Job summary
An exciting opportunity has arisen for an experienced secretary to join our friendly and professional team as a full time Senior Medical Secretary, working 35 hours per week, within the Trauma & Orthopaedic Department. The successful candidate will work alongside the existing secretarial team to provide comprehensive and efficient typing and administration support.
We would like to hear from highly motivated and flexible team players with excellent organisational and communication skills. The ability to work under pressure and effectively prioritise your own workload is essential. We are looking for a candidate with high standards and an eye for detail. You must have the ability to multitask and work in a busy, ever-changing environment. You will be able to work on your own initiative as well as within a team, with well-developed communication and interpersonal skills.
For an informal discussion about the role, please contact the recruiting manager.
Main duties of the job
The role will include responsibility for Consultant and supporting team diary management, typing of clinical documentation and other correspondence to GPs and other clinical professionals. Dealing with enquiries from clinicians, GPs, other hospitals, patients and their relatives, updating medical records and inputting data to ensure a high standard of data quality. Supporting the team in the attainment of Divisional targets. In addition, the post holder will be required to support the Directorate Management Team with the tracking and validation of patient pathways to achieve the National targets. To uphold the trust values, charters, policies and procedures.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our trust values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Job responsibilities
To undertake medical audio typing duties along with taking
the initiative in creating additional documentation to ensure accurate record
keeping and appropriate action taking. Dealing
with outpatient appointment requests, results letters to GPs, discharge
summaries and other official medical correspondence.
Take enquiries from clinicians, GPs, health services,
patients and their relatives and action as appropriate, contacting the relevant
clinical support as required.
To accept telephone and email enquiries from clinicians, GPs,
health service and social services personnel as well as from other hospitals,
voluntary agencies, patients and their relatives.
To work using own initiative with minimal supervision,
prioritising own workload in line with the objectives of the department and
consultant teams.
To deal with all incoming correspondence by phone, post and
e-mail in an efficient and effective way.
To liaise with the other members of the secretarial/
administration team in order to provide a coordinated, supportive and efficient
secretarial service.
To communicate with patients, relatives and staff
demonstrating sensitivity and maintaining professionalism at all times;
escalating any complaints, problems or issues to clinicians or management as
appropriate.
To ensure confidentiality is maintained at all times
complying with the Data Protection Act, Information Governance and other Trust
/departmental policies.
To assist in providing cover for the secretaries in the Directorate
to ensure continuity of service to consultant, medical staff, service users and
patients.
To undertake any other the duties as appropriate within the
role under agenda for change frameworks.
Job description
Job responsibilities
Job responsibilities
To undertake medical audio typing duties along with taking
the initiative in creating additional documentation to ensure accurate record
keeping and appropriate action taking. Dealing
with outpatient appointment requests, results letters to GPs, discharge
summaries and other official medical correspondence.
Take enquiries from clinicians, GPs, health services,
patients and their relatives and action as appropriate, contacting the relevant
clinical support as required.
To accept telephone and email enquiries from clinicians, GPs,
health service and social services personnel as well as from other hospitals,
voluntary agencies, patients and their relatives.
To work using own initiative with minimal supervision,
prioritising own workload in line with the objectives of the department and
consultant teams.
To deal with all incoming correspondence by phone, post and
e-mail in an efficient and effective way.
To liaise with the other members of the secretarial/
administration team in order to provide a coordinated, supportive and efficient
secretarial service.
To communicate with patients, relatives and staff
demonstrating sensitivity and maintaining professionalism at all times;
escalating any complaints, problems or issues to clinicians or management as
appropriate.
To ensure confidentiality is maintained at all times
complying with the Data Protection Act, Information Governance and other Trust
/departmental policies.
To assist in providing cover for the secretaries in the Directorate
to ensure continuity of service to consultant, medical staff, service users and
patients.
To undertake any other the duties as appropriate within the
role under agenda for change frameworks.
Person Specification
Knowledge and Skills
Essential
- Audio typing using digital dictation
- Diary Management
- Knowledge and understanding of National Guidelines
- Self-reliant, ability to work independently and as part of a team
- Working knowledge of Microsoft Office
- Excellent verbal and written communication skills
- Good organisational skills
- Good understanding of GDPR
Desirable
- Knowledge of NHS systems
- Knowledge of NHS policies and procedures
Personal Qualities
Essential
- Able to work in demanding conditions where there is a high volume of activity
- Accurate and attention to detail
- Engagement with developing working practices
- Positive attitude to teamworking, training, progression and development, both personally and within the team
Qualifications
Essential
- GCSE Grade C or above English
- Recognised word processing qualifications or relevant experience
- Relevant experience in a Medical Secretarial Role
Desirable
- AMSPAR Diploma or Medical Terminology qualification or working towards an AMSPAR qualification (Including C&G Medical Admin Courses/NVQ)
- GCSE Grade C or above Maths
Experience
Essential
- Proven secretarial experience in a busy healthcare environment
- Audio Typing /Typing Experience at a senior level
- Experience of working in a busy office
Desirable
- NHS experience
- Use of OASIS, PAS, Bluespier, CLIP, and digital dictation
Person Specification
Knowledge and Skills
Essential
- Audio typing using digital dictation
- Diary Management
- Knowledge and understanding of National Guidelines
- Self-reliant, ability to work independently and as part of a team
- Working knowledge of Microsoft Office
- Excellent verbal and written communication skills
- Good organisational skills
- Good understanding of GDPR
Desirable
- Knowledge of NHS systems
- Knowledge of NHS policies and procedures
Personal Qualities
Essential
- Able to work in demanding conditions where there is a high volume of activity
- Accurate and attention to detail
- Engagement with developing working practices
- Positive attitude to teamworking, training, progression and development, both personally and within the team
Qualifications
Essential
- GCSE Grade C or above English
- Recognised word processing qualifications or relevant experience
- Relevant experience in a Medical Secretarial Role
Desirable
- AMSPAR Diploma or Medical Terminology qualification or working towards an AMSPAR qualification (Including C&G Medical Admin Courses/NVQ)
- GCSE Grade C or above Maths
Experience
Essential
- Proven secretarial experience in a busy healthcare environment
- Audio Typing /Typing Experience at a senior level
- Experience of working in a busy office
Desirable
- NHS experience
- Use of OASIS, PAS, Bluespier, CLIP, and digital dictation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
