Worcestershire Acute Hospitals NHS Trust

Haematology & Oncology Cancer Pathway Navigator

This job is now closed

Job summary

The Haematology and Oncology Directorate are looking for a dynamic and organised individual to join our team as a Cancer Pathway Navigator. You will play a pivotal role in triaging, navigating and tracking patients along their pathway, co-ordinating all hospital appointments, investigations and their treatment, whilst also identifying and escalating patients who may potentially breach national and local waiting time targets and Cancer Standards, taking appropriate positive action to negate this possibility.

The post holder will work effectively across the directorate and other specialities involved in the delivery of cancer services, by providing high quality person centred care to patients whom are on a cancer pathway. The post holder will engage with and work alongside the senior medical staff, nursing staff, other health care professionals, management and administration teams, support services and partner organisations within the network as required to improve the patient journey.

If you feel that you are ready for a new challenge then we would like to hear from you.

Main duties of the job

The successful candidate will possess excellent IT skills, knowledge of medical terminology and will have a good working knowledge of cancer pathways and cancer waiting times within an acute NHS Trust setting.

You must also be a confident communicator with the ability to liaise accurately with a wide range of different professional groups (both clinical and non-clinical).

Among your skills will be the ability to work in a fast moving, challenging environment while being able to keep focused on the job in hand.

The successful candidate will also have the following skills:-

Be able to analyse problems and suggest suitable solutions
Be able to prioritise tasks, work to deadlines and manage own time
Good interpersonal skills
Effective negotiation and influencing skills
Have the ability to maintain confidentiality at all times
Be able to work effectively in a team
Be adaptable to change
Knowledge of all cancer waiting times/targets
Competent in use of Microsoft Word, Excel and Outlook

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

24 January 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9365-24-0095

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

Please see job description in supporting information................................................................................................

Job description

Job responsibilities

Please see job description in supporting information................................................................................................

Person Specification

Qualifications

Essential

GCSE - O Level Grade A-C or equivalent in Maths and English
ECDL or equivalent demonstrable skills
NVQ Level 3 or equivalent
Competent in the use of Microsoft Office software in particular Excel

Experience

Essential

Experience of working as part of a team and independently
Experience of customer service or dealing with service users or the general public.
Experience of scheduling/co-ordination activities and/or resources

Desirable

Relevant experience of working within a healthcare setting
Experience with NHS software systems
Experience/understanding of difficulties faced by cancer patients

Skills/Knowledge

Essential

Decision making ability
Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
Ability to deal with distressing/sensitive information
Demonstrate knowledge of dealing with public/conflict
Demonstrate a caring manner with an understanding disposition
Ability to organise self, working to deadlines and ensuring quality standards
Ability to engage and motivate others
Flexibility and able to adapt to change
Proven ability of working on own initiative
Ability to organise self, working to deadlines and ensuring quality standards
Able to work as part of a team
Able to prioritise workload
Ability to establish effective working relationships
Planning ability
Organisational skills

Desirable

Knowledge of medical terminology
Experience in using a database
Demonstrate ability to use an NHS Patient Administration System
Knowledge of cancer optimal pathways and targets.
Analytical skills
Ability to deal with irate and worried people accessing the service
Time management skills or experience of working with a busy/demanding environment

Personal Qualities

Essential

Confident
Calm under pressure
Flexible approach to working arrangements
Strong attention to detail and accuracy
Self-motivated
Professional appearance
High standard of accuracy
High level of initiative

Desirable

Evidence of ongoing personal development and willingness to further progress ( knowledge and skills framework and continuing personal development

Person Specification

Qualifications

Essential

GCSE - O Level Grade A-C or equivalent in Maths and English
ECDL or equivalent demonstrable skills
NVQ Level 3 or equivalent
Competent in the use of Microsoft Office software in particular Excel

Experience

Essential

Experience of working as part of a team and independently
Experience of customer service or dealing with service users or the general public.
Experience of scheduling/co-ordination activities and/or resources

Desirable

Relevant experience of working within a healthcare setting
Experience with NHS software systems
Experience/understanding of difficulties faced by cancer patients

Skills/Knowledge

Essential

Decision making ability
Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
Ability to deal with distressing/sensitive information
Demonstrate knowledge of dealing with public/conflict
Demonstrate a caring manner with an understanding disposition
Ability to organise self, working to deadlines and ensuring quality standards
Ability to engage and motivate others
Flexibility and able to adapt to change
Proven ability of working on own initiative
Ability to organise self, working to deadlines and ensuring quality standards
Able to work as part of a team
Able to prioritise workload
Ability to establish effective working relationships
Planning ability
Organisational skills

Desirable

Knowledge of medical terminology
Experience in using a database
Demonstrate ability to use an NHS Patient Administration System
Knowledge of cancer optimal pathways and targets.
Analytical skills
Ability to deal with irate and worried people accessing the service
Time management skills or experience of working with a busy/demanding environment

Personal Qualities

Essential

Confident
Calm under pressure
Flexible approach to working arrangements
Strong attention to detail and accuracy
Self-motivated
Professional appearance
High standard of accuracy
High level of initiative

Desirable

Evidence of ongoing personal development and willingness to further progress ( knowledge and skills framework and continuing personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)