AKI Support Secretary, Renal

Worcestershire Acute Hospitals NHS Trust

Information:

This job is now closed

Job summary

An exciting opportunity has arisen within the Medicine Division for a highly motivated and enthusiastic individual to join the Renal Admin team at Worcestershire Royal Hospital, as a Support Medical Secretary working 37.5 hours per week.

This is a new role within the department of Renal Medicine and we are looking for a conscientious and adaptable person to work within the service. As part of the team, you will be helping to provide an efficient and comprehensive secretarial service to the Acute Kidney Injury (AKI) nursing team, as well as Consultants, Specialty Registrars and nursing teams within Renal Medicine. Experience of providing administrative support is essential.

Previous experience in a healthcare setting would be advantageous, however, full training will be given on our in-house IT systems and processes.

Applicants should be able to demonstrate excellent organisational skills, the ability to work on their own initiative as well as part pf a team along with an ability to prioritise and problem solve. The role would ideally suit candidates who wish to embark on a career in healthcare administration and are keen to learn.

Main duties of the job

The role will involve supporting the AKI nursing team by organising clinic appointments and typing of outpatient clinic letters as well as providing support to the existing Renal admin team on a day-to-day basis with their typing and other correspondence, dealing with enquiries from clinicians, GPs, other hospitals, patients and their relatives, updating medical records as well as data collation and input to support the work of the Midlands Renal Network and the attainment of divisional targets. In addition, there is a strong focus on supporting the Directorate Management Team with tracking and validation of patient pathways to achieve the national 18 week Referral to Treatment (RTT) target.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

25 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-24-0374

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Job description

Job responsibilities

To assist with the sorting of the day to day incoming mail, taking action or referring back to the Senior Medical Secretary, or nurse, where necessary.

To undertake medical audio/ copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.

To collate and input data accurately and efficiently to support the work of the Midlands Renal Network.

To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the basic role. To deal with these enquiries or refer back to the Senior Medical Secretary where necessary.

To ensure patients are booked into clinics in a timely and efficient manner as directed by the nursing and medical teams, issuing correspondence and contacting patients when required.

To participate in the use of the PAS system to establish patient information and produce patient documentation as required.

To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.

To undertake any photocopying and collation as required.

To undertake any other duties as may be required/appropriate by the Senior Secretaries/ Directorate Support Manager.

Job description

Job responsibilities

To assist with the sorting of the day to day incoming mail, taking action or referring back to the Senior Medical Secretary, or nurse, where necessary.

To undertake medical audio/ copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.

To collate and input data accurately and efficiently to support the work of the Midlands Renal Network.

To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the basic role. To deal with these enquiries or refer back to the Senior Medical Secretary where necessary.

To ensure patients are booked into clinics in a timely and efficient manner as directed by the nursing and medical teams, issuing correspondence and contacting patients when required.

To participate in the use of the PAS system to establish patient information and produce patient documentation as required.

To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.

To undertake any photocopying and collation as required.

To undertake any other duties as may be required/appropriate by the Senior Secretaries/ Directorate Support Manager.

Person Specification

Personal Qualities

Essential

  • Excellent verbal and written communication skills.
  • Flexible and adaptable.
  • Able to work under pressure.
  • Ability to work under own initiative and part of a team.

Qualifications

Essential

  • GCSE English & Maths
  • Recognised word processing/typing qualification

Desirable

  • Shorthand qualification.
  • AMSPAR qualification.

Experience

Essential

  • Proven secretarial experience.
  • Experience of working in a busy office.

Desirable

  • NHS experience.
  • Use of OASIS PAS system.
  • Medical secretarial experience.

Knowledge & Skills

Essential

  • Audio typing.
  • In-depth working knowledge of Microsoft Office.

Desirable

  • Knowledge of NHS systems.
Person Specification

Personal Qualities

Essential

  • Excellent verbal and written communication skills.
  • Flexible and adaptable.
  • Able to work under pressure.
  • Ability to work under own initiative and part of a team.

Qualifications

Essential

  • GCSE English & Maths
  • Recognised word processing/typing qualification

Desirable

  • Shorthand qualification.
  • AMSPAR qualification.

Experience

Essential

  • Proven secretarial experience.
  • Experience of working in a busy office.

Desirable

  • NHS experience.
  • Use of OASIS PAS system.
  • Medical secretarial experience.

Knowledge & Skills

Essential

  • Audio typing.
  • In-depth working knowledge of Microsoft Office.

Desirable

  • Knowledge of NHS systems.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Directorate Support Manager

Laura Birchley

l.birchley@nhs.net

01905733319

Date posted

25 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-24-0374

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Supporting documents

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