Job summary
The role of
the waiting list coordinator is to work with the management team and the
medical secretaries within the Women's and Children's Division, to validate
data entered onto the hospital patient administration system about a patients
waiting time, and to ensure that information is accurate, and patients are seen
in a timely manner.
Main duties of the job
To locate missing data by whatever
process is necessary including working with medical secretaries, reviewing case
notes etc.
Ensure all outcomes for relevant
patients are updated and entered into the relevant system following hospital
attendances.
To acquire and maintain knowledge and
skills in the interpretation of relevant medical terminology
To identify and action data quality
issues as appropriate.
Identify and amend inaccuracies on the
PAS system
Maintain strict codes of
confidentiality and security at all times as the nature of the work involves
the handling and processing of sensitive personal data, and adhere to the Data
Protection Act
To validate and enter 18 week RTT data
accurately and efficiently onto the PAS (OASIS) for the monitoring of patients
pathways and for the collection of statistics.
To support the Directorate in
validation of the waiting list, escalating any concerns to the management team
as appropriate
To answer the telephone and deal
efficiently and politely with queries regarding 18 week pathways and patient
information.
To liaise with the Directorate
Management team and medical secretaries to ensure that potential breaches are
reviewed and action taken to stop patients breaching.
To actively support the Directorate
Manager in identifying, reporting and resolving departmental issues in order to
achieve a high standard of quality and completeness of RTT data.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
JOB DESCRIPTION
Post Title: Waiting List Co-Ordinator
Pay Band: 3
Hours: 37.5
hours per week
Location
/ Department: Worcestershire Royal Hospital / Womens and
Childrens Directorate Office
Accountable
to: Directorate
Managers Womens and Childrens Services
Reports
to: Directorate Support Officer
Key
Working Relationships: Assistant
Directorate Manager, Directorate
Support Officer, Medical Secretaries, Central
Validation Team, Information
team, Directorate Management, All other Trust staff as appropriate
Liaises with: The role will incorporate liaising with
Medical Secretaries in order to discover information regarding patient
pathways. Communication with central validation team members is required in
order to ensure patient data is correct on OASIS (PAS).
Risk assessment:
Sitting
at computer desk viewing computer monitors for long periods.
Consistently
high level of concentration required to analyse and edit patient data on OASIS
(PAS)
Consistently
high level of attention required to analyse patient information from electronic
clinical notes.
Able
to work to fixed deadlines.
Able
to work in a pressured environment to external reporting deadlines.
To
influence and receive challenges on the appropriate decisions for patient
pathways.
Frequent
use of information technology.
Job Purpose:
The 18 week pathway requires the NHS to measure the total
period waited by each patient and to manage each patients journey from
referral to treatment in a timely and efficient manner. Providing accurate information on how long
pathways are is essential; improvements to services rely on information being reliable
and being provided as close to real-time as possible, and reports to the DOH
are produced and published so that patients can see how long they will wait at
each Trust.
To
enable the Trust to monitor, report and performance manage the 18 week target.
Referral to treatment (RTT) data has to be recorded across all consultant led
clinics and some other outpatient functions.
The
role of the waiting list co-ordinator is to work with the medical secretaries
within the Directorate to validate data entered onto the hospital patient
administration system about a patients waiting time, and to work with the
medical secretaries to ensure that information is accurate and patients are
seen in a timely manner. The waiting list co-ordinator will also review future theatre
lists to ensure that they are fully utilised.
Key Duties:
Become
an expert in 18 week rules and guidance
Become
an expert in the Trusts Access Policy
To
locate missing data by whatever process is necessary including working with medical
secretaries, reviewing case notes etc.
Undertake
extensive validation of data derived from medical records and Trust systems to
ensure primary source items of dataset are accurate.
Ensure
all outcomes for relevant patients are updated and entered into the relevant
system following hospital attendances.
To
acquire and maintain knowledge and skills in the interpretation of relevant
medical terminology
To
identify and action data quality issues as appropriate.
Identify
and amend inaccuracies on the PAS system
Maintain
strict codes of confidentiality and security at all times as the nature of the
work involves the handling and processing of sensitive personal data, and
adhere to the Data Protection Act
To
validate and enter 18 week RTT data accurately and efficiently onto the PAS
(OASIS) for the monitoring of patients pathways and for the collection of
statistics.
To
analyse and make informed decisions regarding patient pathways from viewing
electronic clinical notes.
To
establish good working relationships with central validation team members,
providing support for any patient pathway decisions when necessary.
To
support the Directorate in local monthly validation of the waiting list,
escalating any concerns to the management team as appropriate
To
answer the telephone and deal efficiently and politely with queries regarding
18 week pathways and patient information.
To
attend any meetings and training courses as relevant to the post.
To
liaise with the Directorate Management team and medical secretaries to ensure
that potential breaches are reviewed and action taken to stop patients
breaching.
To
liaise with the Information Department and maintain a consistent flow of
information between both departments regarding patient pathways.
To
actively support the Directorate Manager in identifying, reporting and
resolving departmental issues in order to achieve a high standard of quality
and completeness of RTT data.
To
provide a regular forward look of gynaecology and paediatric theatre lists,
escalating underutilization to secretaries and where appropriate the
Directorate Management team so that action can be taken
To
develop and maintain effective working relationships with other staff in the
department and the Trust.
Job description
Job responsibilities
JOB DESCRIPTION
Post Title: Waiting List Co-Ordinator
Pay Band: 3
Hours: 37.5
hours per week
Location
/ Department: Worcestershire Royal Hospital / Womens and
Childrens Directorate Office
Accountable
to: Directorate
Managers Womens and Childrens Services
Reports
to: Directorate Support Officer
Key
Working Relationships: Assistant
Directorate Manager, Directorate
Support Officer, Medical Secretaries, Central
Validation Team, Information
team, Directorate Management, All other Trust staff as appropriate
Liaises with: The role will incorporate liaising with
Medical Secretaries in order to discover information regarding patient
pathways. Communication with central validation team members is required in
order to ensure patient data is correct on OASIS (PAS).
Risk assessment:
Sitting
at computer desk viewing computer monitors for long periods.
Consistently
high level of concentration required to analyse and edit patient data on OASIS
(PAS)
Consistently
high level of attention required to analyse patient information from electronic
clinical notes.
Able
to work to fixed deadlines.
Able
to work in a pressured environment to external reporting deadlines.
To
influence and receive challenges on the appropriate decisions for patient
pathways.
Frequent
use of information technology.
Job Purpose:
The 18 week pathway requires the NHS to measure the total
period waited by each patient and to manage each patients journey from
referral to treatment in a timely and efficient manner. Providing accurate information on how long
pathways are is essential; improvements to services rely on information being reliable
and being provided as close to real-time as possible, and reports to the DOH
are produced and published so that patients can see how long they will wait at
each Trust.
To
enable the Trust to monitor, report and performance manage the 18 week target.
Referral to treatment (RTT) data has to be recorded across all consultant led
clinics and some other outpatient functions.
The
role of the waiting list co-ordinator is to work with the medical secretaries
within the Directorate to validate data entered onto the hospital patient
administration system about a patients waiting time, and to work with the
medical secretaries to ensure that information is accurate and patients are
seen in a timely manner. The waiting list co-ordinator will also review future theatre
lists to ensure that they are fully utilised.
Key Duties:
Become
an expert in 18 week rules and guidance
Become
an expert in the Trusts Access Policy
To
locate missing data by whatever process is necessary including working with medical
secretaries, reviewing case notes etc.
Undertake
extensive validation of data derived from medical records and Trust systems to
ensure primary source items of dataset are accurate.
Ensure
all outcomes for relevant patients are updated and entered into the relevant
system following hospital attendances.
To
acquire and maintain knowledge and skills in the interpretation of relevant
medical terminology
To
identify and action data quality issues as appropriate.
Identify
and amend inaccuracies on the PAS system
Maintain
strict codes of confidentiality and security at all times as the nature of the
work involves the handling and processing of sensitive personal data, and
adhere to the Data Protection Act
To
validate and enter 18 week RTT data accurately and efficiently onto the PAS
(OASIS) for the monitoring of patients pathways and for the collection of
statistics.
To
analyse and make informed decisions regarding patient pathways from viewing
electronic clinical notes.
To
establish good working relationships with central validation team members,
providing support for any patient pathway decisions when necessary.
To
support the Directorate in local monthly validation of the waiting list,
escalating any concerns to the management team as appropriate
To
answer the telephone and deal efficiently and politely with queries regarding
18 week pathways and patient information.
To
attend any meetings and training courses as relevant to the post.
To
liaise with the Directorate Management team and medical secretaries to ensure
that potential breaches are reviewed and action taken to stop patients
breaching.
To
liaise with the Information Department and maintain a consistent flow of
information between both departments regarding patient pathways.
To
actively support the Directorate Manager in identifying, reporting and
resolving departmental issues in order to achieve a high standard of quality
and completeness of RTT data.
To
provide a regular forward look of gynaecology and paediatric theatre lists,
escalating underutilization to secretaries and where appropriate the
Directorate Management team so that action can be taken
To
develop and maintain effective working relationships with other staff in the
department and the Trust.
Person Specification
Qualifications
Essential
- GCSE English and Maths at grade C or above, or equivalent
Personal Qualities
Essential
- Good written & verbal communication skills
- Able to communicate with staff at all levels
- Ability to convey complex information in a concise manner
- Ability to prioritise workload
- Self-motivated
Experience
Essential
- Previous experience of working within an administration role
- Previous experience of working to, and meeting, deadlines
- NHS experience in RTT pathways
Skills and Knowledge
Essential
- A thorough understanding of PAS (specifically Oasis)
- Able to analyse data
- Ability to work with databases & spread sheets
- Able to identify patterns in data i.e. frequent error types
- Good literacy and numeracy skills
- Good IT skills
- Working knowledge of Microsoft Excel
- 18 Week knowledge
Person Specification
Qualifications
Essential
- GCSE English and Maths at grade C or above, or equivalent
Personal Qualities
Essential
- Good written & verbal communication skills
- Able to communicate with staff at all levels
- Ability to convey complex information in a concise manner
- Ability to prioritise workload
- Self-motivated
Experience
Essential
- Previous experience of working within an administration role
- Previous experience of working to, and meeting, deadlines
- NHS experience in RTT pathways
Skills and Knowledge
Essential
- A thorough understanding of PAS (specifically Oasis)
- Able to analyse data
- Ability to work with databases & spread sheets
- Able to identify patterns in data i.e. frequent error types
- Good literacy and numeracy skills
- Good IT skills
- Working knowledge of Microsoft Excel
- 18 Week knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
