Admin Assistant (Medical Examiners Team)
Worcestershire Acute Hospitals NHS Trust
This job is now closed
Job summary
This is an exciting new role, which gives the opportunity to support the Medical examining team in the processes relating to scrutiny of all acute and community deaths. This role will be based at Worcestershire Royal hospital and the job purposes are below:
To ensure that the processes are as smooth and prompt as possible.
To deputise in exceptional circumstances for the Bereavement officers, to guide through the bereavement pathway.
To provide telephone and email advice (and on occasion face to face) to support patients, relatives and staff regarding the NHS acute and community bereavement procedures. This can sometimes include dealing with complex, sensitive and conflicting information.
To ensure accurate processing in terms of collecting and recording key administrative data.
To ensure that the Trust complies with its statutory obligations in respect of deceased patients and to assist with data collection for audit purposes.
Liaising with front-line staff including doctors, ward managers and Matrons and facilitate responses to any concerns or problems raised by patients/relatives regarding the death of a patient to ensure timely, local resolution.
Contribute to service improvements through promoting the use audit and questionnaires to highlight the views of bereaved relatives, undertaking actions to resolve problems and share good practice.
Main duties of the job
Assist with the process for dealing with deaths in the Trust in accordance with the Trusts bereavement processes.
Ensure relevant documentation is collected and that data is inputted.
To liaise with the community care providers, coroner and registry office to chase the status of the death certificates and registration process .
To liaise with the coroners team to update the status of deaths.
To liaise with community care providers to chase referrals and amendments.
Record all necessary information using current administrative systems.
Ensure that relatives are contacted, and provided with the necessary information and support to enable the death of the patient to be registered appropriately.
Keep medical records in good order and file any loose paper work ensuring the notes are tracked in and out of the department.
Keep all relevant excel spread sheets up to date ready for audit.
Be aware of the implications of the Freedom of Information Act 2000, Data Protection Act 1998, Access to Health Records Act 1990, the Human Rights Act 1998 and the Trusts Confidentiality Policy in undertaking this role.
Plan for continuous professional development and attend courses as identified through the appraisal process and to disseminate the information gained to other staff to encourage continuous improvement.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Date posted
05 February 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
C9365-24-0081
Job locations
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)



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