Job summary
A skilled Network Technician to join a dynamic team. The successful candidate will contribute to the operation of our Cisco Network infrastructure and configure Layer 2 LAN Switching, analyse Identity Services Engine (ISE), Wireless LAN Controller 9800, SolarWinds, and DNA Centre. The role will manage escalated tickets in an ISTM tool aligned by your Line Manager; to provide remote assistance to Staff and Users on network connectivity issues; attend Sites to maintain Network hardware in communications rooms; patch Ethernet cables; install UPSs and assist Third Parties. Additionally, the Network Technician will contribute to team tasks, discussions, and Trust-wide projects.
Main duties of the job
Roles and Responsibilities:1. Technical Competency:Proficiency in managing Cisco network infrastructure.Experience in configuring and maintaining Layer 2 LAN connectivity.Knowledge of Identity Services Engine (ISE) for network access control.Familiarity with Wireless LAN Controller 9800 for wireless network management.Ability to utilize SolarWinds for network monitoring and troubleshooting.Competency in utilizing DNA Centre for network management and automation.
2. Ticket Management:Manage escalated tickets in an Incident, Service, Transition, and Escalation Management (ISTM) tool aligned with your Line Manager's guidance.
3. User Support:Attend site to assist Staff, Users and Third Parties on Network troubleshooting.Provide remote assistance to Staff and users to resolve network connectivity issues efficiently.
4. Infrastructure Maintenance:Attend communications rooms to maintain network hardware, including Interruptible Power Supplies (UPS).Perform patching of Ethernet cables as required to ensure Network Connectivity.
5. Third-Party Collaboration:Assist third-party vendors and partners as needed to support network-related activities.
6. Team Collaboration:Contribute to team tasks, discussions, and Trust-wide projects to enhance network operations and efficiency
About us
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Job description
Job responsibilities
KEY RESPONSIBILITIESTo maintain and project a professional image on behalf of the Trust being courteous at all times.Ensure that service requests are responded to inline with the agreed SLA (Service Level Agreements) and escalation parameters.Maintain manufacturer accredited levels of competence in the technical areas for which you are providing primary support. These will be identified to you by the Head of Service Delivery.To update all incidents assigned to you by the ITT Service Desk in order to provide good data for Incident and Problem ManagementTo maintain relationships with interfacing business functions and other IT functionsTo achieve maximum personal KPIsTo assist the team in achieving the targets set.To take responsibility for identifying the operational requirements for efficient and cost-effective network services, having particular regard for the need to ensure that the reliability and resilience of such services is consistent with the clinical and business continuity requirements of the Trust and their providers.To plan specific network infrastructure installations, maintenance and upgrades which may impact across Essex Partnership University NHS Foundation Trust following the Change Management Procedure. For example to ensure that network infrastructure is in place for the delivery of new IT systems, which will require planning and co-ordination.To develop, test and improve the performance of the IT Service Continuity, disaster recovery systems and processes and ensure adherence to the processes developed.To investigate new technologies and advise ITT Strategy and Projects on how the Trusts Network security can be improved.To manage the provision of appropriate intrusion detection and prevention systems to identify and prevent ongoing and developing threats to the availability and performance of the Network Infrastructure.To develop and enforce the Trusts Network Security Policy.To define best practices and protocol in network system development and design.To be aware of, and to adhere to, all Trust policies and procedures.To ensure the provision of hardware / software to identify performance issues and improve the design and configuration of the Network infrastructure, and to manage the resolution of any network issuesTo ensure all Network infrastructure is maintained to an appropriate level to ensure the development, availability and security of the Network infrastructure.To manage the provision of network services within the Trust, in particular:to consult with, and advise where appropriate, the Senior Technical Specialist Manager on the design of any significant extension to, or modification of, the Trust's LAN;to collaborate with the Deputy Head of ITT Strategy and Projects, and external contractors as and when appropriate, in reviewing the networks design by implementing new networking technologies to ensure that LAN is fit for the business needs;to carrying out of site-surveys (where appropriate) as an essential pre-requisite to any major extensions to, or modifications of, the Trust's LAN;liaising with external contractors on the implementation (as to timescales, to budget and specification) of all extensions to, or modifications of, the Trust's LAN;the maintenance (including preventative maintenance where appropriate), repair and upgrading of all LAN equipment;To plan, develop, implement, document and review procedures and processes to improve third level technical functionality. and store in an easily accessible central repository.To keep the IT hardware asset register up to date with all network devices.To contribute to I.T projects as and when appropriate.To carry out periodical audits of Trusts infrastructure.To maintain an up to date awareness of applications in use within the Trust.To contribute, to the Technical Team's "out-of-hours" support programme.To maintain an up-to-date awareness of IT technologies and developments. This may involve attending seminars, training events and reading relevant journals and technical documentation.Ensure compliance with Health & Safety obligations within own spheres of responsibility.Ensure compliance with, and enforce the Information Governance legislation (e.g. Data Protection Act 1998 and the Computer Misuse Act 1998) at all times.Provide senior technical support for the trusts clinical systems as a 3rd line escalation point.
EXPERIENCE:Have an extensive knowledge in all Cisco Networking technologies including Switching, Wireless LAN, Voice and Network Monitoring solutions.
SKILLS AND QUALITIES:Customer facing; empathise with users, good interpersonal skills, display active listening skills, polite telephone manner, courteousBusiness awareness; display a working understanding of the trust and an appreciation of the business applicationsLogistical; articulate and methodical, analytical, numerate and literate, work well under pressure, good time manager, good team worker, ability to multi-taskPersonal attributes; punctual, tenacious, persevering, use initiativeAbility to concentrate for extensive periods of time to ensure detail and accuracy of incidents and service request.
TECHNICAL SKILLS:ITIL awareness/training.Cisco Network switchingCisco Unified Communications ManagerCisco UnityCisco IP UCCXCisco WirelessSecurity and Management (Cisco Anyconnect, RSA Security, DNAC)Significant experience of remote administration.Solarwinds experience
Qualifications and Skills:Bachelor's degree in Information Technology, Computer Science, or related field preferred.Cisco certifications (e.g., CCNA, CCNP) highly desirable.Proven experience in network administration and support.Strong troubleshooting skills and attention to detail.Excellent communication and interpersonal skills.Ability to work effectively in a team environment and independently.Proactive attitude towards learning new technologies and methodologies.
Job description
Job responsibilities
KEY RESPONSIBILITIESTo maintain and project a professional image on behalf of the Trust being courteous at all times.Ensure that service requests are responded to inline with the agreed SLA (Service Level Agreements) and escalation parameters.Maintain manufacturer accredited levels of competence in the technical areas for which you are providing primary support. These will be identified to you by the Head of Service Delivery.To update all incidents assigned to you by the ITT Service Desk in order to provide good data for Incident and Problem ManagementTo maintain relationships with interfacing business functions and other IT functionsTo achieve maximum personal KPIsTo assist the team in achieving the targets set.To take responsibility for identifying the operational requirements for efficient and cost-effective network services, having particular regard for the need to ensure that the reliability and resilience of such services is consistent with the clinical and business continuity requirements of the Trust and their providers.To plan specific network infrastructure installations, maintenance and upgrades which may impact across Essex Partnership University NHS Foundation Trust following the Change Management Procedure. For example to ensure that network infrastructure is in place for the delivery of new IT systems, which will require planning and co-ordination.To develop, test and improve the performance of the IT Service Continuity, disaster recovery systems and processes and ensure adherence to the processes developed.To investigate new technologies and advise ITT Strategy and Projects on how the Trusts Network security can be improved.To manage the provision of appropriate intrusion detection and prevention systems to identify and prevent ongoing and developing threats to the availability and performance of the Network Infrastructure.To develop and enforce the Trusts Network Security Policy.To define best practices and protocol in network system development and design.To be aware of, and to adhere to, all Trust policies and procedures.To ensure the provision of hardware / software to identify performance issues and improve the design and configuration of the Network infrastructure, and to manage the resolution of any network issuesTo ensure all Network infrastructure is maintained to an appropriate level to ensure the development, availability and security of the Network infrastructure.To manage the provision of network services within the Trust, in particular:to consult with, and advise where appropriate, the Senior Technical Specialist Manager on the design of any significant extension to, or modification of, the Trust's LAN;to collaborate with the Deputy Head of ITT Strategy and Projects, and external contractors as and when appropriate, in reviewing the networks design by implementing new networking technologies to ensure that LAN is fit for the business needs;to carrying out of site-surveys (where appropriate) as an essential pre-requisite to any major extensions to, or modifications of, the Trust's LAN;liaising with external contractors on the implementation (as to timescales, to budget and specification) of all extensions to, or modifications of, the Trust's LAN;the maintenance (including preventative maintenance where appropriate), repair and upgrading of all LAN equipment;To plan, develop, implement, document and review procedures and processes to improve third level technical functionality. and store in an easily accessible central repository.To keep the IT hardware asset register up to date with all network devices.To contribute to I.T projects as and when appropriate.To carry out periodical audits of Trusts infrastructure.To maintain an up to date awareness of applications in use within the Trust.To contribute, to the Technical Team's "out-of-hours" support programme.To maintain an up-to-date awareness of IT technologies and developments. This may involve attending seminars, training events and reading relevant journals and technical documentation.Ensure compliance with Health & Safety obligations within own spheres of responsibility.Ensure compliance with, and enforce the Information Governance legislation (e.g. Data Protection Act 1998 and the Computer Misuse Act 1998) at all times.Provide senior technical support for the trusts clinical systems as a 3rd line escalation point.
EXPERIENCE:Have an extensive knowledge in all Cisco Networking technologies including Switching, Wireless LAN, Voice and Network Monitoring solutions.
SKILLS AND QUALITIES:Customer facing; empathise with users, good interpersonal skills, display active listening skills, polite telephone manner, courteousBusiness awareness; display a working understanding of the trust and an appreciation of the business applicationsLogistical; articulate and methodical, analytical, numerate and literate, work well under pressure, good time manager, good team worker, ability to multi-taskPersonal attributes; punctual, tenacious, persevering, use initiativeAbility to concentrate for extensive periods of time to ensure detail and accuracy of incidents and service request.
TECHNICAL SKILLS:ITIL awareness/training.Cisco Network switchingCisco Unified Communications ManagerCisco UnityCisco IP UCCXCisco WirelessSecurity and Management (Cisco Anyconnect, RSA Security, DNAC)Significant experience of remote administration.Solarwinds experience
Qualifications and Skills:Bachelor's degree in Information Technology, Computer Science, or related field preferred.Cisco certifications (e.g., CCNA, CCNP) highly desirable.Proven experience in network administration and support.Strong troubleshooting skills and attention to detail.Excellent communication and interpersonal skills.Ability to work effectively in a team environment and independently.Proactive attitude towards learning new technologies and methodologies.
Person Specification
Cisco Networking Experience
Essential
- 3-4 years
- Training and Employment experience
Desirable
- CCNA Certification or Proven Training
- Produce Documentation
Network Configurations
Essential
- Communicate Command Line Switch commands.
- Training and Employment experience
Desirable
- Demonstrate Command Line Switch commands.
- Produce Documentation
Person Specification
Cisco Networking Experience
Essential
- 3-4 years
- Training and Employment experience
Desirable
- CCNA Certification or Proven Training
- Produce Documentation
Network Configurations
Essential
- Communicate Command Line Switch commands.
- Training and Employment experience
Desirable
- Demonstrate Command Line Switch commands.
- Produce Documentation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
