East London NHS Foundation Trust

Support Worker/Health Care Assistant

Information:

This job is now closed

Job summary

JOB SUMMARY

There are eight Neighborhood Mental Health Teams linked to the primary care networks within City & Hackney working with residents with severe mental illness and complex emotional needs. The model aims to take a population health approach to mental illness and includes close collaboration with local partner agencies, including the contribution of community connectors to the team to support residents to connect with relevant local resources and services. The Neighborhood Teams provide personalized and collaborative interventions to adults in their localities with severe mental health problems and complex emotional needs.

The purpose of the job is to inspire, motivate and empower service users to achieve a better quality of life and well-being, and fulfill their personal ambitions for recovery.The post holder will put service users at the center of everything they do, and consistently deliver a high quality service that promotes and supports recovery. The post holder will provide, personal, practical and social support to residents and their carers using principles of recovery and also be aware that the impact of Social Determinants of health on the individual's mental well being.The post holder will model hope and recovery, and work in partnership with service users in one-to-one and group settings to support them on their own journeys towards recovery

Main duties of the job

  • Act as a Recovery Champion for the service, and act as a role model for service users.
  • Develop and maintain trusting, supportive and empowering relationships with service users, and their families and friends
  • Provide support to service users, facilitating both one-to-one and group sessions.
  • Provide practical assistance to service users.
  • Motivate service users to achieve aspirational and recovery-focused outcomes.
  • Empower service users to care for themselves and take control of their own recovery.
  • Share coping and self-help skills with service users.
  • Empower service users to strengthen or develop their social networks involving families and friends where appropriate.
  • Empower service users to access individuals (e.g. Peer support workers) and groups in their local recovery community (e.g. Recovery College. MIND, voluntary sector).
  • Participate in team meetings and meetings with other GPs and voluntary sector agencies.
  • Participate in supervision and appraisal.
  • Enhance the service user experience of the service.

    Contribute to the overall performance of the service to ensure that key performance indicators are achieved.

    Use Information and Communication Technology effectively and efficiently.

    Participate in audit and assist with data collection for research.

    Undertake Trust mandatory training and relevant training identified through supervision and appraisal.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Details

Date posted

02 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum Incl HCA

Contract

Permanent

Working pattern

Full-time

Reference number

363-CH6791024

Job locations

Vivienne Cohen House

2 Crozier Terrace

Hackney

E9 6AT


Job description

Job responsibilities

Follow Team/Trust Policies.

Work within Trust clinical governance framework.

Participate in the operational practices of the team for smooth day to day running of the service.

Communicate effectively with other team members and other professionals.

Work flexibly within an agreed number of hours to meet the demands of the service. This may include evening and week end work.

Work flexibly across Neighburhood teams operational sites as required and as appropriate.

Take responsibility to identify own training, educational and development needs.

Participate in training within the Team and to other professionals and agencies.

Represent the Neighborhood Teams and the Trust in a professional manner at all times.

Ensure effective communication is maintained with multidisciplinary members, service users and carers through verbal and written channels. Communicate factual information to clients and carers with empathy, tact and sensitivity.

Liaison with qualified staff and regular review of care planning.

To carry out duties under supervision from qualified staff and identified supervisor.

To complete carer assessments under supervision and support from qualified staff.

Provide and maintain a safe and therapeutic environment in conjunction with multi-disciplinary team members.

To establish and maintain a therapeutic relationship with clients and carers within appropriate and transparent boundaries.

To provide care with an attitude of hopefulness, flexibility and awareness of service users unique needs.

To use appropriate, tactful and sensitive communication skills with service users, their relatives and carers.

Job description

Job responsibilities

Follow Team/Trust Policies.

Work within Trust clinical governance framework.

Participate in the operational practices of the team for smooth day to day running of the service.

Communicate effectively with other team members and other professionals.

Work flexibly within an agreed number of hours to meet the demands of the service. This may include evening and week end work.

Work flexibly across Neighburhood teams operational sites as required and as appropriate.

Take responsibility to identify own training, educational and development needs.

Participate in training within the Team and to other professionals and agencies.

Represent the Neighborhood Teams and the Trust in a professional manner at all times.

Ensure effective communication is maintained with multidisciplinary members, service users and carers through verbal and written channels. Communicate factual information to clients and carers with empathy, tact and sensitivity.

Liaison with qualified staff and regular review of care planning.

To carry out duties under supervision from qualified staff and identified supervisor.

To complete carer assessments under supervision and support from qualified staff.

Provide and maintain a safe and therapeutic environment in conjunction with multi-disciplinary team members.

To establish and maintain a therapeutic relationship with clients and carers within appropriate and transparent boundaries.

To provide care with an attitude of hopefulness, flexibility and awareness of service users unique needs.

To use appropriate, tactful and sensitive communication skills with service users, their relatives and carers.

Person Specification

Education/ Qualification/ Training

Essential

  • Minimum 5 GCSEs A-C including English and Maths

Desirable

  • NVQ in care or equivalent level of training/qualification

Experience

Essential

  • Clinical experience of working with adults with mental health problems in either a health or social care setting

Desirable

  • Experience of working in a community setting
  • Experience of working in a Home Treatment team and with individuals in crisis.
  • Experience of working with families and carer
  • Experience of working in an inner city borough

Knowledge and Skills

Essential

  • Ability to form appropriate and respectful working relationships with a diverse range of people.
  • Ability to respond positively to people who are distressed or who behave in a challenging manner.
  • Ability to relate and listen to people with mental health problems and provide emotional support and care.
  • Ability to carry out a range of practical and manual tasks with regard to household maintenance, housing, benefit entitlement, etc
  • Ability to reflect on own working practice and its impact upon service users and other MDT staff.
  • Ability to manage time effectively and to prioritise workload.
  • Ability to work in a team and engage in discussions to solve interpersonal issues should these arise.
  • Ability to travel to and work within service users' homes using public transport or other transport.
  • Demonstrate an understanding of the importance of individual's background in caring for clients in a safe and sensitive manner.
  • Demonstrate a knowledge of the impact of mental health problems in adults.
  • Basic knowledge of the principles of early intervention in psychosis and 'at risk' mental state
  • Basic knowledge of the principles of recovery
  • Basic knowledge of psychosis and other mental health problems and how these impact on health and wellbeing.
  • Basic knowledge of systemic understandings of mental health difficulties.
  • Basic knowledge of the importance of ethnicity, culture and social circumstances in providing effective health care

Desirable

  • Basic knowledge of the range of services available to people with mental health problems specifically and to borough residents generally
Person Specification

Education/ Qualification/ Training

Essential

  • Minimum 5 GCSEs A-C including English and Maths

Desirable

  • NVQ in care or equivalent level of training/qualification

Experience

Essential

  • Clinical experience of working with adults with mental health problems in either a health or social care setting

Desirable

  • Experience of working in a community setting
  • Experience of working in a Home Treatment team and with individuals in crisis.
  • Experience of working with families and carer
  • Experience of working in an inner city borough

Knowledge and Skills

Essential

  • Ability to form appropriate and respectful working relationships with a diverse range of people.
  • Ability to respond positively to people who are distressed or who behave in a challenging manner.
  • Ability to relate and listen to people with mental health problems and provide emotional support and care.
  • Ability to carry out a range of practical and manual tasks with regard to household maintenance, housing, benefit entitlement, etc
  • Ability to reflect on own working practice and its impact upon service users and other MDT staff.
  • Ability to manage time effectively and to prioritise workload.
  • Ability to work in a team and engage in discussions to solve interpersonal issues should these arise.
  • Ability to travel to and work within service users' homes using public transport or other transport.
  • Demonstrate an understanding of the importance of individual's background in caring for clients in a safe and sensitive manner.
  • Demonstrate a knowledge of the impact of mental health problems in adults.
  • Basic knowledge of the principles of early intervention in psychosis and 'at risk' mental state
  • Basic knowledge of the principles of recovery
  • Basic knowledge of psychosis and other mental health problems and how these impact on health and wellbeing.
  • Basic knowledge of systemic understandings of mental health difficulties.
  • Basic knowledge of the importance of ethnicity, culture and social circumstances in providing effective health care

Desirable

  • Basic knowledge of the range of services available to people with mental health problems specifically and to borough residents generally

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East London NHS Foundation Trust

Address

Vivienne Cohen House

2 Crozier Terrace

Hackney

E9 6AT


Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East London NHS Foundation Trust

Address

Vivienne Cohen House

2 Crozier Terrace

Hackney

E9 6AT


Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Lead

Daniel Mulenga

dmulenga@nhs.net

07737009968

Details

Date posted

02 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum Incl HCA

Contract

Permanent

Working pattern

Full-time

Reference number

363-CH6791024

Job locations

Vivienne Cohen House

2 Crozier Terrace

Hackney

E9 6AT


Supporting documents

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