Worcestershire Acute Hospitals NHS Trust

Senior Medical Secretary, Cardiology

This job is now closed

Job summary

We are recruiting a Senior Medical Secretary to join our Cardiology admin team supporting our Cardiology Consultants and Directorate.

Ourfriendly, experienced Cardiology admin team currently consists of 8 Senior Medical Secretaries across Worcestershire Royal Hospital and Alexandra Hospital, and one Support Secretary.

The successful applicant will be working full-time (12 month Fixed-term contract) primarily at the Worcestershire Royal Hospital, and flexible working hours can be discussed at interview.

Main duties of the job

The main duties include typing a variety of letters/correspondence through audio typing, answering queries from GPs and patients via telephone and email, and undertaking secretarial duties such as scanning, filing and booking appointments.

You will need to prioritise your workload, work under minimal supervision, be flexible and professional, and have excellent communication skills.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

Date posted

08 December 2022

Pay scheme

Agenda for change

Band

Band 4

Salary

£23,949 to £26,282 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

C9365-22-7919

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

The main duties of a Senior Medical Secretary include:

To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.

To accept enquiries from clinicians, GPs Health Service and Social Services personnel, and other hospitals. Patient contact by telephone is an integral part of the role.

To deal with all incoming correspondence, phone, fax and email in an efficient and effective way.

To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service.

To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times.

To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate.

Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies.

Job description

Job responsibilities

The main duties of a Senior Medical Secretary include:

To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.

To accept enquiries from clinicians, GPs Health Service and Social Services personnel, and other hospitals. Patient contact by telephone is an integral part of the role.

To deal with all incoming correspondence, phone, fax and email in an efficient and effective way.

To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service.

To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times.

To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate.

Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies.

Person Specification

Qualifications

Essential

GCSE English & Maths
Recognised word processing / typing qualification
Proven secretarial experience in healthcare environment.
Experience of working in a busy office
Audio typing using Digital Dictation
In-depth working knowledge of Microsoft Office
Excellent verbal and written communication skills.
Flexible and adaptable.
Able to work under pressure.
Ability to work under own initiative and part of a team.
Highly motivated.

Desirable

Knowledge of NHS systems.
NHS experience.
Use of OASIS PAS system, Bluespier, EZ notes and Digital Dictation

Person Specification

Qualifications

Essential

GCSE English & Maths
Recognised word processing / typing qualification
Proven secretarial experience in healthcare environment.
Experience of working in a busy office
Audio typing using Digital Dictation
In-depth working knowledge of Microsoft Office
Excellent verbal and written communication skills.
Flexible and adaptable.
Able to work under pressure.
Ability to work under own initiative and part of a team.
Highly motivated.

Desirable

Knowledge of NHS systems.
NHS experience.
Use of OASIS PAS system, Bluespier, EZ notes and Digital Dictation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)