Job summary
Our Trust has embarked on a three-year partnership with the internationally
renowned Virginia Mason Institute to support us on our Continuous Improvement
journey. You will join a new and innovative team who are creating, designing and delivering the 4ward Improvement system alongside the Virginia Mason Institute, Acute Trust Directors and Executive team.
The 4ward Improvement System is a systemic approach to training,
coaching and empowering all our people to develop the skills
and mind set to make improvement part of their everyday work.
Through embedding a culture of continuous improvement,
the
4ward Improvement System enables us to fulfil our purpose of Putting Patients
First, and ensure we provide high-quality, safe and effective care, with the
best experiences for our patients and staff.
The Improvement team are key to delivering the 4ward Improvement system training, coaching and mentoring all of our people who are rapidly joining our improvement journey to ensure it is successfully implemented and most importantly sustainable.
We are looking for individuals who are passionate about making a difference, supporting colleagues and teams to improve their daily work and also support large scale improvement work across the Trust. It is a high-profile role involving interaction with all clinical and non-clinical roles as well as our patients. This ensures all our people and patients voices are heard and inform the improvement work.
Full training and support will be provided.
Main duties of the job
Our Trust is using our 4Ward Improvement System to help us to
improve the services we provide to our patients. The 4Ward Improvement
System will help equip and empower those who do the work to improve the work,
every day. The patient is at the heart of all that we do and the 4Ward
Improvement System will create a culture of continuous improvement and respect
for all.
The role of the Improvement Team is to support and develop a
culture of Continuous Improvement through a range of improvement events,
workshops, training, coaching and support.
The post holder will deliver training and provide coaching in the 4Ward
Improvement System for a range of health care staff across the organisation,
ensuring successful and sustained implementation of the 4Ward Improvement System.
The post holder will provide support to the Senior improvement
specialists, work place leaders and colleagues throughout our Trust to ensure
improvement events for large scale complex change are successful and to ensure agreed improvements are sustained. This will require successful completion of
4Ward Improvement System training.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
Job description
Job responsibilities
Key Duties:
Training:
Develop specialist knowledge in all aspects of the
4Ward Improvement System
Deliver entry level 4Ward Improvement System training to
a range of stakeholders using a range of delivery methods, including classroom,
lecture theatre and virtual
Adapt and update training materials to ensure they are
relevant to the audience
Influence, coach and support colleagues to implement
the learning from the training courses and coach them to overcome any obstacles
or barriers.
Support and facilitate front line staff to successfully
complete the workplace improvements
Assess improvement work against agreed learning criteria,
ensuring training delegates receive constructive feedback as appropriate
Provide information for management reports, such as delegate
numbers, evaluations and benefits realised from attending training
Improvement Events:
Collate, analyse, monitor and present data using a
range of specialist 4Ward Improvement System tools and techniques.
Build and maintain positive working relationships with
colleagues at all levels of the organisation.
This will be particularly important as the role involves a significant amount
of observation work within clinical and non-clinical areas
In conjunction with the Senior Improvement Specialists,
plan and prepare improvement events and activities
Participate in improvement events, which may include
presenting, facilitating and capturing information during the events
Support and coach front line staff with implementation
of changes in practice, which may involve conflicting views between senior
professionals and other stakeholders
Support a range of value stream improvement activities,
which will involve working directly with stakeholders who are leading and
implementing large scale, complex change
Undertake a range of improvement activities independently,
which may involve leading small scale improvement projects as delegated by the Senior
Improvement Specialists
Co-ordinate the set-up and administration of a range of
improvement events and activities
Liaise with representatives from the Patients and Public
Forum (PPF) regarding participation in and attendance at improvement events
Promote the use of the 4Ward Improvement system using a
range of communication channels, helping to embed a culture of continuous
improvement
Develop and maintain documentation to track value
stream improvement activity, Key Performance Indicators and benefits realised
from improvement interventions
Job description
Job responsibilities
Key Duties:
Training:
Develop specialist knowledge in all aspects of the
4Ward Improvement System
Deliver entry level 4Ward Improvement System training to
a range of stakeholders using a range of delivery methods, including classroom,
lecture theatre and virtual
Adapt and update training materials to ensure they are
relevant to the audience
Influence, coach and support colleagues to implement
the learning from the training courses and coach them to overcome any obstacles
or barriers.
Support and facilitate front line staff to successfully
complete the workplace improvements
Assess improvement work against agreed learning criteria,
ensuring training delegates receive constructive feedback as appropriate
Provide information for management reports, such as delegate
numbers, evaluations and benefits realised from attending training
Improvement Events:
Collate, analyse, monitor and present data using a
range of specialist 4Ward Improvement System tools and techniques.
Build and maintain positive working relationships with
colleagues at all levels of the organisation.
This will be particularly important as the role involves a significant amount
of observation work within clinical and non-clinical areas
In conjunction with the Senior Improvement Specialists,
plan and prepare improvement events and activities
Participate in improvement events, which may include
presenting, facilitating and capturing information during the events
Support and coach front line staff with implementation
of changes in practice, which may involve conflicting views between senior
professionals and other stakeholders
Support a range of value stream improvement activities,
which will involve working directly with stakeholders who are leading and
implementing large scale, complex change
Undertake a range of improvement activities independently,
which may involve leading small scale improvement projects as delegated by the Senior
Improvement Specialists
Co-ordinate the set-up and administration of a range of
improvement events and activities
Liaise with representatives from the Patients and Public
Forum (PPF) regarding participation in and attendance at improvement events
Promote the use of the 4Ward Improvement system using a
range of communication channels, helping to embed a culture of continuous
improvement
Develop and maintain documentation to track value
stream improvement activity, Key Performance Indicators and benefits realised
from improvement interventions
Person Specification
Qualifications
Essential
- Maths and English GCSE or equivalent
- ICT Microsoft packages Level 3 or equivalent experience
- Evidence of continuing professional development relevant to the role
Desirable
- 4Ward Improvement System training
- Coaching qualification
- (ILM Level 3 or equivalent)
Experience
Essential
- Facilitating meetings
- Presenting / speaking to a range of stakeholders
- Developing training/ operational process documentation
- Supporting others to learn and develop new skills
- Workplace coaching (formal or informal)
- Initiating and making sustained improvements in the workplace
- Collating, analysing and presenting complex data in a non-complex way
- Managing and prioritising own workload with competing deadlines
- Participating in and supporting workplace improvement projects
Desirable
- Delivering training virtually / classroom
- Leading improvement projects
- Chairing meetings
- Presenting data using formal management reports
- Process mapping
- Workplace observations
- Workplace coaching
- Using recognised improvement tools
Skills and Knowledge
Essential
- Articulate, excellent communicator
- Excellent attention to detail
- Excellent observation skills
- Data capture and analysis skills
- Aptitude for teaching and developing others
- Ability to use own initiative and work independently with minimal supervision
- Excellent Listening skills
- Ability to learn specialist skills and knowledge
- Highly organised
- Numeracy skills
- High level of knowledge and skill using Microsoft Office 10 applications, specifically in Word, Outlook, PowerPoint and Excel
- A working knowledge of data protection and data quality issues and an understanding of the Freedom of Information Act, Information Governance and the common law of confidentiality
Desirable
- Coaching and mentoring skills
- An understanding of business change and benefits realisation
Person Specification
Qualifications
Essential
- Maths and English GCSE or equivalent
- ICT Microsoft packages Level 3 or equivalent experience
- Evidence of continuing professional development relevant to the role
Desirable
- 4Ward Improvement System training
- Coaching qualification
- (ILM Level 3 or equivalent)
Experience
Essential
- Facilitating meetings
- Presenting / speaking to a range of stakeholders
- Developing training/ operational process documentation
- Supporting others to learn and develop new skills
- Workplace coaching (formal or informal)
- Initiating and making sustained improvements in the workplace
- Collating, analysing and presenting complex data in a non-complex way
- Managing and prioritising own workload with competing deadlines
- Participating in and supporting workplace improvement projects
Desirable
- Delivering training virtually / classroom
- Leading improvement projects
- Chairing meetings
- Presenting data using formal management reports
- Process mapping
- Workplace observations
- Workplace coaching
- Using recognised improvement tools
Skills and Knowledge
Essential
- Articulate, excellent communicator
- Excellent attention to detail
- Excellent observation skills
- Data capture and analysis skills
- Aptitude for teaching and developing others
- Ability to use own initiative and work independently with minimal supervision
- Excellent Listening skills
- Ability to learn specialist skills and knowledge
- Highly organised
- Numeracy skills
- High level of knowledge and skill using Microsoft Office 10 applications, specifically in Word, Outlook, PowerPoint and Excel
- A working knowledge of data protection and data quality issues and an understanding of the Freedom of Information Act, Information Governance and the common law of confidentiality
Desirable
- Coaching and mentoring skills
- An understanding of business change and benefits realisation
