in order to provide a co-ordinated and
efficient secretarial service
To support the Directorate Management Team with the
administration, tracking and validation of patients' pathways to achieve the
2WW cancer targets.
To liaise with patients, relatives and staff
demonstrating sensitivity and maintaining professionalism at all times.
To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians/management as appropriate.
Ensure confidentiality is maintained at all times,
complying with the Data Protection Act, Information Governance and other
Trust/Departmental Policies.
To assist in providing cover for other secretaries in
the Colorectal Team to ensure continuity of service to Consultant, medical
staff, service users and patients.
To undertake any other duties as may be
required/appropriate by the Directorate Management Team.
Person Specification
Experience
Essential
- Previous medical secretarial, hospital experience
- Previous experience working in a busy office
- Previous experience of dealing with members of the public
Desirable
- Knowledge of NHS systems
- Working knowledge of PAS, Bluespier, CLIP, ICE reporting, digital dictation.
Qualifications
Essential
- Typing and word processing RSA Level 2 or equivalent
- GCSE English and Maths at Grade C or above, or equivalent
Desirable
- AMSPAR qualification or working towards AMSPAR medical terminology qualification
Skills and Knowledge
Essential
- Knowledge and understanding of National Guidelines including 28 day faster diagnosis
- Self-reliant, ability to work independently and as part of a team
- Good computer skills
- Working knowledge of Microsoft Office
- Good telephone skills
- Excellent verbal and written communication skills
- Good organisational skills
Desirable
- Knowledge of NHS systems
- Working knowledge of PAS , Bluespier , CLIP, ICE reporting and Digital dictation
- Knowledge and understanding of 18 week RTT pathway
Person Specification
Experience
Essential
- Previous medical secretarial, hospital experience
- Previous experience working in a busy office
- Previous experience of dealing with members of the public
Desirable
- Knowledge of NHS systems
- Working knowledge of PAS, Bluespier, CLIP, ICE reporting, digital dictation.
Qualifications
Essential
- Typing and word processing RSA Level 2 or equivalent
- GCSE English and Maths at Grade C or above, or equivalent
Desirable
- AMSPAR qualification or working towards AMSPAR medical terminology qualification
Skills and Knowledge
Essential
- Knowledge and understanding of National Guidelines including 28 day faster diagnosis
- Self-reliant, ability to work independently and as part of a team
- Good computer skills
- Working knowledge of Microsoft Office
- Good telephone skills
- Excellent verbal and written communication skills
- Good organisational skills
Desirable
- Knowledge of NHS systems
- Working knowledge of PAS , Bluespier , CLIP, ICE reporting and Digital dictation
- Knowledge and understanding of 18 week RTT pathway
