Job summary
This is an exciting opportunity to join the surgery team to provide all aspects of administration support. This position would suit someone looking for a varied role where every day is different. This role offers the opportunity of advancement in the NHS as a wide variety of skills will be learnt.
Main duties of the job
Responsibilities would include but are not exclusive to: General admin duties, booking appointments, to ensure any outsourced work is checked and uploaded to the hospital systems,booking theatre lists, Liaising with patients. GP's & hospital colleagues.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
To book
appointments as appropriate
To
undertake medical audio/copy typing duties including outpatient letters to
General Practitioners operation notes and letters, discharge summaries and
other official correspondence if required.
To
undertake responsibility to ensure the outsourced work for the Acute Clinics is
correctly checked and uploaded to the Trust records and applications.
To
respond to enquiries from GPs, other Health Service personnel, patients and
relatives
To
participate in the collection and transmission of information to enable the
Directorate to meet its objectives.
To
assist with sorting day to day post.
To
participate in the introduction and use of IT and to provide IT support to
colleagues.
To
cover, as is practical, Medical Secretary colleagues
To participate in the use of PAS systems to
establish patient information is kept as accurate as possible and produce
patient documentation as required.
To
undertake any other duties as may be required as appropriate by the Consultant
or the Directorate Management Team in accordance to the needs of the service.
Job description
Job responsibilities
To book
appointments as appropriate
To
undertake medical audio/copy typing duties including outpatient letters to
General Practitioners operation notes and letters, discharge summaries and
other official correspondence if required.
To
undertake responsibility to ensure the outsourced work for the Acute Clinics is
correctly checked and uploaded to the Trust records and applications.
To
respond to enquiries from GPs, other Health Service personnel, patients and
relatives
To
participate in the collection and transmission of information to enable the
Directorate to meet its objectives.
To
assist with sorting day to day post.
To
participate in the introduction and use of IT and to provide IT support to
colleagues.
To
cover, as is practical, Medical Secretary colleagues
To participate in the use of PAS systems to
establish patient information is kept as accurate as possible and produce
patient documentation as required.
To
undertake any other duties as may be required as appropriate by the Consultant
or the Directorate Management Team in accordance to the needs of the service.
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
Desirable
- NVQ level 2 in Customer care
Knowledge and skills
Essential
- To assist in maintaining own and others Health Safety and security.
- Establish and maintain communication with others on routine, daily and operational matters.
- Contribute to own personal development
- Computer literacy
- Practical, resourceful and well-organised
- Able to develop and maintain effective working relationships with colleagues at all levels, ensuring tact and diplomacy at all times
- Flexible attitude and approach to work and willing to work at short notice to cover staff absences.
- Have sufficient manual dexterity to operate a Qwerty Keyboard, and navigate mouse driven technology
- Ability to work unsupervised with a pro-active approach
- Ability to record accurate messages, ensuring they are passed on appropriately
- Able to check own work
Experience
Essential
- Excellent PC literacy including knowledge of all Windows packages
- An effective and supportive team player.
- Ability to prioritise and organise a changing workload and work systematically towards deadlines
- Able to deal with difficult people and to cope with confidential and sensitive information in a professional manner.
Desirable
- Experience working in a busy Customer focused office/NHS clinic environment
Personal qualities
Essential
- Flexible attitude to department duties
- High self-motivation.
- Pleasant, cheerful manner.
- Ability to work under pressure.
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
Desirable
- NVQ level 2 in Customer care
Knowledge and skills
Essential
- To assist in maintaining own and others Health Safety and security.
- Establish and maintain communication with others on routine, daily and operational matters.
- Contribute to own personal development
- Computer literacy
- Practical, resourceful and well-organised
- Able to develop and maintain effective working relationships with colleagues at all levels, ensuring tact and diplomacy at all times
- Flexible attitude and approach to work and willing to work at short notice to cover staff absences.
- Have sufficient manual dexterity to operate a Qwerty Keyboard, and navigate mouse driven technology
- Ability to work unsupervised with a pro-active approach
- Ability to record accurate messages, ensuring they are passed on appropriately
- Able to check own work
Experience
Essential
- Excellent PC literacy including knowledge of all Windows packages
- An effective and supportive team player.
- Ability to prioritise and organise a changing workload and work systematically towards deadlines
- Able to deal with difficult people and to cope with confidential and sensitive information in a professional manner.
Desirable
- Experience working in a busy Customer focused office/NHS clinic environment
Personal qualities
Essential
- Flexible attitude to department duties
- High self-motivation.
- Pleasant, cheerful manner.
- Ability to work under pressure.
