Job summary
Please note, the hours for this position is 3pm - 7pm
Are you a self-motivated and able to motivate others, organized, able to meet deadlines and work flexibly to suit departmental needs?
This non-clinical post, supporting the clinical team on Ward 17, will be an integral part of the ward team, and be responsible for the patient notes, answering the telephones and ordering stock. This role will not support direct patient care.
Please note this job is for 20.00 hours, working Monday-Friday as part of a job share.
For more information or to arrange an informal visit please contact Ward Manager Simi Bobby on 01527 512046.
*** Please note we do not offer Certificates of Sponsorships for this role ***
In line with NHS Employment Check Standards, we require references covering the past three consecutive years of employment and/or training. Applicants should provide a full employment and training history, explaining any gaps or discrepancies. Unexplained periods will be explored during the interview and pre-employment checking process. Please note that any misleading or inaccurate information may result in the withdrawal of a conditional offer.
Main duties of the job
The main duties of the role include:
- Provide a reception service, dealing with initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries.
- To arrange transport between departments and to destinations outside the hospital, as required.
- Deal with queries from other members of staff and members of the public, in person or on the telephone.
- To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.
- Arrange follow up appointments for patients prior to discharge.
- Provide general clerical support such as photocopying, typing, opening and sending post, stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Key Duties
- To provide a reception service, dealing with initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries.
- To keep staff informed of admissions and discharges, and to deal with queries from other members of staff and members of the public, in person or on the telephone.
- To receive general telephone calls, recording messages and dealing with initial enquiries, referring the call to the relevant member of staff, as appropriate. To assist in admitting and discharging patients using manual and computerised systems.
- To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.
- To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.
- To arrange transport between departments and to destinations outside the hospital, as required.
- To assist with housekeeping duties within ward/department.
- To maintain effective communication with ward clerk / clerical team assistant colleagues within the department.
- To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role.
- Arrange follow up appointments for patients prior to discharge.
- Ensure that patient case notes are available, creating temporary notes whilst original notes are located. Maintain case notes in a tidy manner, filing results and other patient documents in accordance with Trust policy, including admission and discharge of patients. Ensure that all case notes movements are tracked on PAS, including collection and return of case notes to main maternity filing department.
- Facilitate the prompt collection of data by liaison with the clinical coding department.
- Assisting junior doctors with administrative tasks such as form completion, bereavement paperwork and audits, ordering and tracking of case notes.
Provide general clerical support such as photocopying, typing, opening and sending post, stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs.
Job description
Job responsibilities
Key Duties
- To provide a reception service, dealing with initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries.
- To keep staff informed of admissions and discharges, and to deal with queries from other members of staff and members of the public, in person or on the telephone.
- To receive general telephone calls, recording messages and dealing with initial enquiries, referring the call to the relevant member of staff, as appropriate. To assist in admitting and discharging patients using manual and computerised systems.
- To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.
- To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.
- To arrange transport between departments and to destinations outside the hospital, as required.
- To assist with housekeeping duties within ward/department.
- To maintain effective communication with ward clerk / clerical team assistant colleagues within the department.
- To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role.
- Arrange follow up appointments for patients prior to discharge.
- Ensure that patient case notes are available, creating temporary notes whilst original notes are located. Maintain case notes in a tidy manner, filing results and other patient documents in accordance with Trust policy, including admission and discharge of patients. Ensure that all case notes movements are tracked on PAS, including collection and return of case notes to main maternity filing department.
- Facilitate the prompt collection of data by liaison with the clinical coding department.
- Assisting junior doctors with administrative tasks such as form completion, bereavement paperwork and audits, ordering and tracking of case notes.
Provide general clerical support such as photocopying, typing, opening and sending post, stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs.
Person Specification
Experience
Essential
- Previous clerical/reception experience preferably in hospital environment
- Basic inputting / keyboard skills. Good verbal communication skills.
- Good telephone manner.
- Able to pass on accurate written messages/ write simple reports
- Legible handwriting.
- Basic numeracy.
- Well motivated
- Flexible attitude to routine / non-routine work
- Calm approach to work duties
- Appreciates when to refer/seek assistance
- Tactful, patient, good listener
- Able to work as part of ward/ department team
- Understanding of Ward Clerk role in relation to delivering high quality patient care
- Understanding of importance of confidentiality.
- Conscious of appropriate image and self-presentation to suit ward/department.
- Willing to undertake training/ self-development.
- Able to undertake any of the manual handling requirements of the role.
Desirable
- Familiarity with computerised patient information systems
- Awareness of Health and Safety
Qualifications
Essential
- Previous clerical/reception experience preferably in hospital environment.
Desirable
- Previous ward clerk/clerical team assistant experience.
- Previous clerical / reception experience in hospital environment
Person Specification
Experience
Essential
- Previous clerical/reception experience preferably in hospital environment
- Basic inputting / keyboard skills. Good verbal communication skills.
- Good telephone manner.
- Able to pass on accurate written messages/ write simple reports
- Legible handwriting.
- Basic numeracy.
- Well motivated
- Flexible attitude to routine / non-routine work
- Calm approach to work duties
- Appreciates when to refer/seek assistance
- Tactful, patient, good listener
- Able to work as part of ward/ department team
- Understanding of Ward Clerk role in relation to delivering high quality patient care
- Understanding of importance of confidentiality.
- Conscious of appropriate image and self-presentation to suit ward/department.
- Willing to undertake training/ self-development.
- Able to undertake any of the manual handling requirements of the role.
Desirable
- Familiarity with computerised patient information systems
- Awareness of Health and Safety
Qualifications
Essential
- Previous clerical/reception experience preferably in hospital environment.
Desirable
- Previous ward clerk/clerical team assistant experience.
- Previous clerical / reception experience in hospital environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
