Breast Imaging PACS & Technical Support Co-ordinator

Job description

Job responsibilities

Post Title: Breast Imaging PACS and Technical Support Coordinator

Pay Band: 4

Hours: Full time 37.5 hours per week

Contract: Permanent

Location/Department: Breast Imaging department, Worcestershire Breast Unit, Worcester Royal Hosptial, Charles Hastings Way, Worcester WR5 1DD

Reports to: Superintendent Radiographer and Breast Imaging Support Manager

Accountable to: Superintendent Radiographer

About Us

The Breast Imaging department based in the Worcestershire Breast Unit is comprised of the Hereford and Worcester Breast Screening Service and the Worcester symptomatic breast imaging service. The combined services provide specialised breast imaging services, dedicated to the early detection, surveillance, and treatment of breast conditions.

Our team is committed to delivering the highest quality care using advanced imaging technologies, within a supportive and compassionate environment.

Job Purpose

PACS and Technical Support Coordinator is a new role in the Breast Imaging department, we are seeking to recruit an individual with a strong background in both maintenance of confidential digital records and technical support to join our team. This new role will be crucial to managing digital imaging archives, coordinating the transfer of images (inbound and outbound) and providing practical technical assistance and support to staff working at all levels in the department.

The successful candidate will possess a blend of technical skills, attention to detail, and a commitment to maintaining the integrity of patient records.

Key relationships

Breast Imaging QA, Advanced Practitioner and Training team

Breast Imaging administrative and clinical staff

Worcester Acute Hospitals NHS Trust (WAHT) Radiology PACS team

WAHT IT team

Wye Valley Trust PACS team

Consultant Radiologists and Surgeons

Women and Children division clinical and administrative teams

Data Quality team

Professionals from other hospitals and treatment centres (NHS and Private sector)

Key Duties:

Exhibit excellent interpersonal skills to provide technical support in an effective, accessible, and respectful manner to a wide variety of people within our organisation and in other healthcare settings.

To be the primary contact for PACS in the Breast Imaging department, the Breast Directorate and the broader divisional teams in Women and Childrens division. Establishing strong team working relationships with other disciplines within Worcester Acute Hospitals NHS Trust (WAHT); Worcestershire Health and Care Trust and Wye Valley Trust (WVT).

Work closely with Radiology PACS team, IT, Siemens, Technical Services, Visbion, Estates and Facilities, acting as the primary technical support contact for Breast Imaging, facilitating efficient use of IT equipment and the PACS and IEP systems.

As the primary contact in the Breast Imaging department, take responsibility for the logging and monitoring of technical support calls, escalating appropriately.

Autonomous administration and coordination of the transfer of imaging studies between Worcester Acute Hospitals NHS Trust (WAHT) and external institutions via the Image Exchange Portal (IEP).

Ensure that all requests (inbound and outbound image transfers) are actioned promptly and appropriately and all records completed in line with GDPR and departmental protocols.

Document and maintain oversight of the progress of requests for prior imaging, escalating appropriately to ensure screen to result national standards are met.

Promote high standards of data quality throughout the organisation, accurately complete patient records (BS Select, PACS, RIS, NBSS, CRIS and PAS) taking appropriate action where discrepancies are identified to ensure the integrity of patient records.

Undertake timely and accurate processing of screening clinic batches, maintain discrepancy log and taking appropriate action where discrepancies are identified.

Ensure timely transfer of imaging into PACS (including upload imaging from portable storage media) in preparation for film reading.

Monitor and ensure prompt reconciliation of quarantined images

Participate in the departmental preceptorship programme, training new users and provide re-training to clinical and non-clinical staff and managers as necessary to enable effective use of PACS and IEP systems.

Assist in setting up user access and providing training where appropriate for clinical systems to locum and new staff.

Provide technical support within the department, troubleshooting hardware and software issues within scope of competency, taking action to raise and escalate support calls where necessary.

Coordinate preventative maintenance and supply of consumables for printers and scanners.

Take responsibility for completion and documentation of reporting monitor quality assurance tests, escalating issues immediately.

Uphold strict compliance with data protection regulations ensuring patient confidentiality.

Engage in continuous improvement of the breast imaging service, suggesting enhancements to imaging processes and technology use.

Participate in the production and review of departmental protocols and work instructions.

Participate audit activities, including preparation of images for quality assurance and interval cancer reviews and for annual radiation dose audits.

Maintain databases and produce high-quality reports for presentation at meetings.

Contribute to safe working practices, recognising technical issues, and escalating appropriately, reporting clinical and non-clinical incidents, defects in equipment, near misses and serious untoward incidents, following Trust procedures.

The post-holder may be required to carry out any other administrative duties appropriate to a Band 4 role.

The post-holder must be prepared to travel to other sites when required.

Person Specification

Knowledge and skills

Essential

• Excellent organisational skills - prioritizing complex situations.
• Demonstrate excellent attention to detail.
• Knowledge and experience in troubleshooting technical issues.
• Good working knowledge of Excel or similar organisational databases.
• Highly effective communication skills - verbal and written.
• Ability to troubleshoot technical issues, seek support where necessary.

Desirable

• Ability to collate complex data, producing clear reports for presentation.
• Understanding of clinical pressures.

Qualifications

Essential

• Educated to GCSE or equivalent attaining a minimum of four subjects.
• Diploma level ICT related qualification or equivalent experience in technical support environment.

Personal Qualities

Essential

• Confident communication with staff of all levels of seniority face to face, by telephone, and over electronic systems.
• Ability to respectfully provide accessible support to individuals who may have limited technical knowledge.
• Willingness to learn new systems and Skills.
• Willingness to carry out other administrative tasks (within competency) to meet service demands.
• Ability to develop strong working relationships internally and external to the Trust.
• Ability to identify and address personal training needs and contribute to departmental learning.

Desirable

• Ability to travel to other sites.

Experience

Essential

• Experience working autonomously.
• Experience in maintaining accurate digital records
• Experience in managing and prioritising tasks in a busy environment.
• Experience in training and supporting others.

Desirable

• Experience working within technical or similar support role.
• Experience working with radiological IT systems.
• Experience of collating complex data to produce reports for presentation in meetings.
• Experience handling confidential information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Worcestershire Royal Hospital

Charles Hastings Way

Worcester

WR51DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)