Receptionist / Administration Assistant

Job summary

An exciting opportunity has arisen to recruit an Administration Assistant based on reception at Mountnessing Court, one day a week, Wednesday 9 am to 5 pm.

We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail.

The role is based on reception dealing with all patients, visitors and staff who attend Mountnessing Court in respect of EPUT. There is also a ward at Mountnessing Court which is managed by NELFT and they have their own admin based on site. You will be responsible for all reception duties and ensuring administrative tasks are completed accurately and in a timely, efficient manner. You will also provide support to our clinical colleagues with administrative tasks. We will offer you support, supervision, training and the opportunity for personal development.

You will need to be computer literate with experience of Microsoft Word, Excel and Outlook. You will be given full training on the various systems that we use.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will involve face to face contact and telephone calls with our patients and due to the nature of the services we carry out administrative support for, these can sometimes be distressing.

Main duties of the job

• You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff in a polite and efficient manner, receive and deal with telephone enquiries and respond appropriately to callers, including high risk and vulnerable patients and carers.
• You will also need to maintain strict confidentiality at all times.
• You will need to record accurate messages and follow them up in accordance with department guidelines.
• You will deal face to face with patients and families seeking further help/information and need to be aware of the needs of the patients.
• You will exchange confidential and/or sensitive information, where appropriate, between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that reassuring and empathetic skills are required at all times.
• You will provide administrative support to the clinical teams which will also include dealing with petty cash, ordering supplies and stationery.

About us

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.