Job summary
This is an exciting opportunity for a new developing role within Dermatology at Worcester Acute Hospitals Trust (WAHT). A hybrid role between both clinical and administrative duties to support the Inflammatory dermatology and skin oncology service.
Dermatology at WAHT is currently developing into a Lead provider Model and collaborating with Wyre Valley Trust.
We are looking for an enthusiastic and hard working individual to join our growing team here at WAHT.We are looking for someone who is a team player, has the desire to deliver a top-quality service to the patients and consultants we work with, in line with our trust values and mission.
Having knowledge of any NHS service and RTT targets would also be an advantage.
You will need to be organised and manage your time efficiently. Having the ability to prioritise your workload is essential whilst working within a busy team.
You may be the first point of contact to many patients and colleagues, so it is important that you have an excellent telephone manner, email etiquette with a professional, resilient attitude.
If you feel you have the attributes we are looking for, please review the JD PS and submit your application.
We look forward to receiving your application.
Main duties of the job
Main Duties for this role include;
- Assist in outpatient clinics to complete basic observations, collating and uploading patient photographs
- Work closely with the Clinical Nurse Specialist team to provide follow up and monitoring clinics
- Working to own initiative to support tracking databases for patients on high cost drugs such as Biologics
- Triage incoming calls and initiate appropriate response in accordance with protocols, assessment tools, and individual pathways, liaising with the CNS team where appropriate
- To actively monitor patient's progress along their pathway, highlighting problems and escalating where necessary.
- Liaise with members of the multidisciplinary team to ensure all patients are tracked and identified.
As this is a new role there will be
opportunity to assist in scoping current ways of working to develop future
services.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
To work alongside Dermatology Clinical
Nurse Specialists (CNS) supporting the daily management of people on the
Dermatology caseload and waiting list, including long term skin disease and
skin cancer pathways.
To act as a navigator and ensure the
management of patients is efficient and safe, taking into consideration the
individual needs of the patients and requirements of the service. Knowledge and
understanding of patient pathways, including the diagnostic and staging
investigations and treatment options available, is essential. Excellent
organisational communication skills together with high levels of accuracy are
also a key requirement for this post.
This role will highlight any potential
delays in the pathway and working to mitigate the impact of delays by
coordinating review and surveillance appointments. It will provide
administrative support to the Dermatology team as well as clinical support where
needed. It is part of a long term development plan and the role can be shaped
to meet the needs of the service and individual to provide a structured and
proficient Dermatology service at Worcester Acute Trust
Job description
Job responsibilities
To work alongside Dermatology Clinical
Nurse Specialists (CNS) supporting the daily management of people on the
Dermatology caseload and waiting list, including long term skin disease and
skin cancer pathways.
To act as a navigator and ensure the
management of patients is efficient and safe, taking into consideration the
individual needs of the patients and requirements of the service. Knowledge and
understanding of patient pathways, including the diagnostic and staging
investigations and treatment options available, is essential. Excellent
organisational communication skills together with high levels of accuracy are
also a key requirement for this post.
This role will highlight any potential
delays in the pathway and working to mitigate the impact of delays by
coordinating review and surveillance appointments. It will provide
administrative support to the Dermatology team as well as clinical support where
needed. It is part of a long term development plan and the role can be shaped
to meet the needs of the service and individual to provide a structured and
proficient Dermatology service at Worcester Acute Trust
Person Specification
Personal Qualities
Essential
- Willingness to undertake training to develop within the role and service.
Desirable
Qualifications
Essential
- Knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
- Education to GCSE grade C or equivalent level including Maths and English.
- Knowledge of Healthcare Documentation and IT systems.
Desirable
- NVQ level 2 or equivalent in Health and social care or be willing to undertake.
Experience
Essential
- Experience working in a healthcare setting and or previous experience in the NHS or social care field.
- Knowledge of Dermatology pathways including inflammatory and skin cancer.
- Experience working with Multidisciplinary teams.
- Experience working with the public and vulnerable people.
Desirable
- Evidence of Acute hospital setting experience as a Health Care Assistant / Coordinator role.
- Up to date knowledge of health and social care systems and processes.
- Experience in clinical assessment including basic observations, height and weight assessment.
- Able to undertake statistical and data analysis.
Skills and Knowledge
Essential
- Able to use time effectively and prioritise workload through good organisation skills.
- Able to undertake duties with a degree of autonomy and accountability.
- Able to work effectively as an individual or part of a team.
- Knowledge of medical terminology, or experience interpreting patient documentation.
Person Specification
Personal Qualities
Essential
- Willingness to undertake training to develop within the role and service.
Desirable
Qualifications
Essential
- Knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
- Education to GCSE grade C or equivalent level including Maths and English.
- Knowledge of Healthcare Documentation and IT systems.
Desirable
- NVQ level 2 or equivalent in Health and social care or be willing to undertake.
Experience
Essential
- Experience working in a healthcare setting and or previous experience in the NHS or social care field.
- Knowledge of Dermatology pathways including inflammatory and skin cancer.
- Experience working with Multidisciplinary teams.
- Experience working with the public and vulnerable people.
Desirable
- Evidence of Acute hospital setting experience as a Health Care Assistant / Coordinator role.
- Up to date knowledge of health and social care systems and processes.
- Experience in clinical assessment including basic observations, height and weight assessment.
- Able to undertake statistical and data analysis.
Skills and Knowledge
Essential
- Able to use time effectively and prioritise workload through good organisation skills.
- Able to undertake duties with a degree of autonomy and accountability.
- Able to work effectively as an individual or part of a team.
- Knowledge of medical terminology, or experience interpreting patient documentation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
