Job summary
The purpose of this role is to support the delivery of the Trust's Patient Safety Incident Response Plan by undertaking and contributing to high quality patient safety incident reviews and investigations in order to identify and embed learning from patient safety incidents across the organisation.
The post holder will work autonomously as a patient safety lead and in conjunction with subject experts and operational colleagues, escalating any identified risks and immediate safety actions to the Head of Patient Safety Incident Management.
The post holder will be responsible for the day to day management of patient safety incident reviews, ensuring that these are undertaken in line with a systems learning approach and that patients and their carers/families, Trust staff and where appropriate, third parties are fully involved in the review process.
Main duties of the job
Be responsible for the day to day management of patient safety incident reviews, ensuring that these are undertaken in line with a systems learning approach and that patients and their carers/families, Trust staff and where appropriate, third parties are fully involved in the review process.
Working with a range of internal and external stakeholders to review, analyse and use judgement through the collation of evidence and findings using the agreed methods within the Trust's PSIRP. The outcome will be the identification of systems learning from a patient safety incident that will then guide sustainable risk reduction and service improvement, ensuring that a Just and Learning Culture and human factors principles are maintained.
Analysing and interpreting complex and sensitive clinical and safety situations, work collaboratively with a variety of staff groups and members of the public, utilising highly advanced communication and coaching skills and arrive at well thought out decisions.
About us
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Job description
Job responsibilities
- Undertake patient safety incident reviews using a variety of different methods, including After Action Reviews (AAR), SWARM Huddle, Multidisciplinary Team Review (MDTR) and Patient safety Incident Investigation (PSII).
- Work with the Patient Safety Incident Management Team and PSIRF Oversight Group (PSOG) to identify learning and changes in practice that need to occur to prevent or reduce the likelihood of reoccurrence of similar incidents or improve the overall safety and quality of care provided.
- The post holder will produce excellent reports that identify learning from incidents and how learning will be embedded.
- Apply the principles and practice of a just and learning culture across a diverse range of clinical services and recognise when specialist expert opinion is required.
- The post holder will feedback the learning identified through their reviews to PSI Clinical Review Group to progress learning outcomes.
- Establish links to all operational services to ensure that each service engages with patient safety incident reviews.
- To act as a role model and expert advisor for other staff involved in the reviews, ensuring that all reviews are carried out to the highest possible standards.
- Contribute to the development and improvement of a systems learning approach and cultural changes associated with the introduction of the patient safety incident response framework and lead on allocated improvement and innovation projects.
- Work with the Head of Patient Safety Incident Management in maintaining efficient systems and processes to ensure good governance and enable the effective and accurate collection, collation and reporting of routine data and information, producing statistics and reports when required.
- Draw up clear guidelines for patient safety incident learning response leads, highlighting expectations in terms of formulating communication plans with families, collaborating with Family Liaison Officers, recording information and attending meetings as part of the patient safety incident response process.
- To develop and deliver patient safety review training sessions to ensure high quality and consistency in skill sets of staff undertaking this role.
- Work closely with the Family Liaison Officers to ensure patients/families/carers are fully involved in the patient safety response process.
- Present information, unwelcome and sometimes distressing information to a range of internal and external stakeholders including patient, service users and their families, victims and their families, senior clinicians and front line professionals.
- Attend Coroners courts when required as a representative of the Trust
- Attend PSIRF Oversight Group Review panels to present a learning response review report or as part of own development as required.
- Critically evaluate and analyse information, diverse and sometimes contradictory evidence from a wide range of sources.
- The post holder will have responsibility for a named care unit and work collaboratively with the senior leadership team providing guidance, support and advice as needed. They will meet with the care unit leadership at least once a month to review all incident cases related to the care unit and provide a summary report of activities to guide discussion at the meeting.
- To have responsibility for supervising the patient safety incident team administrator or business support administrator
- Responsible for horizon scanning and developing external networks in order to stay updated
- To support the Deputy Head of Patient Safety Incident Team in writing the terms of reference and key questions for a review when required
Job description
Job responsibilities
- Undertake patient safety incident reviews using a variety of different methods, including After Action Reviews (AAR), SWARM Huddle, Multidisciplinary Team Review (MDTR) and Patient safety Incident Investigation (PSII).
- Work with the Patient Safety Incident Management Team and PSIRF Oversight Group (PSOG) to identify learning and changes in practice that need to occur to prevent or reduce the likelihood of reoccurrence of similar incidents or improve the overall safety and quality of care provided.
- The post holder will produce excellent reports that identify learning from incidents and how learning will be embedded.
- Apply the principles and practice of a just and learning culture across a diverse range of clinical services and recognise when specialist expert opinion is required.
- The post holder will feedback the learning identified through their reviews to PSI Clinical Review Group to progress learning outcomes.
- Establish links to all operational services to ensure that each service engages with patient safety incident reviews.
- To act as a role model and expert advisor for other staff involved in the reviews, ensuring that all reviews are carried out to the highest possible standards.
- Contribute to the development and improvement of a systems learning approach and cultural changes associated with the introduction of the patient safety incident response framework and lead on allocated improvement and innovation projects.
- Work with the Head of Patient Safety Incident Management in maintaining efficient systems and processes to ensure good governance and enable the effective and accurate collection, collation and reporting of routine data and information, producing statistics and reports when required.
- Draw up clear guidelines for patient safety incident learning response leads, highlighting expectations in terms of formulating communication plans with families, collaborating with Family Liaison Officers, recording information and attending meetings as part of the patient safety incident response process.
- To develop and deliver patient safety review training sessions to ensure high quality and consistency in skill sets of staff undertaking this role.
- Work closely with the Family Liaison Officers to ensure patients/families/carers are fully involved in the patient safety response process.
- Present information, unwelcome and sometimes distressing information to a range of internal and external stakeholders including patient, service users and their families, victims and their families, senior clinicians and front line professionals.
- Attend Coroners courts when required as a representative of the Trust
- Attend PSIRF Oversight Group Review panels to present a learning response review report or as part of own development as required.
- Critically evaluate and analyse information, diverse and sometimes contradictory evidence from a wide range of sources.
- The post holder will have responsibility for a named care unit and work collaboratively with the senior leadership team providing guidance, support and advice as needed. They will meet with the care unit leadership at least once a month to review all incident cases related to the care unit and provide a summary report of activities to guide discussion at the meeting.
- To have responsibility for supervising the patient safety incident team administrator or business support administrator
- Responsible for horizon scanning and developing external networks in order to stay updated
- To support the Deputy Head of Patient Safety Incident Team in writing the terms of reference and key questions for a review when required
Person Specification
Education and Qualifications
Essential
- Clinical qualification
- Evidence of post registration studying and continuing professional development
Desirable
- Educated to degree level in a health related subject
Knowledge
Essential
- Knowledge and understanding of the NHS Patient Safety Incident Response Framework.
- Knowledge and understanding of Duty of Candour and Being Open.
- Knowledge of incident reporting systems.
- Knowledge of confidentiality and GDP regulations.
- Able to investigate and analyse incidents
- Able to provide and receive complex, sensitive or contentious information.
- Excellent communication skills - written, verbal and presentational.
- Empathy, ability to deal with distressed and highly sensitive patients/relatives relationships.
- Excellent organisational skills demonstrating the ability to prioritise and manage a number of conflicting requirements and complex issues in a professional manner.
- Excellent report writing.
- Ability to challenge conflicting views at any level within the organisation.
- Ability to understand and analyse complex data.
Desirable
- Use of human factors methodologies.
- Knowledge of systems based learning.
Skills / Experience
Essential
- Literate in IT/Computer Skills.
- Good oral and written communication skills based on fluency on the English language.
Personal qualities
Essential
- Shares the Trust's Beliefs and models this in their attitude and behaviour
- Ensures that the organisational values of open, compassionate and empowering are demonstrated by self and others every day and that any matters of concern are addressed in a timely way, either directly; or raised with the relevant Line Manager; or through the relevant processes within the Trust as appropriate.
- Resilience and coping mechanism for delivery with high turnaround of work activities
Additional qualities
Essential
- Fitness Analysis as appropriate
- Current driving licence
- Ability to travel across sites and across Trust boundaries to attend meetings, etc.
Person Specification
Education and Qualifications
Essential
- Clinical qualification
- Evidence of post registration studying and continuing professional development
Desirable
- Educated to degree level in a health related subject
Knowledge
Essential
- Knowledge and understanding of the NHS Patient Safety Incident Response Framework.
- Knowledge and understanding of Duty of Candour and Being Open.
- Knowledge of incident reporting systems.
- Knowledge of confidentiality and GDP regulations.
- Able to investigate and analyse incidents
- Able to provide and receive complex, sensitive or contentious information.
- Excellent communication skills - written, verbal and presentational.
- Empathy, ability to deal with distressed and highly sensitive patients/relatives relationships.
- Excellent organisational skills demonstrating the ability to prioritise and manage a number of conflicting requirements and complex issues in a professional manner.
- Excellent report writing.
- Ability to challenge conflicting views at any level within the organisation.
- Ability to understand and analyse complex data.
Desirable
- Use of human factors methodologies.
- Knowledge of systems based learning.
Skills / Experience
Essential
- Literate in IT/Computer Skills.
- Good oral and written communication skills based on fluency on the English language.
Personal qualities
Essential
- Shares the Trust's Beliefs and models this in their attitude and behaviour
- Ensures that the organisational values of open, compassionate and empowering are demonstrated by self and others every day and that any matters of concern are addressed in a timely way, either directly; or raised with the relevant Line Manager; or through the relevant processes within the Trust as appropriate.
- Resilience and coping mechanism for delivery with high turnaround of work activities
Additional qualities
Essential
- Fitness Analysis as appropriate
- Current driving licence
- Ability to travel across sites and across Trust boundaries to attend meetings, etc.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
