Job summary
Reporting to the Chief Technology Officer and accountable to
the Chief Digital Information Officer, the Digital Operations Manager, will be
responsible for leading the operational management of the ICT Services.
The post holder will be expected to meet or exceed expectations and align with
the Trusts organisational goals. The post holder will be
expected to work closely with key stakeholders and play an influential role.
Main duties of the job
Management of Outsourced IT and 3rd Party Suppliers
Primary Engagement Point for ICT Services
Major Incident Management
Cyber Security Owner
Project Support and Transition into Service Operations
Oversight of Infrastructure Projects
Strategic Alignment
Accountable for all large infrastructure projects
Maintenance of ICT roadmaps
Managing third party software vendors
To keep abreast of advances in digital technology
Improving Diversity and Inclusive Recruitment:
As part of the Trust's aim to improve diversity across the
Trust, positive action is being taken and all applications for this post from
BAME, Disabled and LGBT+ candidates can request to be considered under an
expanded Guaranteed Interview Scheme if they meet the minimum criteria as
specified in the person specification for this role.
Applicants will be prompted in the application form to
declare if they wish to be considered under this expanded Guaranteed Interview
Scheme, and their response would be visible to the Shortlisting Panel.
If you have any queries about expanded Guaranteed Interview
Scheme, please contact Rob Saunders (HR Manager - Recruitment) in confidence
via email robert.saunders1@nhs.net
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
The post holder willtake the lead within the department on all aspects relating to managing the Operations within the ICT Services management. The post holder will be expected to work closely with key stakeholders, and play an influential role. They will be
expected to develop strong working relationships with our outsourced
Strategic Partners, Department Heads, Directors
and Clinical leads,
both within the Trust and externally. Relationships across the public sector within the region and the ICS
footprint will be required and relationships with external vendors and
suppliers will also be critical.
The full job description can be viewed by opening the associated document.
Job description
Job responsibilities
The post holder willtake the lead within the department on all aspects relating to managing the Operations within the ICT Services management. The post holder will be expected to work closely with key stakeholders, and play an influential role. They will be
expected to develop strong working relationships with our outsourced
Strategic Partners, Department Heads, Directors
and Clinical leads,
both within the Trust and externally. Relationships across the public sector within the region and the ICS
footprint will be required and relationships with external vendors and
suppliers will also be critical.
The full job description can be viewed by opening the associated document.
Person Specification
Improving Diversity and Inclusive Recruitment
Essential
- As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role. Here you can declare if you wish to be considered under this expanded Guaranteed Interview Scheme and this response would be visible to the Shortlisting Panel.
Experience
Essential
- Experience of working in Acute Hospital NHS Organisations
- Experience in managing Major Incident situations that are complex in nature
- Extensive experience of operating at senior level within a large organisation, including staff and budget management
- Substantial knowledge of and experience in developing commercial partnerships in the ICT industry
- Track record of delivery of IT projects or system implementation to defined standard, on time and within budget.
- Experience should include the implementation of new organisational wide infrastructure and core system upgrades
Desirable
- Experience of working in NHS organisations
- Experience of working collaboratively across
- organisational and administrative boundaries
- Experience of developing and presenting business cases briefings and reports to a range of diverse audiences including at Board level
- Extensive experience of dealing with highly complex IT problems including first response, resolution and long-term solutions
- Experience of managing capital and revenue budgets of significant value.
- Experience of working at a senior level within an IT department.
Management Skills and Operational requirements
Essential
- Strong stakeholder management skills, with the ability to engage staff in all disciplines and at all levels.
- Effective people management skills with the ability to lead and motivate both technical and non-technical staff.
- Strong planning skills with the ability to work to strict deadlines
- Ability to work independently and on own initiative, with limited supervision
- Ability to travel between Acute locations across Worcestershire, and occasionally to other locations in the UK
- Willingness to work irregular hours and to travel occasionally, including overnight stays when required (with appropriate prior notice).
- Requirement to participate in an on-call out of hours rota if required which may include evening, weekend or public holiday working.
Desirable
- Proven track record of managing system and equipment testing across multiple sites, including applications and
- Hardware
- Thorough understanding of the NHS Operating Framework and Contract, Service Improvement agenda and NHS key performance indicators (or strongly demonstrate willingness to learn about these)
- Experience in management of large and complex projects.
- Expert knowledge of Information Governance, Data Protection legislation and Caldicott principles, GDPR and the Freedom of Information Act.
- Proven mathematical reasoning skills
- Operating, currently in a similar role.
- A logical approach to problem solving in a challenging environment
- Ability to draw on skills, experience and knowledge to evaluate competing evidence, and advise on a range of complex options.
Communications & Relationships Skills
Essential
- Excellent written communication skills with the ability to produce and present reports to clinical and senior management level audiences, often in relation to complex or contentious subject matter
- Highly developed oral communication skills, ranging from 1:1 discussions, formal presentations, and effectively chairing meetings.
- Exceptional negotiating skills with the ability to influence others
Desirable
- Advanced facilitation skills to bring others together in support of effective delivery of shared outcomes
- Substantial experience in successfully operating and negotiating with private organisations.
- Able to communicate difficult messages to senior level staff and partners in challenging circumstances
Technical Skills
Essential
- Highly developed expert technical skills across a broad range of IT systems.
- Expert Knowledge of Cyber Security Services
- Able to understand complex technical problems with clarity and proficiency.
- Ability to lead transformation by defining and implementing information and IT solutions in support of delivery of effective healthcare
- Skilled in the use of PC software applications to manipulate, analyse and present information (in particular, Power BI and Excel)
Desirable
- Experience with Agile software development processes.
- Good knowledge and experience of managing software development teams.
- Highly developed analytical skills and the ability to understand and evaluate complex information
- Advanced level of technical expertise in the manipulation of spreadsheets and databases, and use of statistical tools and techniques, including modelling, forecasting and statistical process control.
Qualifications
Essential
- Masters degree or equivalent qualification in an IT related subject.
- A qualification relating to best practice in IT management methods, such as ITIL.
- PRINCE 2 qualification
Desirable
- Agile, MSP qualifications
- Evidence of continuing professional development.
- A clear understanding of improvement techniques and opportunities for clinical redesign enabled by effective use of technology.
- Evidence of specialist knowledge, expertise and experience in ICT, project management, software development, service improvement and transformation.
HR
Essential
- Self-motivated with the ability to motivate and empower others to achieve specific goals
- Transformational leadership skills based both on theory and practical experience
- Ability to motivate, persuade and influence others effectively
- Ability to motivate, persuade and influence others effectively
Desirable
- Demonstrate a commitment to undertake further training and development as agreed
- Demonstrable record of successful management and leadership of large teams
- Ability to train others on business change / service improvement techniques
Person Specification
Improving Diversity and Inclusive Recruitment
Essential
- As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role. Here you can declare if you wish to be considered under this expanded Guaranteed Interview Scheme and this response would be visible to the Shortlisting Panel.
Experience
Essential
- Experience of working in Acute Hospital NHS Organisations
- Experience in managing Major Incident situations that are complex in nature
- Extensive experience of operating at senior level within a large organisation, including staff and budget management
- Substantial knowledge of and experience in developing commercial partnerships in the ICT industry
- Track record of delivery of IT projects or system implementation to defined standard, on time and within budget.
- Experience should include the implementation of new organisational wide infrastructure and core system upgrades
Desirable
- Experience of working in NHS organisations
- Experience of working collaboratively across
- organisational and administrative boundaries
- Experience of developing and presenting business cases briefings and reports to a range of diverse audiences including at Board level
- Extensive experience of dealing with highly complex IT problems including first response, resolution and long-term solutions
- Experience of managing capital and revenue budgets of significant value.
- Experience of working at a senior level within an IT department.
Management Skills and Operational requirements
Essential
- Strong stakeholder management skills, with the ability to engage staff in all disciplines and at all levels.
- Effective people management skills with the ability to lead and motivate both technical and non-technical staff.
- Strong planning skills with the ability to work to strict deadlines
- Ability to work independently and on own initiative, with limited supervision
- Ability to travel between Acute locations across Worcestershire, and occasionally to other locations in the UK
- Willingness to work irregular hours and to travel occasionally, including overnight stays when required (with appropriate prior notice).
- Requirement to participate in an on-call out of hours rota if required which may include evening, weekend or public holiday working.
Desirable
- Proven track record of managing system and equipment testing across multiple sites, including applications and
- Hardware
- Thorough understanding of the NHS Operating Framework and Contract, Service Improvement agenda and NHS key performance indicators (or strongly demonstrate willingness to learn about these)
- Experience in management of large and complex projects.
- Expert knowledge of Information Governance, Data Protection legislation and Caldicott principles, GDPR and the Freedom of Information Act.
- Proven mathematical reasoning skills
- Operating, currently in a similar role.
- A logical approach to problem solving in a challenging environment
- Ability to draw on skills, experience and knowledge to evaluate competing evidence, and advise on a range of complex options.
Communications & Relationships Skills
Essential
- Excellent written communication skills with the ability to produce and present reports to clinical and senior management level audiences, often in relation to complex or contentious subject matter
- Highly developed oral communication skills, ranging from 1:1 discussions, formal presentations, and effectively chairing meetings.
- Exceptional negotiating skills with the ability to influence others
Desirable
- Advanced facilitation skills to bring others together in support of effective delivery of shared outcomes
- Substantial experience in successfully operating and negotiating with private organisations.
- Able to communicate difficult messages to senior level staff and partners in challenging circumstances
Technical Skills
Essential
- Highly developed expert technical skills across a broad range of IT systems.
- Expert Knowledge of Cyber Security Services
- Able to understand complex technical problems with clarity and proficiency.
- Ability to lead transformation by defining and implementing information and IT solutions in support of delivery of effective healthcare
- Skilled in the use of PC software applications to manipulate, analyse and present information (in particular, Power BI and Excel)
Desirable
- Experience with Agile software development processes.
- Good knowledge and experience of managing software development teams.
- Highly developed analytical skills and the ability to understand and evaluate complex information
- Advanced level of technical expertise in the manipulation of spreadsheets and databases, and use of statistical tools and techniques, including modelling, forecasting and statistical process control.
Qualifications
Essential
- Masters degree or equivalent qualification in an IT related subject.
- A qualification relating to best practice in IT management methods, such as ITIL.
- PRINCE 2 qualification
Desirable
- Agile, MSP qualifications
- Evidence of continuing professional development.
- A clear understanding of improvement techniques and opportunities for clinical redesign enabled by effective use of technology.
- Evidence of specialist knowledge, expertise and experience in ICT, project management, software development, service improvement and transformation.
HR
Essential
- Self-motivated with the ability to motivate and empower others to achieve specific goals
- Transformational leadership skills based both on theory and practical experience
- Ability to motivate, persuade and influence others effectively
- Ability to motivate, persuade and influence others effectively
Desirable
- Demonstrate a commitment to undertake further training and development as agreed
- Demonstrable record of successful management and leadership of large teams
- Ability to train others on business change / service improvement techniques
