Pathway Navigator- Asthma

Job description

Job responsibilities

Pay Band: Band 3

Hours: 37.5

Contract: Permanent

Location / Department: Respiratory Department (Cross-County)

Base: Worcester Royal Hospital

Accountable to: Lead Practitioner Respiratory

Reports to: Band 7

Ref: C9365-23-0288

Key Working Relationships:

Internal: Asthma & Allergy clinical nurse specialist team, Respiratory Team Consultants, Respiratory Nurse Specialists, COPD Team, HOS-AR,Respiratory Physiologists, Respiratory medical teams, All Medical and Surgical teams, Nursing staff in out-patients, medical and surgical wards, Physiotherapists, Occupational Therapists, Pharmacists, Social workers, Secretarial Staff, Infection Control

External: Tertiary Specialist Centres(Birmingham & Region Severe Asthma Service) General Practitioners, Community matrons and district nurses, Community Hospital staff, Intermediate care, Primary Care Networks and Neighbourhood Teams, Social services, Regional oxygen suppliers, Medical reps,

Risk Assessment:

Daily use of VDU

Occasional manual handling

Occasional exposure to hazardous substances - infected materials, e.g. sputum, blood

Job Purpose:

To support timely care of persons with severe asthma at local trust level

To support asthma team to include consultant physicians, advanced clinical practitioners (ACP), clinical nurse specialists (CNS) and other staff in escalating treatments for patients with severe asthma

Manage clinic appointment bookings and communicate with patients regarding care they should expect to receive, to include live bookings during clinic hours

Assist in completing clinical documentation for patients requiring discussion at tertiary centre Multidisciplinary Team Meeting (MDT)

Arrange any necessary investigations for severe asthma patients attending outpatient clinic under direction of the ACP/ CNS team

Ensure the availability of patient information materials e.g. leaflets to support patient education and care

Occasional participation in basic direct patient care under direction of the ACP/ CNS team

Ensure nationalised and local databases are updated and containing accurate high quality information

Contribute to the department organisation

Support registered nurses in the provision of a safe and caring environment

Contribute to the ongoing development of a high quality service for patients with asthma, responding to the specific needs of the population

Key Duties:

Identify hospital inpatients requiring asthma team input on a daily basis, to include the creation of a daily worklist for reviewing clinicians.

Arranging post-discharge remote follow for patients admitted to hospital with asthma

Submitting individual patient details to the data quality team prior to audit of inpatient care to ensure data protection compliance

Completion of the National Respiratory Audit Programme (NRAP) adult asthma workstream, extrapolating information from patient medical notes

Co-ordinate and arrange face to face outpatient appointments for patients requiring input following an unplanned admission or following referral from respiratory consultants and other respiratory teams

Arrange clinical investigations (lung function, blood tests etc) as directed by the ACP/ CNS team, based on patient need, and using agreed referral systems e.g. ICE

Liaise with GP surgeries and other external care providers to obtain necessary patient information (e.g. medication adherence reports) required to escalate their care

Assist in completing required referral forms for patients needing discussion at tertiary centre MDT

Maintain and update patient information to an acceptable standard on the National Severe Asthma Registry via Dendrite clinical systems

Maintain and update local databases containing information regarding patient care

Ensure that patients on biological medication or subcutaneous/ sublingual immunotherapy are re-booked into clinic at appropriate intervals.

Preparation of documents required for planned clinics to include patient questionnaires and clinical notes

Occasional clinical support of patients attending for outpatient appointments to include basic clinical assessment (e.g. blood pressure, weight, peak flow and Fractional Inhaled Nitric Oxide (FeNO) under the direction of the ACP/ CNS team and respiratory physicians

Ensure accurate recording of clinical outcomes and outpatient activity following planned sessions using PAS

To respond to enquiries (telephone, email, internal referral systems, letter and face to face) from patients, carers, primary care providers, tertiary care centres and other sources

Escalating enquiries appropriately and in a timely manner to the correct person(s) and/ or taking any necessary action without reference to ACP/ CNS team if able

To manage patient communications via post, telephone, email and text message

Ensure availability of equipment required for clinical assessment by the ACP/ CNS team to include clinical forms, patient education materials and machine consumables.

Checks and maintenance of specialist equipment used in clinical assessment following training.

To observe absolute confidentiality of all information obtained in the course of your work

To undertake any other duties within the grade in accordance with the needs of the service

Person Specification

Experience

Essential

• Previous experience of working in an acute healthcare or primary care setting
• Understanding of relevant health and safety issues within healthcare
• Ability to plan and prioritise own and delegated work tasks and activities
• Ability to carry out routine elements of assessment to enhance the patient experience following training

Desirable

• Previous experience working with the general public
• Previous experience of working with vulnerable patient groups
• Use of social media in a professional capacity

Knowledge and Skills

Essential

• Ability to work both independently and as part of a team
• Demonstrates clarity and breadth of use of verbal and written communications
• IT skills, use of Microsoft office applications
• Willingness to develop skills and competency relevant to the role
• Able to use initiative
• Understanding of confidentiality

Personal Qualities

Essential

• Ability to work under pressure
• Good interpersonal skills
• Empathetic, enthusiastic and positive
• Willingness to undertake further training and development
• Flexible
• Able to respond to instructions and direction
• Aware of personal limitations and those of the role

Desirable

• Full UK driving license and access to vehicle for personal use

Qualifications

Essential

• GCSE Maths & English grade C or above/ grade 4-9
• Level 3 apprenticeship in healthcare, NVQ 3 in care or equivalent
• Numeracy and literacy skills at level 1 or 2 (or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)