Job summary
Surgery Division seek an
experienced Directorate Manager for ENT, OMFS and Dermatology. The
post holder will provide operational and business leadership to the specialties
working closely with the Clinical Directors and Matrons.
ENT incorporates surgical and audiology services, including our maxillo-facial laboratory.
The services consist of outpatient, diagnostic, surgical, screening and same
day emergency care (SDEC) services. The team are delivering a reduction of waiting times, whilst working with
system partners to improve patient care, and deliver GIRFT recommendations.
OMFS includes Oral and
Maxillofacial surgery, and orthodontics. Part of the role,
alongside supporting the delivery of activity and financial plans, and service
improvements will be to deliver the Lead Provider model for orthodontic
services across Herefordshire and Worcestershire, working closely with ICB
partners.
Our Audiology team provide a
service to adults and children. The post holder will
support delivery of the service, and delivery of an
action plan to improve services across the county.
We are working
with colleagues in Herefordshire to establish a lead provider model for Dermatology,
where Wye Valley Hospital will manage the service. The role will oversee this transition, ensuring optimum
patient care and engagement.
This post is based at
Worcestershire Royal Hospital and travel across the county is essential and the
postholder will participate in the Trustwide management on-call rota.
Main duties of the job
This is an exciting time to join
the Division, as we work towards elective recovery and looking to the
future of our services. The leadership teams are
committed to improving services for our patients, and as a new leader within
our team you will be supported to
develop and achieve your goals. The Trust is engaging in cultural change via
the 4ward improvement methodology and you will be joining the whole team on the
journey to embed this within our services.
We
encourage flexible and hybrid working and will work with the successful
candidate to support them to achieve work life balance. Our Trust is split
across a wide geographical area and the successful candidate will need to be
able to travel independently to our sites (Worcester, Redditch and
Kidderminster) as required and sometimes at short notice.
In order to be successful in
this role you must demonstrate enthusiasm and commitment to leading clinical
services, as well as experience of service improvement, management of
cancer/RTT waiting lists, change management and business, financial and workforce
planning.
For an informal telephone or
teams discussion regarding the post with Julie Briggs, Director of Operations,
please contact Jess Stone, Divisional PA on 01905 763621 or ext 30706 or via
email jessica.stone1@nhs.net
We strongly encourage any
shortlisted candidates to come and meet the leadership team and find out more
about us. You can arrange this via Jess following confirmation of your
shortlisted status.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
PERFORMANCE
- To ensure that the operational performance of the Directorate is effectively managed to meet agreed objectives and targets.
- To work in close conjunction with the Director of Operations, Clinical Directors and Matrons to set and deliver the Directorate objectives, in line with Divisional and Corporate targets and strategies.
- To manage and deliver income and expenditure (I&E) balance on the budget devolved within the Directorate.
- To plan and monitor performance against all activity targets and other service objectives.
- To ensure that all national and locally agreed waiting times and bookings targets are understood within the Directorate and met.
- To work closely with Cancer Services Team to ensure the appropriate monitoring and delivery of cancer targets.
- Prepare and plan to meet inspection criteria for external reviews such as cancer peer review, external QA audits and CQC inspections as appropriate.
- Alongside the Directorate Management team, to take responsibility for the delivery of national performance indicators relating to the clinical service.
FINANCIAL MANAGEMENT
- To be accountable for the delivery of income and expenditure (I&E) balance for the Directorate. This will involve a close, professional working relationship with the Directorate Finance Manager and the establishment and maintenance of an effective performance management system within the Directorate.
- To develop business cases and present to the divisional team. These will often involve complex financial / activity analysis using financial modelling.
- To participate in pricing and costing, working towards relating patient activity, by diagnostic condition to expenditure.
- To ensure compliance with Standing Financial Instructions (SFI).
BUSINESS / POLICY / PLANNING
- To deliver the annual capacity and business planning process for the Directorate. Identify annual objectives, productivity and efficiency schemes, cost pressures, capital bids and workforce plan as part of this process, to agreed timescales.
- To support the Clinical Director, Matrons / Ward Managers, Departmental Managers and other key personnel within the Directorate to strategically review their services and identify areas for improvement and efficiency.
- To work closely with the finance and business teams to develop innovative methods of income generation (fully understanding the implications of patient choice), financial control, strategic planning and submission of bids for local and national funding.
- To draft business cases / briefing documents and papers, for submission by the Divisional Medical Director / Director of Operations to the relevant senior advisory and decision making committees
- To effectively manage the implementation of agreed outcomes from submitted papers / reports as detailed above.
- To ensure the review and update of policies / procedures and working practices across the specialities / departments within the Directorate to ensure standards of practice are maintained. To contribute to the update and rewriting of Trust wide policies.
- To ensure all Trust policies are adhered to within the Directorate.
- To undertake project work as directed by the Director of Operations.
TRANSFORMATION
- To lead Directorate clinical teams in service redesign/ improvement and clinical strategy development.
- To lead and advise the Divisional Team on the development and implementation of strategies within the Directorate that respond to key national initiatives.
- To identify opportunities to work with partner organisations in the integrated care system and regional tertiary services which improve the way services are delivered to the local population.
PEOPLE MANAGEMENT
- To motivate and take line management responsibility (direct and delegated) for all non-clinical staff within the Directorate, with direct line management of the Directorate admin team.
- To work with the Clinical Director and Matrons to provide leadership to all staff across the Directorate.
- To ensure appropriate implementation of Trust HR policies.
- To oversee the effective recruitment, induction, training and development of all non-clinical staff within departments across the Directorate, ensuring that each member of staff has a robust appraisal.
- To support the Clinical Director in the monitoring and management of medical staffing in the Directorate, including job planning, workforce planning, recruitment and ensuring robust rota management is in place.
- To ensure Junior Doctor compliance in relation to European Working Time Directive, working closely with Clinical Directors to achieve this.
- On behalf of the Director of Ops review workforce plans with heads of department, corporate staff group leads and HR to ensure appropriate and effective workforce planning in short, medium and long term scenarios.
- To ensure effective communication channels with all team members are established, maintained and developed within the Directorate.
- To work closely with the Human Resources team in developing a partnership working framework with staff representatives within the Directorate.
- To manage compliance with HR key performance indicators including the development of action plans for improvement.
GOVERNANCE
- To work alongside the Clinical Director and matrons to ensure the Directorate deliver all aspects of the Trust quality improvement strategy; maintaining the highest standards in quality, safety and patient experience for service users.
- To develop a strategy to enhance quality standards within the Directorate in line with the overall objectives of the Trust. Establish appropriate mechanisms to monitor achievement and take action in the event of underperformance.
- To work with the Divisional governance team and Directorate management team to ensure that appropriate processes are in place for the management, monitoring and escalation of governance concerns within the Directorate. These should be in line with Divisional, Trust and external processes.
- To ensure effective risk management and incident reporting within the Directorate.
- To be ensure effective complaints management within the Directorate, including adherence to timescales for completion.
- To support the clinical team in implementation of operational changes resulting from governance or quality concerns, tying resource requirements into financial and workforce planning and leading on implementation of change.
- To be involved with Directorate quality improvement initiatives, in line with the Trust single improvement methodology.
- To identify opportunities for change that will improve or assist the development of clinical practice and which lead to improvements in quality or efficiency within the Directorate.
CORPORATE & ON CALL DUTIES
- To participate in the Trusts management on-call rota.
- To investigate / hear internal staff grievances / complaints from other Divisions as required.
Improving Diversity and
Inclusive Recruitment:
As part of the Trust's aim to
improve diversity across the Trust, positive action is being taken and all
applications for this post from BAME, Disabled and LGBT+ candidates can request
to be considered under an expanded Guaranteed Interview Scheme if they meet the
minimum criteria as specified in the person specification for this role.
Applicants will be prompted
in the application form to declare if they wish to be considered under this
expanded Guaranteed Interview Scheme, and their response would be visible to
the Shortlisting Panel.
If you have any queries about
expanded Guaranteed Interview Scheme, please contact Rob Saunders (HR Manager -
Recruitment) in confidence via email robert.saunders1@nhs.net
Job description
Job responsibilities
PERFORMANCE
- To ensure that the operational performance of the Directorate is effectively managed to meet agreed objectives and targets.
- To work in close conjunction with the Director of Operations, Clinical Directors and Matrons to set and deliver the Directorate objectives, in line with Divisional and Corporate targets and strategies.
- To manage and deliver income and expenditure (I&E) balance on the budget devolved within the Directorate.
- To plan and monitor performance against all activity targets and other service objectives.
- To ensure that all national and locally agreed waiting times and bookings targets are understood within the Directorate and met.
- To work closely with Cancer Services Team to ensure the appropriate monitoring and delivery of cancer targets.
- Prepare and plan to meet inspection criteria for external reviews such as cancer peer review, external QA audits and CQC inspections as appropriate.
- Alongside the Directorate Management team, to take responsibility for the delivery of national performance indicators relating to the clinical service.
FINANCIAL MANAGEMENT
- To be accountable for the delivery of income and expenditure (I&E) balance for the Directorate. This will involve a close, professional working relationship with the Directorate Finance Manager and the establishment and maintenance of an effective performance management system within the Directorate.
- To develop business cases and present to the divisional team. These will often involve complex financial / activity analysis using financial modelling.
- To participate in pricing and costing, working towards relating patient activity, by diagnostic condition to expenditure.
- To ensure compliance with Standing Financial Instructions (SFI).
BUSINESS / POLICY / PLANNING
- To deliver the annual capacity and business planning process for the Directorate. Identify annual objectives, productivity and efficiency schemes, cost pressures, capital bids and workforce plan as part of this process, to agreed timescales.
- To support the Clinical Director, Matrons / Ward Managers, Departmental Managers and other key personnel within the Directorate to strategically review their services and identify areas for improvement and efficiency.
- To work closely with the finance and business teams to develop innovative methods of income generation (fully understanding the implications of patient choice), financial control, strategic planning and submission of bids for local and national funding.
- To draft business cases / briefing documents and papers, for submission by the Divisional Medical Director / Director of Operations to the relevant senior advisory and decision making committees
- To effectively manage the implementation of agreed outcomes from submitted papers / reports as detailed above.
- To ensure the review and update of policies / procedures and working practices across the specialities / departments within the Directorate to ensure standards of practice are maintained. To contribute to the update and rewriting of Trust wide policies.
- To ensure all Trust policies are adhered to within the Directorate.
- To undertake project work as directed by the Director of Operations.
TRANSFORMATION
- To lead Directorate clinical teams in service redesign/ improvement and clinical strategy development.
- To lead and advise the Divisional Team on the development and implementation of strategies within the Directorate that respond to key national initiatives.
- To identify opportunities to work with partner organisations in the integrated care system and regional tertiary services which improve the way services are delivered to the local population.
PEOPLE MANAGEMENT
- To motivate and take line management responsibility (direct and delegated) for all non-clinical staff within the Directorate, with direct line management of the Directorate admin team.
- To work with the Clinical Director and Matrons to provide leadership to all staff across the Directorate.
- To ensure appropriate implementation of Trust HR policies.
- To oversee the effective recruitment, induction, training and development of all non-clinical staff within departments across the Directorate, ensuring that each member of staff has a robust appraisal.
- To support the Clinical Director in the monitoring and management of medical staffing in the Directorate, including job planning, workforce planning, recruitment and ensuring robust rota management is in place.
- To ensure Junior Doctor compliance in relation to European Working Time Directive, working closely with Clinical Directors to achieve this.
- On behalf of the Director of Ops review workforce plans with heads of department, corporate staff group leads and HR to ensure appropriate and effective workforce planning in short, medium and long term scenarios.
- To ensure effective communication channels with all team members are established, maintained and developed within the Directorate.
- To work closely with the Human Resources team in developing a partnership working framework with staff representatives within the Directorate.
- To manage compliance with HR key performance indicators including the development of action plans for improvement.
GOVERNANCE
- To work alongside the Clinical Director and matrons to ensure the Directorate deliver all aspects of the Trust quality improvement strategy; maintaining the highest standards in quality, safety and patient experience for service users.
- To develop a strategy to enhance quality standards within the Directorate in line with the overall objectives of the Trust. Establish appropriate mechanisms to monitor achievement and take action in the event of underperformance.
- To work with the Divisional governance team and Directorate management team to ensure that appropriate processes are in place for the management, monitoring and escalation of governance concerns within the Directorate. These should be in line with Divisional, Trust and external processes.
- To ensure effective risk management and incident reporting within the Directorate.
- To be ensure effective complaints management within the Directorate, including adherence to timescales for completion.
- To support the clinical team in implementation of operational changes resulting from governance or quality concerns, tying resource requirements into financial and workforce planning and leading on implementation of change.
- To be involved with Directorate quality improvement initiatives, in line with the Trust single improvement methodology.
- To identify opportunities for change that will improve or assist the development of clinical practice and which lead to improvements in quality or efficiency within the Directorate.
CORPORATE & ON CALL DUTIES
- To participate in the Trusts management on-call rota.
- To investigate / hear internal staff grievances / complaints from other Divisions as required.
Improving Diversity and
Inclusive Recruitment:
As part of the Trust's aim to
improve diversity across the Trust, positive action is being taken and all
applications for this post from BAME, Disabled and LGBT+ candidates can request
to be considered under an expanded Guaranteed Interview Scheme if they meet the
minimum criteria as specified in the person specification for this role.
Applicants will be prompted
in the application form to declare if they wish to be considered under this
expanded Guaranteed Interview Scheme, and their response would be visible to
the Shortlisting Panel.
If you have any queries about
expanded Guaranteed Interview Scheme, please contact Rob Saunders (HR Manager -
Recruitment) in confidence via email robert.saunders1@nhs.net
Person Specification
Qualifications
Essential
- First degree or professional academic qualification
- Relevant Management qualification or equivalent
Desirable
- Masters degree and/or equivalent experience
Knowledge/understanding
Essential
- Knowledge of the financial flows in the NHS and the impact on service planning
- Demonstrate a working knowledge of employment law and good HR management practice
- Knowledge and understanding of national strategies/policy concerning patient care and national plans
- Knowledge of the clinical and corporate governance agenda and role of the CQC
- Knowledge of the inspection and regulation environment in which the trust operates
Skills
Essential
- Ability to analyse issues and make judgements on a wide range of general management subjects e.g. Finance, HR, quality, environment and external issues
- Excellent communications skills including the ability to make effective formal presentations and informal approaches to a wide range of audiences, adapting the style and method of communication as appropriate.
- Able to form effective working relationships and partnerships across professional groups/ divisional boundaries and maintain personal credibility
- Well-developed IT skills to manage and report on complex performance management information
- Ability to conduct negotiations with others in the organisation and externally
- Ability to quickly grasp new ideas/concepts
- Ability to influence and motivate staff to deliver targets
- Ability to critically analyse and interpret complex management and patient information and data sets to support decision making and service improvements
- Evidence of participation in strategic management processes and their application e.g. financial and workforce planning,
Experience
Essential
- Proven record of pro-active management to achieve key performance targets
- Demonstrable experience of service re-design/ business planning and change management initiatives
- Track record of effective financial management including delivery of efficiency savings, income and expenditure targets.
- Experience in managing and responding to a range of operational issues
Personal Qualities
Essential
- Pragmatic diplomatic management of situations and processes
- Displays strong motivation and commitment to success
- Ownership of personal development
- Resilience to work with competing demands and maintain high quality work
- Able to travel between sites
- Able to take part in trust wide on call rota
Improving Diversity and Inclusive Recruitment
Essential
- As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role. Here you can declare if you wish to be considered under this expanded Guaranteed Interview Scheme and this response would be visible to the Shortlisting Panel.
Person Specification
Qualifications
Essential
- First degree or professional academic qualification
- Relevant Management qualification or equivalent
Desirable
- Masters degree and/or equivalent experience
Knowledge/understanding
Essential
- Knowledge of the financial flows in the NHS and the impact on service planning
- Demonstrate a working knowledge of employment law and good HR management practice
- Knowledge and understanding of national strategies/policy concerning patient care and national plans
- Knowledge of the clinical and corporate governance agenda and role of the CQC
- Knowledge of the inspection and regulation environment in which the trust operates
Skills
Essential
- Ability to analyse issues and make judgements on a wide range of general management subjects e.g. Finance, HR, quality, environment and external issues
- Excellent communications skills including the ability to make effective formal presentations and informal approaches to a wide range of audiences, adapting the style and method of communication as appropriate.
- Able to form effective working relationships and partnerships across professional groups/ divisional boundaries and maintain personal credibility
- Well-developed IT skills to manage and report on complex performance management information
- Ability to conduct negotiations with others in the organisation and externally
- Ability to quickly grasp new ideas/concepts
- Ability to influence and motivate staff to deliver targets
- Ability to critically analyse and interpret complex management and patient information and data sets to support decision making and service improvements
- Evidence of participation in strategic management processes and their application e.g. financial and workforce planning,
Experience
Essential
- Proven record of pro-active management to achieve key performance targets
- Demonstrable experience of service re-design/ business planning and change management initiatives
- Track record of effective financial management including delivery of efficiency savings, income and expenditure targets.
- Experience in managing and responding to a range of operational issues
Personal Qualities
Essential
- Pragmatic diplomatic management of situations and processes
- Displays strong motivation and commitment to success
- Ownership of personal development
- Resilience to work with competing demands and maintain high quality work
- Able to travel between sites
- Able to take part in trust wide on call rota
Improving Diversity and Inclusive Recruitment
Essential
- As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role. Here you can declare if you wish to be considered under this expanded Guaranteed Interview Scheme and this response would be visible to the Shortlisting Panel.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
