Job summary
We are looking for an experienced Senior Medical Secretary for a challenging but rewarding position within the Trauma & Orthopaedic team. The role will be 25 hours per week, flexible working with hybrid working once established.
If you are a reliable, outgoing professional who thrives in an ever changing role, loves interacting with people on all levels and wants to be responsible for your own workload management, whilst also supporting the team then you are a perfect candidate for this role.
Main duties of the job
- Digital transcription of clinical correspondence including routine and urgent referrals
- Answering patient queries via telephone and email.
- Dealing with challenging situations and conversations with patients.
- Managing a waiting list in line with NHS targets.
Experience and skills in the following areas are essential:
- Holding or have healed a Senior Secretarial Position
- Medical Terminology Qualification
- High attention to detail
- Flexible and Reliable
- The post holder must have good inter-personal and organisational skills, be able to manage and prioritise a heavy workload and be able to work under pressure, both on their own and as part of a team.
- High level of computer skills are essential, including the use of Office packages.
- Excellent telephone manner
- Good knowledge and understanding of confidentiality
- Ability to use own initiative, whilst understanding your limitations and boundaries.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Experience and skills in the following areas are essential:
- Must have current or previous experience as a Senior Medical Secretary, including knowledge of PAS Allscripts and Bluespier.
- Have a high attention to detail with high standards in all areas.
- The role requires you to be flexible within the role.
- You will be required to have good diary management skills as well as managing a waiting list including theatre scheduling, admissions and clinical requirements for surgery including pre-surgery management.
- You will need to have good organisational skills, be able to manage and prioritise a heavy workload and be able to work under pressure, both on your own or as part of a team.
- High competency of computer skills is required in a variety of programmes with excellent data input skills and understanding of confidentiality and processing of information
- Excellent telephone manner.
- You will be required to cover colleagues on occasions, whilst maintaining your own priorities.
- You will need to maintain high standards of forward behaviours and adhere to our trust behavioural charter and policies.
Job description
Job responsibilities
Experience and skills in the following areas are essential:
- Must have current or previous experience as a Senior Medical Secretary, including knowledge of PAS Allscripts and Bluespier.
- Have a high attention to detail with high standards in all areas.
- The role requires you to be flexible within the role.
- You will be required to have good diary management skills as well as managing a waiting list including theatre scheduling, admissions and clinical requirements for surgery including pre-surgery management.
- You will need to have good organisational skills, be able to manage and prioritise a heavy workload and be able to work under pressure, both on your own or as part of a team.
- High competency of computer skills is required in a variety of programmes with excellent data input skills and understanding of confidentiality and processing of information
- Excellent telephone manner.
- You will be required to cover colleagues on occasions, whilst maintaining your own priorities.
- You will need to maintain high standards of forward behaviours and adhere to our trust behavioural charter and policies.
Person Specification
Qualifications
Essential
- Essential qualifications include: Above or equivalent GCSE Grade A to C in English AMSPAR or C&G Medical Terminology RSA III or equivalent
Desirable
- AMSPAR Medical Secretarial Diploma GCSE A to C in Maths
Experience
Essential
- Experience of working as a Senior Medical Secretary Experience of theatre scheduling from a waiting list.
Desirable
- Experience of Working within Trauma & Orthopaedics Experience of Managing a Waiting list.
Knowledge and Skills
Essential
- Good communication skills both verbally and written. Ability to think outside of the box with a high level of astuteness. Ability to communicate with people on all levels with respect and dignity. Ability to juggle multiple tasks using multiple clinical systems at the same time. Good Digital Transcription Skills Excellent IT skills High standards of accuracy and confidentiality Ability to prioritise own workload, whilst knowing your own limitations and when to ask for help Able to work as a team to achieve departmental targets and goals. Able to work in a high pressured environment, whilst maintaining high professional standards.
Desirable
- Experience of working with staff on all levels. Awareness of pre-operative processes and requirements for surgery preparation.
Person Specification
Qualifications
Essential
- Essential qualifications include: Above or equivalent GCSE Grade A to C in English AMSPAR or C&G Medical Terminology RSA III or equivalent
Desirable
- AMSPAR Medical Secretarial Diploma GCSE A to C in Maths
Experience
Essential
- Experience of working as a Senior Medical Secretary Experience of theatre scheduling from a waiting list.
Desirable
- Experience of Working within Trauma & Orthopaedics Experience of Managing a Waiting list.
Knowledge and Skills
Essential
- Good communication skills both verbally and written. Ability to think outside of the box with a high level of astuteness. Ability to communicate with people on all levels with respect and dignity. Ability to juggle multiple tasks using multiple clinical systems at the same time. Good Digital Transcription Skills Excellent IT skills High standards of accuracy and confidentiality Ability to prioritise own workload, whilst knowing your own limitations and when to ask for help Able to work as a team to achieve departmental targets and goals. Able to work in a high pressured environment, whilst maintaining high professional standards.
Desirable
- Experience of working with staff on all levels. Awareness of pre-operative processes and requirements for surgery preparation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
