Job summary
x2 full time post, 37.5 hours per week on a 7 day rota basis.
The post holder is responsible for ensuring an efficient and effective administrative / secretarial provision for the EPCT, and for supporting service delivery in partnership with other relevant Directorate and Trust services.
The post holder will work in a central administrative function to support clinical teams within the EPCT.They will participate on a rota to support the business requirements during the operational periods of the EPCT seven days a week.
Main duties of the job
To provide a comprehensive administrative service for all aspects of service delivery.To support the Clinical team in the in the smooth and efficient running of the day to day service.To respond to problem situations relating to technical, staffing, patient and carer issues and resolve these where they fall within the scope of the role and escalate to senior staff as appropriate.To lead on the maintenance of stock levels of materials and equipment and ensure these are maintained to the required levels.To participate on a rota, ensuring there is adequate administrative staff cover at all times, to support effective and responsive patient care.To be responsible for recording and inputting clinical data onto reporting systems and templates.Provide minute / note taking, ensuring that actions and agendas are circulated to attendees in a timely manner. Ensure that both clinical and non clinical staff have the resources required to carry out their roles, such as parking permits, digital equipment and clinical equipment. Support with arrangement of new starter inductions .Monitor and respond to Subject Access Requests within the required time frames. Work collaboratively with senior staff to support with conducting audits and patient feedback surveys.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
Provide a first point of contact for telephone calls and other communications to the EPCTEnsure queries and contacts are actioned or transferred to the appropriate designated person in a timely manner.Provide day to day support and coordination to meet the needs of the service, taking appropriate action and escalating issues as appropriate.Maintain records and filing systems in line with local processes.Maintain and keep up to date key documents, staff & contact lists, databases, leaflets and posters.Support senior managers in formulating service plans which reflect the needs of the service area.Organise and co-ordinate both clinical and business meetings, including arranging invitations, room bookings and setting up equipment.Collate and process agency timesheets and invoices.To take a lead role in the service area to raise purchase orders via the Trust oracle / procurement systems.
Job description
Job responsibilities
Provide a first point of contact for telephone calls and other communications to the EPCTEnsure queries and contacts are actioned or transferred to the appropriate designated person in a timely manner.Provide day to day support and coordination to meet the needs of the service, taking appropriate action and escalating issues as appropriate.Maintain records and filing systems in line with local processes.Maintain and keep up to date key documents, staff & contact lists, databases, leaflets and posters.Support senior managers in formulating service plans which reflect the needs of the service area.Organise and co-ordinate both clinical and business meetings, including arranging invitations, room bookings and setting up equipment.Collate and process agency timesheets and invoices.To take a lead role in the service area to raise purchase orders via the Trust oracle / procurement systems.
Person Specification
Education/ Qualification/ Training
Essential
- Good level of education GCSE or equivalent in English and Maths
- Evidence of Continual Professional Development
Desirable
Knowledge and Skills Experience
Essential
- Relevant administrative experience
- Evidence of Customer care skill
- Advanced skills in Microsoft Office
Desirable
- Experience of relevant NHS clinical and non clinical systems
Person Specification
Education/ Qualification/ Training
Essential
- Good level of education GCSE or equivalent in English and Maths
- Evidence of Continual Professional Development
Desirable
Knowledge and Skills Experience
Essential
- Relevant administrative experience
- Evidence of Customer care skill
- Advanced skills in Microsoft Office
Desirable
- Experience of relevant NHS clinical and non clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East London NHS Foundation Trust
Address
Tower Hamlets Community Health Service, Mile End Hospital
3rd Floor , Beaumont House
London
E1 4DG
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)
