Job summary
Due to advancement in the department, An exciting opportunity has arisen for 2 full-time Senior Medical Secretaries within our general surgery Department.
Are you an enthusiastic person who likes a challenge? If so, the Surgery Department needs you!
The successful candidate will need to be someone who thrives on a challenge, is confident and competent at prioritising their workload efficiently. You will provide support to the Secretarial Team, Consultants and medical teams, within an extremely busy Department. You should possess excellent communication and organisational skills.
Furthermore, we require a motivated individual to provide a professional service to our patients and clinical staff whilst having a working knowledge of Microsoft Office, email and preferably the Trusts IT systems.
The successful applicants can be based at the Alexandra Hospital & Worcester Hospital
For informal enquires please contact Annette Smith on 01905 763333 ext 30854 or annette.smith15@nhs.net 733392 or Cheryl Hough 01527 512123 cheryl.hough@nhs.net
Main duties of the job
To provide a full secretarial service and administrative support to the Consultants in the Surgical Directorate.
Type the necessary correspondence and/or documentation generated by a patients passage through the hospital service and maintain patient notes pertinent to these events.
Act as a liaison between Consultant Teams and speciality based groups of Consultant Teams and the GP, the patient and other agencies involved to expedite the care and treatment of patients as effectively as possible.
Undertake office administration functions in relation to the clinical and management work of Consultant.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
Job description
Job responsibilities
- To deal with incoming mail and all of the Consultants correspondence. Including generating own correspondence as agreed with the Consultant.
- To input information onto computers for clinical audit.
- To type discharge summaries, clinic letters and any other official correspondence including medical reports and complaint responses from digital dictation. To undertake copy typing as required.
- To arrange meetings and maintain the Consultants Diary.
- To prepare material for meetings and training sessions as requested.
- To attend outpatient clinics with the Consultant if necessary.
- To handle enquiries from patients, relatives, GPs, other hospitals and Consultants, initiating appropriate responses.
- To process GP referral letters and arrange outpatient appointments and domiciliary visits.
- To review the Patient Target List with Consultant to ensure that patients are seen within the current National time-scales and take responsibility for initiating extra operating lists, seeking authorisation from the Directorate Management team when necessary. To understand National RTT timeframes and the rules of waiting list management
- To add patients to & manage the waiting lists and make minor changes to the waiting list for subsequent approval by the Consultant.
- To provide training and supervision for any junior or temporary secretaries allocated to the speciality.
- To receive investigation reports drawing the Consultants attention to same and taking any necessary follow-up action.
- To have a working knowledge of electronic patient records.
- To liaise with Medical Records, Outpatients, Radiology and other relevant internal and external departments with regard to patient care.
- To ensure that Consultants absence is promptly communicated to all relevant people and departments.
- To ensure that cover is provided for other secretaries during periods of absence through holiday or sickness.
- Outpatient appointments and waiting lists are computerised. The post holder will need to liaise with the appropriate manager of the systems and comply will Trust policies.
General Responsibilities
- To take an active part in team meetings, sharing information and raising issues relating to quality or areas for improvement, and suggesting possible solutions.
- To order stationery and report faults with equipment.
- To observe absolute confidentiality of all information obtained in the course of your work.
- To report any accident or untoward incidents or complaints.
- To act always in a manner which will promote a good image of the department.
- To undertake other duties commensurate with the post and grade as requested by the Directorate Manager or General surgery Consultants within the constraints of the existing workload.
Job description
Job responsibilities
- To deal with incoming mail and all of the Consultants correspondence. Including generating own correspondence as agreed with the Consultant.
- To input information onto computers for clinical audit.
- To type discharge summaries, clinic letters and any other official correspondence including medical reports and complaint responses from digital dictation. To undertake copy typing as required.
- To arrange meetings and maintain the Consultants Diary.
- To prepare material for meetings and training sessions as requested.
- To attend outpatient clinics with the Consultant if necessary.
- To handle enquiries from patients, relatives, GPs, other hospitals and Consultants, initiating appropriate responses.
- To process GP referral letters and arrange outpatient appointments and domiciliary visits.
- To review the Patient Target List with Consultant to ensure that patients are seen within the current National time-scales and take responsibility for initiating extra operating lists, seeking authorisation from the Directorate Management team when necessary. To understand National RTT timeframes and the rules of waiting list management
- To add patients to & manage the waiting lists and make minor changes to the waiting list for subsequent approval by the Consultant.
- To provide training and supervision for any junior or temporary secretaries allocated to the speciality.
- To receive investigation reports drawing the Consultants attention to same and taking any necessary follow-up action.
- To have a working knowledge of electronic patient records.
- To liaise with Medical Records, Outpatients, Radiology and other relevant internal and external departments with regard to patient care.
- To ensure that Consultants absence is promptly communicated to all relevant people and departments.
- To ensure that cover is provided for other secretaries during periods of absence through holiday or sickness.
- Outpatient appointments and waiting lists are computerised. The post holder will need to liaise with the appropriate manager of the systems and comply will Trust policies.
General Responsibilities
- To take an active part in team meetings, sharing information and raising issues relating to quality or areas for improvement, and suggesting possible solutions.
- To order stationery and report faults with equipment.
- To observe absolute confidentiality of all information obtained in the course of your work.
- To report any accident or untoward incidents or complaints.
- To act always in a manner which will promote a good image of the department.
- To undertake other duties commensurate with the post and grade as requested by the Directorate Manager or General surgery Consultants within the constraints of the existing workload.
Person Specification
Qualifications
Essential
- Typewriting / word processing RSA Level 2 or equivalent experience.
- GCSE English and Maths at Grade C or above, or equivalent
Desirable
- AMSPAR qualification or working towards AMSPAR medical terminology qualification
Experience
Essential
- Previous medical secretarial / hospital experience.
- Previous experience working in a busy office.
- Previous experience of dealing with members of the public.
Desirable
- Knowledge of NHS systems.
- Working knowledge of Oasis / PAS / Bluespier / CLIP.
Knowledge and skills
Essential
- Knowledge and understanding of National Guidelines including 18 week RTT.
- Self-reliant, ability to work independently and as part of a team.
- Good computer skills.
- Working knowledge of Microsoft Office.
- Good telephone skills.
- Excellent verbal and written communication skills
- Good organisational skills.
Desirable
- Knowledge of NHS systems.
- Working knowledge of Oasis / PAS / Bluespier / CLIP.
Person Specification
Qualifications
Essential
- Typewriting / word processing RSA Level 2 or equivalent experience.
- GCSE English and Maths at Grade C or above, or equivalent
Desirable
- AMSPAR qualification or working towards AMSPAR medical terminology qualification
Experience
Essential
- Previous medical secretarial / hospital experience.
- Previous experience working in a busy office.
- Previous experience of dealing with members of the public.
Desirable
- Knowledge of NHS systems.
- Working knowledge of Oasis / PAS / Bluespier / CLIP.
Knowledge and skills
Essential
- Knowledge and understanding of National Guidelines including 18 week RTT.
- Self-reliant, ability to work independently and as part of a team.
- Good computer skills.
- Working knowledge of Microsoft Office.
- Good telephone skills.
- Excellent verbal and written communication skills
- Good organisational skills.
Desirable
- Knowledge of NHS systems.
- Working knowledge of Oasis / PAS / Bluespier / CLIP.
