Job summary
Do
you want to make a real difference to improving the quality of care for our
patients when you come to work?
Do
you want to be part of the journey that helps our staff to foster a culture of
continuous improvement?
A unique and
exciting opportunity has arisen at Worcestershire Acute Hospitals Trust. We
have embarked on a three-year partnership with the internationally renowned
Virginia Mason Institute to support us on our Continuous Improvement journey
with implementing our own 4Ward improvement system.
The successful post
holder will join our expanding Improvement Team and will work with our staff
across the Trust to help foster a culture of continuous improvement, by
providing training, coaching and supporting improvement events where we help to
empower our staff to improve their own work which will improve the experience
for both our patients and staff.
We will train you
in the Trusts 4ward Improvement System, what we need you to demonstrate is
that you have the core skills below;
A natural aptitude for curiosity
Excellent interpersonal skills
where you are focussed on delivering excellent customer service
Be Self-motivated and
enthusiastic
Have excellent facilitation,
negotiation and influencing skills
Be capable of
training and coaching senior leaders across the Trust to help them reach their
potential
Come and work for our
high performing team, we would love to hear from you.
Round 1 interviews 14th
Feb
Round 2 interviews 17th
Feb
Round 3 (if required) 23rd
Feb
Main duties of the job
Lead delegated activities to ensure the development and implementation of the Trusts single improvement methodology and associated trust-wide programme of work and in doing so engage with clinical and non-clinical staff across operational and corporate divisions.
Have lead responsibility for the development and delivery of allocated trust-wide value streams (large scale improvement initiatives) that address defined organisational priorities.
Undertake data collection and analysis to support value stream work and to enable assessment of whether intended benefits have been realised.
Develop technical skills in the Virginia Mason Production System (VMPS) and achieve associated accreditation in order to be recognised as a (VMPS) expert within the organisation.
Develop and deliver training programmes to clinical and non-clinical staff at all levels.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
Job description
Job responsibilities
This role supports the Improvement Director in the implementation and delivery of the Trusts single improvement methodology and associated transformation. This is a Trust-wide programme of work which is being supported by the Virginia Mason Institute.
The purpose of the role is to work across the Trust and beyond leading on
i) development of complex value streams (large scale improvement initiatives) which will deliver sustainable improvement, organisational and cultural change;
ii) development and delivery of expert education and training of staff at all levels of the organisation (and the health and social care system where relevant) in using the single improvement methodology.
Responsible for leading on a portfolio of work to ensure the implementation of the single improvement methodology across the Trust (and ICS, where relevant), and identification of measurable improvements in quality, patient and staff experience, safety, operations, workforce and finance.
To advise, lead and coach clinical and non-clinical teams to deliver service improvements through best practice service improvement and re-design.
Responsible for working in partnership with and under the guidance of the Virginia Mason Institute to develop and deliver a Trust-wide education and training programme on improvement methodologies at all levels of the organisation (including training for Board and, where relevant, system partners).
Provide expert advice to clinical and non-clinical staff at all levels on improvement methodologies, tools and techniques that will enable quality, financial and service improvement and identification and realisation of business benefits/return on investment.
Advise, lead and coach leaders and managers to successfully introduce and embed improvement initiatives in a sustainable way.
Develop and maintain comprehensive improvement databases, information systems and website of good practice, tools and methodologies and benchmarking data.
To be an effective and respected agent of change and in being so, build the reputation of the Improvement Team by building mutually respectful internal and external relationships and demonstrating positive leadership behaviours and by forging positive working relationships.
Take direct line management or matrix management responsibility for improvement staff as allocated.
The post holder will work within the Strategy & Planning Directorate engaging with all levels of staff across the organisation and system to deliver the required programmes in compliance with the Trusts governance processes.
Please refer to attached job description for full details of the role.
Job description
Job responsibilities
This role supports the Improvement Director in the implementation and delivery of the Trusts single improvement methodology and associated transformation. This is a Trust-wide programme of work which is being supported by the Virginia Mason Institute.
The purpose of the role is to work across the Trust and beyond leading on
i) development of complex value streams (large scale improvement initiatives) which will deliver sustainable improvement, organisational and cultural change;
ii) development and delivery of expert education and training of staff at all levels of the organisation (and the health and social care system where relevant) in using the single improvement methodology.
Responsible for leading on a portfolio of work to ensure the implementation of the single improvement methodology across the Trust (and ICS, where relevant), and identification of measurable improvements in quality, patient and staff experience, safety, operations, workforce and finance.
To advise, lead and coach clinical and non-clinical teams to deliver service improvements through best practice service improvement and re-design.
Responsible for working in partnership with and under the guidance of the Virginia Mason Institute to develop and deliver a Trust-wide education and training programme on improvement methodologies at all levels of the organisation (including training for Board and, where relevant, system partners).
Provide expert advice to clinical and non-clinical staff at all levels on improvement methodologies, tools and techniques that will enable quality, financial and service improvement and identification and realisation of business benefits/return on investment.
Advise, lead and coach leaders and managers to successfully introduce and embed improvement initiatives in a sustainable way.
Develop and maintain comprehensive improvement databases, information systems and website of good practice, tools and methodologies and benchmarking data.
To be an effective and respected agent of change and in being so, build the reputation of the Improvement Team by building mutually respectful internal and external relationships and demonstrating positive leadership behaviours and by forging positive working relationships.
Take direct line management or matrix management responsibility for improvement staff as allocated.
The post holder will work within the Strategy & Planning Directorate engaging with all levels of staff across the organisation and system to deliver the required programmes in compliance with the Trusts governance processes.
Please refer to attached job description for full details of the role.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of experience
- Masters qualification in relevant subject area or equivalent knowledge and experience within a specifically focused role
- Management qualification or equivalent experience
- Evidence of continuing professional development relevant to the role
Desirable
- Project management qualification
- Qualified practitioner in relevant improvement methodology/methodologiesother relevant experience (e.g. advanced
- Lean qualification or QSIR Associate Accreditation)
Skills and Knowledge
Essential
- Understanding of NHS strategy and its
- application
- Understanding of NHS acute trusts and Integrated Care Systems, and the national and local context in which they operate
- Significant knowledge of improvement methodologies, tools and techniques andof their application
- Extensive project management skills
- Demonstrable ability to build strong relationships with a range of internal and external stakeholders and to value and acknowledge everyone's contribution
- Ability to manage a range of stakeholders and to build consensus and commitment where there are conflicting opinions, resistance or scepticism
- Ability to communicate and engage with others (including executive and Board members as well external partners/agencies) to create a shared vision in a motivational and inspiring way
- Remains calm and focused when facing resistance, and supports and learns from those who have reasons to resist change
- Knowledge of approaches through which staff and patients can be engaged
- Resilient when working under pressure and with conflicting demands without compromising quality of work
- Strong presentation and facilitation skills that engage a range of stakeholders (face to face and non face to face)
- Advanced report writing skills, including reports to Board and its subcommittees
- Negotiating and influencing skills with the ability to enthuse, motivate and involve individuals and teams in improvement initiatives
- Ability to interpret data, information and analytics to plan, execute and measure improvement with attention to detail
- Strong analytical skills which enable resolution to complex issues
- Ability to work individually with minimal supervision and as part of a team, and to take personal responsibility
- Ability to challenge ways of working at all levels
- Excellent IT skills
- Ability to explain complex information in an accessible and understandable way to a variety of stakeholders, adapting the message accordingly
- Excellent organisational and time management skills with the ability to meet tight deadlines
- A good team player with the ability foster positive team relationships at all times
- Ability to represent the Improvement Office and communicate its purpose in a wide range of contexts
- Ability to work in close collaboration with a third party supplier and support with management of their contract
Experience
Essential
- Extensive experience of development and successful implementation of improvement methodologies, tools and techniques in a multi-disciplinary environment
- Significant experience of leading complex improvement/transformation programmes with successful outcomes using improvement methodologies in an acute trust setting
- Significant experience of leading complex and cross functional teams in a large and complex organisation
- Extensive experience of analysing, interpreting and reporting data and information to draw conclusions and make recommendations which inform improvement work streams and to demonstrate progress and success
- Significant experience of facilitating and undertaking improvement work across health and social care system partners
- Significant experience in developing, delivering and evaluating improvement training programmes and associated resources suitable for use within and outside of the trust.
- Significant experience in supervising and coaching others to undertake training and to facilitate workshops.
- Proven track record in teaching, training, coaching and facilitating
- Change management experience
- Experience of supporting the strategic direction of an Improvement Team or Office
- Experience of budgetary management
- Experience of managing staff as direct reports and in matrix management arrangements
Desirable
- Evidence of delivering training such as effective leadership or improvement methodologies
- Experience of enabling patient involvement in improvement initiatives as equal partners
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of experience
- Masters qualification in relevant subject area or equivalent knowledge and experience within a specifically focused role
- Management qualification or equivalent experience
- Evidence of continuing professional development relevant to the role
Desirable
- Project management qualification
- Qualified practitioner in relevant improvement methodology/methodologiesother relevant experience (e.g. advanced
- Lean qualification or QSIR Associate Accreditation)
Skills and Knowledge
Essential
- Understanding of NHS strategy and its
- application
- Understanding of NHS acute trusts and Integrated Care Systems, and the national and local context in which they operate
- Significant knowledge of improvement methodologies, tools and techniques andof their application
- Extensive project management skills
- Demonstrable ability to build strong relationships with a range of internal and external stakeholders and to value and acknowledge everyone's contribution
- Ability to manage a range of stakeholders and to build consensus and commitment where there are conflicting opinions, resistance or scepticism
- Ability to communicate and engage with others (including executive and Board members as well external partners/agencies) to create a shared vision in a motivational and inspiring way
- Remains calm and focused when facing resistance, and supports and learns from those who have reasons to resist change
- Knowledge of approaches through which staff and patients can be engaged
- Resilient when working under pressure and with conflicting demands without compromising quality of work
- Strong presentation and facilitation skills that engage a range of stakeholders (face to face and non face to face)
- Advanced report writing skills, including reports to Board and its subcommittees
- Negotiating and influencing skills with the ability to enthuse, motivate and involve individuals and teams in improvement initiatives
- Ability to interpret data, information and analytics to plan, execute and measure improvement with attention to detail
- Strong analytical skills which enable resolution to complex issues
- Ability to work individually with minimal supervision and as part of a team, and to take personal responsibility
- Ability to challenge ways of working at all levels
- Excellent IT skills
- Ability to explain complex information in an accessible and understandable way to a variety of stakeholders, adapting the message accordingly
- Excellent organisational and time management skills with the ability to meet tight deadlines
- A good team player with the ability foster positive team relationships at all times
- Ability to represent the Improvement Office and communicate its purpose in a wide range of contexts
- Ability to work in close collaboration with a third party supplier and support with management of their contract
Experience
Essential
- Extensive experience of development and successful implementation of improvement methodologies, tools and techniques in a multi-disciplinary environment
- Significant experience of leading complex improvement/transformation programmes with successful outcomes using improvement methodologies in an acute trust setting
- Significant experience of leading complex and cross functional teams in a large and complex organisation
- Extensive experience of analysing, interpreting and reporting data and information to draw conclusions and make recommendations which inform improvement work streams and to demonstrate progress and success
- Significant experience of facilitating and undertaking improvement work across health and social care system partners
- Significant experience in developing, delivering and evaluating improvement training programmes and associated resources suitable for use within and outside of the trust.
- Significant experience in supervising and coaching others to undertake training and to facilitate workshops.
- Proven track record in teaching, training, coaching and facilitating
- Change management experience
- Experience of supporting the strategic direction of an Improvement Team or Office
- Experience of budgetary management
- Experience of managing staff as direct reports and in matrix management arrangements
Desirable
- Evidence of delivering training such as effective leadership or improvement methodologies
- Experience of enabling patient involvement in improvement initiatives as equal partners
