Worcestershire Acute Hospitals NHS Trust

Ward Clerk - Aconbury 1 & ARU

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Job summary

WORCESTERSHIRE ROYAL HOSPITAL

ACONBURY 1 & 2 CARDIOLOGY & ACUTE RESPIRATORY UNIT (ARU)

WARD CLERK BAND 2

37.5 HRS PER WEEK

We are looking for a highly motivated individual to become an integral member of our ward based teams this is a dual role working 2 days per week - 15 hrs on the Acute Respiratory Unit and 3 days per week - 22.5 hrs on Aconbury 1 & 2 Cardiologyat Worcestershire Royal Hospital.

You will preferably have experience of working within a hospital environment. We require a motivated, enthusiastic individual with good communication skills and experience of dealing with members of the public. You should be well organized and able to work on your own initiative and prioritise your workload on a busy ward. Computer literacy and good keyboard skills are essential.

This post often involves being the first point of contact for patients, relatives and visitors and a calm, sensitive, friendly attitude is paramount. You will work as part of a caring and motivated team and be seen as a valued member of staff.

For further information, please contact:

Acute Respiratory Unit

Sr Mini Isac Ward Manager on 01905 760563

Aconbury 1 / 2 Cardiology

Sr Kathryn Jackson - Ward Manager on 01905

Main duties of the job

Full training will be given in all aspects of the role including the use of all data systems.

Computer literacy and good keyboard skills are essential as are excellent communication skills.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

12 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9365-24-0190

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

Keeping patients case notes in good order, filing all reports e.g. Path reports, X-rays, etc. and keeping Notes Trolley tidy.

Preparing case notes and X-rays for Doctors rounds, including obtaining outstanding or missing reports, etc.

Arranging special appointment with other departments and hospitals as required by Ward Sister.

Answering telephone and dealing with enquiries in accordance with instruction.

Assist with data collection for the computerised In-Patient Administration System of emergency admission; inter ward/inter-hospital transfer, discharges or deaths by informing Medical Records Department.

Completing maintenance requests.

Preparing routine requisitions e.g., stationery, dressings, hardware/crockery etc. and submitting them to Stores as appropriate, in conjunction with Ward Sister.

Preparing additional copies of Nurses Duty Rota.

Covering duties of other Ward Clerks during sickness, annual leave, etc.

To act as messenger on ward business, e.g. to X-ray, Pharmacy, Path Lab.

Job description

Job responsibilities

Keeping patients case notes in good order, filing all reports e.g. Path reports, X-rays, etc. and keeping Notes Trolley tidy.

Preparing case notes and X-rays for Doctors rounds, including obtaining outstanding or missing reports, etc.

Arranging special appointment with other departments and hospitals as required by Ward Sister.

Answering telephone and dealing with enquiries in accordance with instruction.

Completing maintenance requests.

Preparing routine requisitions e.g., stationery, dressings, hardware/crockery etc. and submitting them to Stores as appropriate, in conjunction with Ward Sister.

Preparing additional copies of Nurses Duty Rota.

Covering duties of other Ward Clerks during sickness, annual leave, etc.

To act as messenger on ward business, e.g. to X-ray, Pharmacy, Path Lab.

Person Specification

Skills / Knowledge

Essential

Good standard of inputting / keyboard skills.
IT literate.
Good verbal communication skills.
Good telephone manner.
Understanding the importance of confidentiality and apply the principles in every day working practice.
Experience in dealing tactfully with the general public.
Legible handwriting.
Ability to problem solve.
Good time management skills.
Able to work as a member of a team.

Desirable

Familiar with Oasis and patient administration systems.
Information Governance aware.

Qualifications

Essential

Educated to GCSE Grade C, including English and Maths.

Desirable

Customer Care Training.

Experience

Essential

Previous clerical / reception experience preferably in a hospital environment / customer service environment.

Desirable

Previous ward clerk / clerical team assistance experience.

Person Specification

Skills / Knowledge

Essential

Good standard of inputting / keyboard skills.
IT literate.
Good verbal communication skills.
Good telephone manner.
Understanding the importance of confidentiality and apply the principles in every day working practice.
Experience in dealing tactfully with the general public.
Legible handwriting.
Ability to problem solve.
Good time management skills.
Able to work as a member of a team.

Desirable

Familiar with Oasis and patient administration systems.
Information Governance aware.

Qualifications

Essential

Educated to GCSE Grade C, including English and Maths.

Desirable

Customer Care Training.

Experience

Essential

Previous clerical / reception experience preferably in a hospital environment / customer service environment.

Desirable

Previous ward clerk / clerical team assistance experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)