Ward Clerk, Medical Short Stay Unit, WRH

Job summary

We are seeking a bright and friendly individual to join our team of ward clerks working on Medical Short Stay Unit (MSSU).

You will be working in direct or semi direct contact with inpatients, relatives and a multidisciplinary team of nurses, doctors, physiotherapists or pharmacists amongst other professionals, you will be one of the first faces our patients and relatives will see when they first walk onto the ward, and you will be dealing with queries face-to-face, on the phone and via email. For this reason, the post holder will have excellent communication and spelling skills alongside the ability to multi-task and remain calm under pressure. Successful candidates will have a professional approach at all times and be able to prioritise their workload.

Main duties of the job

• Receiving new patients and accompanying relatives/friends, explaining basic ward routine and answering initial questions pending Sister/Nurse in Charge being available.
• Compiling and maintaining ward admission paperwork
• Preparing identity bracelets as required and bed labels etc.
• Making arrangements for patients discharge, including transfers to other hospitals and wards, i.e. telephoning relatives, ordering transport, arranging District Nurse attendance, completion of forms for follow-up appointments at Out Patients, X-ray etc.
• Checking Hospital Activity Analysis forms and completing basic data where necessary.
• Checking case notes, tidying and returning them to scan centre
• Re-addressing discharged patients mail.

The role requires excellent communication skills, both written and verbal. You must be able to contribute to a positive, supportive work environment to optimise staff morale and well-being. For further information, please contact Amie Wright, Acting Ward Manager Email amie.wright2@nhs.net 01905 760564 for an informal chat and an opportunity to see the unit and meet our team.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

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