Job summary
This exciting senior management post has been developed to have oversight of the West Essex Care Coordination Centre (CCC). The post holder will have overall responsibility for the day to day operational management of the CCC supporting the delivery of a high quality responsive service to ensure that patients receive the right care, in the right place at the right time and that care is coordinated in partnership with other health and care providers across the system.
Main duties of the job
To provide vision and professional leadership to the integrated CCC team facilitating professional development and promoting workforce wellbeing in line with Trust policies and procedures. To deliver integrated care in partnership with colleagues across acute Trusts, social care and Mental Health to improve user choice and experience. To be responsible for enabling the efficient and effective provision of high quality community based integrated care to appropriately referred patients. To assist the senior operations Manager in the strategic planning, development and delivery of services across the service area to include risk stratification and population health management.
About us
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank
Job description
Job responsibilities
COMMUNICATION AND RELATIONSHIPS:
- To ensure that there is a robust communication strategy across the CCC that links with the West Essex Care Unit and Trust
- To represent the Trust on groups with direction from the Senior Operations Manager with a range of internal and external stakeholders and agencies
- To utilise a range of communication skills including negotiation, listening skills and preparing and delivery of formal presentations to a wide range of stakeholders
- To communicate a range of complex, sensitive and contentious information in a range of formats including one-to-one meetings, formal and informal meetings, large groups, written formats (reports, letters), and electronic communication (e.g. email, databases and reports)
- To liaise with all members of the integrated neighbourhood teams, working collaboratively to ensure support to meet the persons and or carer needs are coordinated, and timely to ensure a positive experience. met in a timely and coordinated service, resulting in the timely
MANAGERIAL
- To provide operational management support to the clinical integrated CCC team and work in partnership with the Administration Manager for the CCC.
- To provide leadership to the team including supporting the team through change, motivating the team, role modelling team working and collaboration with a solution focussed approach, encouraging ideas from all team members both professional and administrative; supporting learning and development in order to establish a culture of continuous improvement across the CCC-
- To provide leadership support to the CCC team and actively participate in projects and programmes of work that are agreed as part of the CCC operating model
- To supervise and carry out appraisals with senior staff within the CCC integrated team to identify their learning and development needs and link their objectives to the needs of those of the service, and the West Essex Care Unit strategic plan To ensure that all staff within the team have appraisals on an annual basis
- To be responsible for ensuring staffs attendance at mandatory training sessions as specified by trust policy,
- To ensure that staff are competent to carry out their role and meet specified professional standards. Identify when additional training is required and resources to support it
- To be responsible for Health & Safety within the team, ensuring staff attend mandatory training and implement in the workplace as and when required
- To ensure that the team follows and implements clinical policies and service development changes relating to the provision of high standards of clinical practice
Job description
Job responsibilities
COMMUNICATION AND RELATIONSHIPS:
- To ensure that there is a robust communication strategy across the CCC that links with the West Essex Care Unit and Trust
- To represent the Trust on groups with direction from the Senior Operations Manager with a range of internal and external stakeholders and agencies
- To utilise a range of communication skills including negotiation, listening skills and preparing and delivery of formal presentations to a wide range of stakeholders
- To communicate a range of complex, sensitive and contentious information in a range of formats including one-to-one meetings, formal and informal meetings, large groups, written formats (reports, letters), and electronic communication (e.g. email, databases and reports)
- To liaise with all members of the integrated neighbourhood teams, working collaboratively to ensure support to meet the persons and or carer needs are coordinated, and timely to ensure a positive experience. met in a timely and coordinated service, resulting in the timely
MANAGERIAL
- To provide operational management support to the clinical integrated CCC team and work in partnership with the Administration Manager for the CCC.
- To provide leadership to the team including supporting the team through change, motivating the team, role modelling team working and collaboration with a solution focussed approach, encouraging ideas from all team members both professional and administrative; supporting learning and development in order to establish a culture of continuous improvement across the CCC-
- To provide leadership support to the CCC team and actively participate in projects and programmes of work that are agreed as part of the CCC operating model
- To supervise and carry out appraisals with senior staff within the CCC integrated team to identify their learning and development needs and link their objectives to the needs of those of the service, and the West Essex Care Unit strategic plan To ensure that all staff within the team have appraisals on an annual basis
- To be responsible for ensuring staffs attendance at mandatory training sessions as specified by trust policy,
- To ensure that staff are competent to carry out their role and meet specified professional standards. Identify when additional training is required and resources to support it
- To be responsible for Health & Safety within the team, ensuring staff attend mandatory training and implement in the workplace as and when required
- To ensure that the team follows and implements clinical policies and service development changes relating to the provision of high standards of clinical practice
Person Specification
Education/Qualifications
Essential
- Health or Social Care qualification eg RGN, AHP
- Registered with a clinical registration body
- Management qualification or post-graduate diploma in a relevant field, or willingness to undertake
- Educated to degree level or relevant equivalent experience
Knowledge
Essential
- Significant experience of managing a large multi-disciplinary team of health and ideally social care staff
- Possess extensive working knowledge of primary and community services work.
- Understanding of how to lead on the development of operational policies/procedures.
- Able to work effectively and with credibility with clinicians.
- Management of change
Desirable
- Modernisation techniques eg pathway mapping, measurement of capacity and de
- Ability to work collaboratively with outside agencies and develop strategic direction for staff outside direct management control
Skills/Experience
Essential
- Ability to develop and maintain positive working relationships with staff and the wider professional groups or individuals.
- Well-developed oral and written communication skills including the ability to write clear protocols, policies and procedural guidelines.
- Ability to lead, manage and motivate staff.
- Experience of working with multiple agencies or service providers on a wide range of patient care issues.
- Able to analyse and evaluate information to make informed decisions
Personal Qualities
Essential
- Working under pressure and being able to prioritise workload demands to meet a variety of deadlines with frequent interruptions
- Able to deal with a range of staff issues and patient complaints
Additional Qualities
Essential
- To have proven capability in the use of IT systems, especially in Microsoft Office Suite.
- Able to think "outside the box"
- Able to deal with ambiguity and work within a complex changing environment
Person Specification
Education/Qualifications
Essential
- Health or Social Care qualification eg RGN, AHP
- Registered with a clinical registration body
- Management qualification or post-graduate diploma in a relevant field, or willingness to undertake
- Educated to degree level or relevant equivalent experience
Knowledge
Essential
- Significant experience of managing a large multi-disciplinary team of health and ideally social care staff
- Possess extensive working knowledge of primary and community services work.
- Understanding of how to lead on the development of operational policies/procedures.
- Able to work effectively and with credibility with clinicians.
- Management of change
Desirable
- Modernisation techniques eg pathway mapping, measurement of capacity and de
- Ability to work collaboratively with outside agencies and develop strategic direction for staff outside direct management control
Skills/Experience
Essential
- Ability to develop and maintain positive working relationships with staff and the wider professional groups or individuals.
- Well-developed oral and written communication skills including the ability to write clear protocols, policies and procedural guidelines.
- Ability to lead, manage and motivate staff.
- Experience of working with multiple agencies or service providers on a wide range of patient care issues.
- Able to analyse and evaluate information to make informed decisions
Personal Qualities
Essential
- Working under pressure and being able to prioritise workload demands to meet a variety of deadlines with frequent interruptions
- Able to deal with a range of staff issues and patient complaints
Additional Qualities
Essential
- To have proven capability in the use of IT systems, especially in Microsoft Office Suite.
- Able to think "outside the box"
- Able to deal with ambiguity and work within a complex changing environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
