Worcestershire Acute Hospitals NHS Trust

Business Admin Apprentice, Medicine

This job is now closed

Job summary

Worcestershire Acute Hospitals NHS Trust has an exciting opportunity for an apprentice administrator to join our busy Specialty Medicine teams, based at Worcestershire Royal Hospital. This Customer Service Apprenticeship offers you the chance to earn a salary, gain valuable work experience and new skills, whilst being supported to achieve a professional qualification. This is an opportunity not only to build your skills and confidence, but will also open up a wealth of possibilities for your future career within the NHS and its unique workforce.

We are looking for individuals who are enthusiastic, self-motivated, committed as well as caring and respectful. You will also be keen to learn and willing to be flexible to meet the changing demands of the service.

Candidates must evidence:

English Level 2 is essential - GCSE grade C/4 or above, or equivalent in Functional Skills Level 2.
Maths Level 1 is essential - GCSE grade D/3 or above, or equivalent in Functional Skills Level 1.
Do NOT have a degree level qualification or higher in Business Administration or similar related subject.
Have NOT completed an NVQ/QCF/Apprenticeship Standard Level 2 or higher in Business Administration or Customer Service or have considerable prior experience in an administrative or customer facing role.

For queries about the role, email kellie.gebhard@nhs.net

For queries about the apprenticeship, please contact Libby Marshall on 07512 795840 or email libby.marshall@nhs.net

Main duties of the job

To provide a full admin and clerical support service to the Divisional secretarial and administrative teams including typing internal & external correspondence, filing, photocopying and scanning, dealing with telephone and email enquiries as well as arranging meetings and documentation preparation.

Please refer to the attached Job Description and Person Specification for more details.

Apprenticeship Training Details:

Apprenticeship Standard Customer Service Practitioner, Level 2
Training provider will be Herefordshire & Worcestershire Group Training Association. Please note: by applying for this opportunity you are consenting for us to share your application details with our Training Provider for recruitment and eligibility purposes.
The Apprenticeship will be on a fixed term contract for 15 months with opportunity to apply for roles within the NHS on completion.
Salary will be paid at National Apprentice wage currently £5.28 per hour with a yearly salary of £10,296 for the first 12 months and minimum wage for age for the final 3 months. (please note minimum wage changes to £6.40 on 1st April 2024)
You will work 37.5 hours per week with on the job and off the job learning opportunities and receive 6 hours paid study time.
27 days paid annual leave plus Bank Holidays.

Candidates who have previously started or part completed a Business Administration Level 2 or Customer Service Level 2 Apprenticeship, are requested to declare this on their application form.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

06 February 2024

Pay scheme

Other

Salary

£10,296 a year

Contract

Fixed term

Duration

15 months

Working pattern

Full-time, Flexible working

Reference number

C9365-24-0165

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

To provide admin & clerical support to the Directorate secretarial and administrative team by typing internal & external correspondence.
To provide filing, photocopying and scanning support to the team.
To answer telephone and deal with queries/requests and detailed messages for team members.
To open and sort incoming/outgoing mail for the medical secretaries and admin team.
To provide admin & clerical support to the secretarial team by typing documents and inputting data on to appropriate clinical databases.
To assist the Directorate admin team in arranging meetings, circulating agendas, typing minutes and booking rooms.
Communicating with patients, via telephone and email, for general queries and the booking of appointments
Document preparation for nurse led clinics including inputting outcomes
Administrative preparation for multi-disciplinary team meetings
Email monitoring and response to non-clinical queries
Any other duties that may be required, that are within the grade.

Job description

Job responsibilities

To provide admin & clerical support to the Directorate secretarial and administrative team by typing internal & external correspondence.
To provide filing, photocopying and scanning support to the team.
To answer telephone and deal with queries/requests and detailed messages for team members.
To open and sort incoming/outgoing mail for the medical secretaries and admin team.
To provide admin & clerical support to the secretarial team by typing documents and inputting data on to appropriate clinical databases.
To assist the Directorate admin team in arranging meetings, circulating agendas, typing minutes and booking rooms.
Communicating with patients, via telephone and email, for general queries and the booking of appointments
Document preparation for nurse led clinics including inputting outcomes
Administrative preparation for multi-disciplinary team meetings
Email monitoring and response to non-clinical queries
Any other duties that may be required, that are within the grade.

Person Specification

Personal Qualities

Essential

Approachable, polite, pleasant & helpful manner
Committed to a patient centred service.
Ability to understand conflicting demands and the needs of the service
Ability to work quickly and efficiently to consistently high standard
Flexible, reliable and punctual
Self-awareness in terms of recognising the impact of their behaviour on others
Able to present a professional image appropriate to the working environment
Motivated & Enthusiastic
To demonstrate a willingness to learn
Able to deal with sensitive issues with tact and diplomacy.

Qualifications

Essential

Good basic education
Basic standard of education including Maths and English to GCSE A,B or C or equivalent
Applicants with the ability to provide evidence of predicted GCSE grades in Maths & English considered

Desirable

English and Maths GCSE or equivalent

Knowledge & Skills

Essential

Numerate and literate
Ability to prioritise workload and work to deadlines/targets with attention to detail
Ability to work under pressure
Keyboard skills
Effective communication skills; written and verbal with people at all levels
Ability to record accurate messages, ensuring they are passed on appropriately
Ability to work within standard procedures/guidelines
Ability to work as part of a team
Ability to work on own initiative but also to know when to refer to a supervisor

Desirable

Knowledge of Microsoft office packages
Knowledge of medical terminology
Good organisational skills
Knowledge & understanding of Worcestershire Acute Hospitals NHS Trust Vision & Values

Experience

Essential

Experience of working with computers including Microsoft Office systems- Word, Excel & Outlook

Desirable

Experience of data input
Experience of dealing with the general public
Experience of working in a busy customer focused environment

Person Specification

Personal Qualities

Essential

Approachable, polite, pleasant & helpful manner
Committed to a patient centred service.
Ability to understand conflicting demands and the needs of the service
Ability to work quickly and efficiently to consistently high standard
Flexible, reliable and punctual
Self-awareness in terms of recognising the impact of their behaviour on others
Able to present a professional image appropriate to the working environment
Motivated & Enthusiastic
To demonstrate a willingness to learn
Able to deal with sensitive issues with tact and diplomacy.

Qualifications

Essential

Good basic education
Basic standard of education including Maths and English to GCSE A,B or C or equivalent
Applicants with the ability to provide evidence of predicted GCSE grades in Maths & English considered

Desirable

English and Maths GCSE or equivalent

Knowledge & Skills

Essential

Numerate and literate
Ability to prioritise workload and work to deadlines/targets with attention to detail
Ability to work under pressure
Keyboard skills
Effective communication skills; written and verbal with people at all levels
Ability to record accurate messages, ensuring they are passed on appropriately
Ability to work within standard procedures/guidelines
Ability to work as part of a team
Ability to work on own initiative but also to know when to refer to a supervisor

Desirable

Knowledge of Microsoft office packages
Knowledge of medical terminology
Good organisational skills
Knowledge & understanding of Worcestershire Acute Hospitals NHS Trust Vision & Values

Experience

Essential

Experience of working with computers including Microsoft Office systems- Word, Excel & Outlook

Desirable

Experience of data input
Experience of dealing with the general public
Experience of working in a busy customer focused environment

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)