Job summary
An exciting opportunity has arisen for a successful
candidate to join our A&E Reception team.
The Emergency Department provides 24-hour emergency care
to all patients arriving in the department. This busy department has an
opportunity to assist with the reception service. You will be part of a team
that comprises of doctors, nurses, and clerical and administrative staff, whose
aim is to provide a high standard of service to patients and relatives
attending the Emergency department.
Main duties of the job
To
work as a team member booking in patients whether walk ins or by ambulance. Dealing with enquires for the Emergency Department,
providing a reception service to the department including dealing with patients
and visitors to the Department in a customer focused manner, and ensuring that
patients are registered accurately. To liaise with Dr's and Nurses assisting with patient documentation and queries.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
To
deal with all patients and visitors to the department, taking accurate and
essential registration details from them.
To
receive telephone enquiries from all areas of the Trust and other external
agencies and also calls from often anxious and distressed relatives and friends
of patients whilst at all times maintaining a high level of patient
confidentiality.
To
ensure that all clinical coding of patient information is entered onto the
A&E computer system accurately.
Registering
and admission of patients onto hospital Oasis computer system once they have
been transferred to a ward. Tracking and producing hospital case notes on the
Oasis computer system.
Providing
patients with appropriate follow up appointment i.e.: A&E follow up,
Fracture Clinic and various Out Patient appointments- provision of hospital
unit numbers for the Fracture Clinic and Out Patients and registration of the patient onto the
hospital system if they do not already have a unit number.
Out
of hours provision of unit numbers and NHS numbers for wards for emergency
treatment i.e.; Wards
Obtaining
and relaying accurate information to the on call Manager where appropriate out
of hours.
Dealing
with bereaved relatives and friends who are booking Mortuary viewings and
obtaining relevant information from them tactfully and compassionately and
ensuring that the appropriate people are informed of diary bookings.
Ability
to work both independently and as a part of a team in sometimes stressful and
traumatic situations.
Preparation
of notes for optical scanning and scanning notes onto optical scanner.
Ability
to prioritize workload according to demands of the department.
Retrieval
of existing A&E records at the request of medical and nursing staff in the
department.
Finding
relevant cover for reception staff sickness at short notice.
Retrieving
audit notes at the request of A&E medical and nursing staff.
Referring
patients to a member of medical or nursing staff if their condition gives cause
for concern.
To
be able to deal with all sensitive situations that may arise with tact and
understanding and observe absolute confidentiality of all information obtained
in the course of work.
Maintain
accurate patient records within the department ensuring that all blood forms,
x-ray reports etc are filed appropriately.
Mentor
new members of staff.
To
be conversant with Trust computer software packages i.e.: e-mail, intranet and
Patient Information System EZ Notes.
To
comply with Trust Policies and Procedures.
Job description
Job responsibilities
To
deal with all patients and visitors to the department, taking accurate and
essential registration details from them.
To
receive telephone enquiries from all areas of the Trust and other external
agencies and also calls from often anxious and distressed relatives and friends
of patients whilst at all times maintaining a high level of patient
confidentiality.
To
ensure that all clinical coding of patient information is entered onto the
A&E computer system accurately.
Registering
and admission of patients onto hospital Oasis computer system once they have
been transferred to a ward. Tracking and producing hospital case notes on the
Oasis computer system.
Providing
patients with appropriate follow up appointment i.e.: A&E follow up,
Fracture Clinic and various Out Patient appointments- provision of hospital
unit numbers for the Fracture Clinic and Out Patients and registration of the patient onto the
hospital system if they do not already have a unit number.
Out
of hours provision of unit numbers and NHS numbers for wards for emergency
treatment i.e.; Wards
Obtaining
and relaying accurate information to the on call Manager where appropriate out
of hours.
Dealing
with bereaved relatives and friends who are booking Mortuary viewings and
obtaining relevant information from them tactfully and compassionately and
ensuring that the appropriate people are informed of diary bookings.
Ability
to work both independently and as a part of a team in sometimes stressful and
traumatic situations.
Preparation
of notes for optical scanning and scanning notes onto optical scanner.
Ability
to prioritize workload according to demands of the department.
Retrieval
of existing A&E records at the request of medical and nursing staff in the
department.
Finding
relevant cover for reception staff sickness at short notice.
Retrieving
audit notes at the request of A&E medical and nursing staff.
Referring
patients to a member of medical or nursing staff if their condition gives cause
for concern.
To
be able to deal with all sensitive situations that may arise with tact and
understanding and observe absolute confidentiality of all information obtained
in the course of work.
Maintain
accurate patient records within the department ensuring that all blood forms,
x-ray reports etc are filed appropriately.
Mentor
new members of staff.
To
be conversant with Trust computer software packages i.e.: e-mail, intranet and
Patient Information System EZ Notes.
To
comply with Trust Policies and Procedures.
Person Specification
Qualifications
Essential
- - GCSE grade A to C in English and Maths or equivalent
- - Basic inputting/ keyboard skills
- - Previous reception experience
- - Good verbal communication skills.
- - Good telephone manner.
- - Basic numeracy.
- - Ability to work calmly and prioritise tasks in a busy setting.
- - Flexible attitude to routine/non routine work.
- - Calm and cheerful approach to work duties.
- - Tactful, patient, good listener.
- - Able to work as part of a team.
- - Understanding of importance of confidentiality.
- - Ability to work flexible shifts.
- - Willing to undertake training/self development.
Desirable
- - Previous experience in a healthcare setting
- - Knowledge of customer care
- - Awareness of health and safety
Experience
Essential
- - GCSE grade A to C in English and Maths or equivalent
- - Basic inputting/ keyboard skills
- - Previous reception experience
- - Good verbal communication skills.
- - Good telephone manner.
- - Basic numeracy.
- - Ability to work calmly and prioritise tasks in a busy setting.
- - Flexible attitude to routine/non routine work.
- - Calm and cheerful approach to work duties.
- - Tactful, patient, good listener.
- - Able to work as part of a team.
- - Understanding of importance of confidentiality.
- - Ability to work flexible shifts.
- - Willing to undertake training/self development.
Desirable
- - Previous experience in a healthcare setting
- - Knowledge of customer care
- - Awareness of health and safety
Knowledge and skills
Essential
- - Good communication skills
- - Attention to detail
Desirable
Person Specification
Qualifications
Essential
- - GCSE grade A to C in English and Maths or equivalent
- - Basic inputting/ keyboard skills
- - Previous reception experience
- - Good verbal communication skills.
- - Good telephone manner.
- - Basic numeracy.
- - Ability to work calmly and prioritise tasks in a busy setting.
- - Flexible attitude to routine/non routine work.
- - Calm and cheerful approach to work duties.
- - Tactful, patient, good listener.
- - Able to work as part of a team.
- - Understanding of importance of confidentiality.
- - Ability to work flexible shifts.
- - Willing to undertake training/self development.
Desirable
- - Previous experience in a healthcare setting
- - Knowledge of customer care
- - Awareness of health and safety
Experience
Essential
- - GCSE grade A to C in English and Maths or equivalent
- - Basic inputting/ keyboard skills
- - Previous reception experience
- - Good verbal communication skills.
- - Good telephone manner.
- - Basic numeracy.
- - Ability to work calmly and prioritise tasks in a busy setting.
- - Flexible attitude to routine/non routine work.
- - Calm and cheerful approach to work duties.
- - Tactful, patient, good listener.
- - Able to work as part of a team.
- - Understanding of importance of confidentiality.
- - Ability to work flexible shifts.
- - Willing to undertake training/self development.
Desirable
- - Previous experience in a healthcare setting
- - Knowledge of customer care
- - Awareness of health and safety
Knowledge and skills
Essential
- - Good communication skills
- - Attention to detail
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
