Worcestershire Acute Hospitals NHS Trust

Support Secretary General Surgery

Information:

This job is now closed

Job summary

An exciting opportunity has arisen within the General Surgery Directorate for a Support Secretary to work as part of the General surgery team. We are a strong, proactive team who welcome innovation and adaptability within the service.

The position is part time (30 hours) and the successful applicant will be based at Alexandra Hospital however cross site cover may be necessary to Worcester Royal Hospital or Kidderminster Hospital . We also offer some flexibility with home working for a limited amount of days per week.

As well as being part of the busy department, you'll be required to prioritise your own workload on a day-to-day basis. Excellent IT and communication skills are essential for this role.

You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. We would require a strong communicator and dedicated team player.

We can offer you a friendly and supportive work environment where your work is valued. If this sounds like the role for you then apply now or email us to find out more.

Main duties of the job

The General surgery team work closely together to support each other and the service. You will be given training and support on all appropriate systems and also be offered the necessary personal support to settle into the role to enable you to work competently with confidence. This post is also suitable for someone who would like to increase their skills and knowledge to progress to a Band 4 role in the future.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Details

Date posted

10 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

C9365-24-1360

Job locations

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B987UB


Worcestershire Royal Hospital

Charles Hastings Way

Worcester

WR51DD


Kidderminster General Hospital

Bewdley Road

Kidderminster

Worcestershire

DY116RJ


Job description

Job responsibilities

JOB DESCRIPTION

Given the variation between posts as mentioned above, all Secretaries should be able to undertake the following duties as their job, Senior Secretaries and Consultants demand. Secretaries will, however, be expected to work in teams to fulfil basic and extended roles.

To assist with the sorting of the day to day incoming mail, taking action or referring back to the senior medical secretary, where necessary.

To undertake medical audio/copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.

To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the basic role. To deal with these enquiries or refer back to the Senior Medical Secretary where necessary.

To ensure that patient electronic records are as up-to-date and accurate as possible by actively participating in the upload of patient related documentation at the earliest opportunity.

To participate in the use of the PAS system to establish patient information and produce patient documentation as required.

To participate in validation of RTT targets

To assist in providing cover for other secretaries in the General Surgery Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.

To undertake any photocopying and collation as required.

To undertake any other duties as may be required/appropriate by the Senior Secretaries/ Directorate Support Manager.

Job description

Job responsibilities

JOB DESCRIPTION

Given the variation between posts as mentioned above, all Secretaries should be able to undertake the following duties as their job, Senior Secretaries and Consultants demand. Secretaries will, however, be expected to work in teams to fulfil basic and extended roles.

To assist with the sorting of the day to day incoming mail, taking action or referring back to the senior medical secretary, where necessary.

To undertake medical audio/copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.

To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the basic role. To deal with these enquiries or refer back to the Senior Medical Secretary where necessary.

To ensure that patient electronic records are as up-to-date and accurate as possible by actively participating in the upload of patient related documentation at the earliest opportunity.

To participate in the use of the PAS system to establish patient information and produce patient documentation as required.

To participate in validation of RTT targets

To assist in providing cover for other secretaries in the General Surgery Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.

To undertake any photocopying and collation as required.

To undertake any other duties as may be required/appropriate by the Senior Secretaries/ Directorate Support Manager.

Person Specification

Experience

Essential

  • Proven secretarial experience
  • Experience of working in a busy office

Desirable

  • NHS experience
  • Use of PAS system
  • Medical secretarial experience

Qualifications

Essential

  • GCSE English and Maths
  • Recognised word processing and or typing qualification

Desirable

  • AMSPAR qualification

Personal Qualities

Essential

  • Excellent verbal and written communication skills
  • Flexible and adaptable
  • Able to work under pressure
  • Ability to work under own initiative and part of a team

Skill and Knowledge

Essential

  • Audio typing
  • In-depth working knowledge of Microsoft Office

Desirable

  • Knowledge of NHS systems
Person Specification

Experience

Essential

  • Proven secretarial experience
  • Experience of working in a busy office

Desirable

  • NHS experience
  • Use of PAS system
  • Medical secretarial experience

Qualifications

Essential

  • GCSE English and Maths
  • Recognised word processing and or typing qualification

Desirable

  • AMSPAR qualification

Personal Qualities

Essential

  • Excellent verbal and written communication skills
  • Flexible and adaptable
  • Able to work under pressure
  • Ability to work under own initiative and part of a team

Skill and Knowledge

Essential

  • Audio typing
  • In-depth working knowledge of Microsoft Office

Desirable

  • Knowledge of NHS systems

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B987UB


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B987UB


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Victoria Cartwright

vicky.cartwright@nhs.net

07950255743

Details

Date posted

10 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

C9365-24-1360

Job locations

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B987UB


Worcestershire Royal Hospital

Charles Hastings Way

Worcester

WR51DD


Kidderminster General Hospital

Bewdley Road

Kidderminster

Worcestershire

DY116RJ


Supporting documents

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