Job summary
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
We are looking for an enthusiastic and dynamic CQC Programme Officer to help support the delivery of the Trusts internal CQC preparedness Programme CQC@ELFT, support implementation of the Trusts new CQC preparedness strategy, and maintain positive relationships with CQC through timely information sharing.
Main duties of the job
The post holder will be responsible for delivering CQC priorities. They will be involved in day-to-day administrative management of the work such as managing enquiries from CQC and preparation for key meetings and inspections. The post holder will also lead on coordination and data analysis required as part of the CQC@ELFT work stream. The post holder will also need design communication materials and resources to support clinical teams understanding of CQC and regulatory requirements.
The successful candidate will contribute to committee reports where required and will be expected to deliver training on QA processes to clinical staff and service users.
The successful candidate will need experience of working in the NHS and an understanding of quality assurance and regulatory requirements. The post holder will have excellent communication, data management and IT skills, ability to work against regular deadlines by effectively managing own workload and priorities. They will demonstrate the ability to work both autonomously and collaboratively; but most importantly they will hold dear the values of the trust, and have a passion for quality and for improving patient and staff experience.
About us
The post holder will have an opportunity to undertake training to become a Quality Improvement Coach, and have direct involvement in quality improvement work in the Trust, as well as bringing those skills to bear in the quality assurance field.
The post offers an excellent opportunity to work within a forward thinking organisation that puts quality at the heart of what we do, further develop our quality system and enhance the quality of the services we provide for our service users, staff and other stakeholders.
Job description
Job responsibilities
If you want to find out more about the role please contact Ellie Parker, Head of Quality Assurance (Eleanor.parker9@nhs.net).
Job description
Job responsibilities
If you want to find out more about the role please contact Ellie Parker, Head of Quality Assurance (Eleanor.parker9@nhs.net).
Person Specification
Education
Essential
- oEducated to degree level or equivalent experience
Desirable
- oRecognised further qualification in relevant field
Experience
Essential
- experience of working in a health or similar organization
- oExperience of working in Quality Assurance
Desirable
- oExperience of managing change
- oExperience of working in a culturally diverse inner city area
Knowledge
Essential
- oKnowledge of compliance and regulation principles and the CQC regulatory framework
- oKnowledge of structures, concepts & processes of Quality Assurance
- oHigh level of expertise in word- processing, spreadsheets and databases (Excel).
- oNumerical and analytical skills, and ability to collate, analyse and triangulate information for presentation and report writing
- oExcellent Information Management Skills
- oGood verbal and written communication skills, including report writing and presentation skills
- oExperience of report writing
- oTraining and presentation skills
- oAbility to establish and maintain administrative systems and processes
- oAbility to produce articles and promotional materials to aid communication
- oSkills in project management and interactive presentations
- oWorking knowledge of Office 365/MS teams
- oAbility to work collaboratively and in teams.
Desirable
- oExperience of working in a fast paced, adaptable environment
- oAbility to lead, support and influence others
- oAbility to manage own time, workload and priorities
- oAble to work effectively across organisational boundaries
- oSkills in producing action plans
Other
Essential
- oAble to move around the organisation and other locations within the geographical area served by the Trust
- oAble to concentrate for long periods
- oAble to cope with demanding and unpredictable work pattern
- oAble to cope with emotional circumstances relating to personal histories of service users, carers, and staff
- oAble to use computer technology for sustained periods
Person Specification
Education
Essential
- oEducated to degree level or equivalent experience
Desirable
- oRecognised further qualification in relevant field
Experience
Essential
- experience of working in a health or similar organization
- oExperience of working in Quality Assurance
Desirable
- oExperience of managing change
- oExperience of working in a culturally diverse inner city area
Knowledge
Essential
- oKnowledge of compliance and regulation principles and the CQC regulatory framework
- oKnowledge of structures, concepts & processes of Quality Assurance
- oHigh level of expertise in word- processing, spreadsheets and databases (Excel).
- oNumerical and analytical skills, and ability to collate, analyse and triangulate information for presentation and report writing
- oExcellent Information Management Skills
- oGood verbal and written communication skills, including report writing and presentation skills
- oExperience of report writing
- oTraining and presentation skills
- oAbility to establish and maintain administrative systems and processes
- oAbility to produce articles and promotional materials to aid communication
- oSkills in project management and interactive presentations
- oWorking knowledge of Office 365/MS teams
- oAbility to work collaboratively and in teams.
Desirable
- oExperience of working in a fast paced, adaptable environment
- oAbility to lead, support and influence others
- oAbility to manage own time, workload and priorities
- oAble to work effectively across organisational boundaries
- oSkills in producing action plans
Other
Essential
- oAble to move around the organisation and other locations within the geographical area served by the Trust
- oAble to concentrate for long periods
- oAble to cope with demanding and unpredictable work pattern
- oAble to cope with emotional circumstances relating to personal histories of service users, carers, and staff
- oAble to use computer technology for sustained periods
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
