Job summary
An exciting opportunity has arisen for a Clinical Service Manager to help develop and shape a new model of mental health care that breaks down current barriers to care, is non-restrictive, co-produced, culturally sensitive and accessible. The service will run 24hrs a day, 7 days a week for people residing in the catchment area offering open access to a range of psycho-social- medical Interventions at every stage of their wellness journey, this includes short term Hospitality stays for those in crisis, and community based offers that are embedded in the neighbourhood. We will work in partnership with Look Ahead Housing Association, the Tower hamlets VCSE Alliance, experts by experience, in a new fully integrated community mental health centre based in Bethnal Green and serving PCN1.
We are one of six pilot sites in England and intend to reshape care and return to the values that made us health care professionals in the first place.
Main duties of the job
We are looking for a person who has significant experience of managing multidisciplinary teams, mental health, service development, project management and strong partnership working. Integral to the role and ethos of the service is a commitment to co-productivity and the eradication of a "them-and us" culture, a removal of barriers that hinder good care, ensure compassion, empathy and relationship building as the primary focus.
If you are interested in joining a dynamic and supportive management team, are action orientated, excited to enable others to shape our offer, professionally curious and comfortable with ambiguity, and want to really make a difference - then this is for you!
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
The Clinical Service Manager is responsible for the strategic, clinical and operational leadership of the Tower Hamlets Coventry Road Pilot project, ensuring delivery of high quality, modern, patient-centered services. This is a pilot project aimed to establish and test out a new model of care that breaks down current barriers to care, is nonrestrictive, co-produced, culturally sensitive and accessible. The service will run 24hrs a day, 7 days a week for people residing in the catchment area. It will offer open access to a range of psycho-social- medical Interventions at every stage of their wellness journey, this includes short term Hospitality stays for those in crisis, and community based offers that are embedded in the neighbourhood.
Working collaboratively with residents in PCN One and across VCSEs, social care, primary, mental health and acute services the post holder will support service delivery. This includes working closely with NHSE colleagues, implementing and managing systems and processes to ensure that the service delivers in accordance with the agreed outcomes set out for the service and ethos of the project.
The team is multi-disciplinary and multi-agency and committed to co-production, facilitation and liaison with service users, local residents, local VCSE, health and social care services in order that people with co-occuring physical and mental health conditions, experience good outcomes for their mental health. Additionally the team provides specialist input where this is required.
The post holder will facilitate the setting up of the project, lead the team, coordinating its specialist and strategic health facilitation roles, and will be expected to manage budgets and balance clinical and operational demands with future planning developments and management of associated change.
Job description
Job responsibilities
The Clinical Service Manager is responsible for the strategic, clinical and operational leadership of the Tower Hamlets Coventry Road Pilot project, ensuring delivery of high quality, modern, patient-centered services. This is a pilot project aimed to establish and test out a new model of care that breaks down current barriers to care, is nonrestrictive, co-produced, culturally sensitive and accessible. The service will run 24hrs a day, 7 days a week for people residing in the catchment area. It will offer open access to a range of psycho-social- medical Interventions at every stage of their wellness journey, this includes short term Hospitality stays for those in crisis, and community based offers that are embedded in the neighbourhood.
Working collaboratively with residents in PCN One and across VCSEs, social care, primary, mental health and acute services the post holder will support service delivery. This includes working closely with NHSE colleagues, implementing and managing systems and processes to ensure that the service delivers in accordance with the agreed outcomes set out for the service and ethos of the project.
The team is multi-disciplinary and multi-agency and committed to co-production, facilitation and liaison with service users, local residents, local VCSE, health and social care services in order that people with co-occuring physical and mental health conditions, experience good outcomes for their mental health. Additionally the team provides specialist input where this is required.
The post holder will facilitate the setting up of the project, lead the team, coordinating its specialist and strategic health facilitation roles, and will be expected to manage budgets and balance clinical and operational demands with future planning developments and management of associated change.
Person Specification
Education/ Qualification/ Training
Essential
- Master's degree level qualification in management or health related subject or equivalent knowledge.
- HCPC/NMC Professional Registration
Experience
Essential
- Substantial clinical experience working with people with mental health difficulties and crisis work
- Extensive and demonstrable experience at management position
- Experience of working with relevant legislation e.g. Mental Health Act, Care Act, Mental Capacity Act, 2005;
- Experience of strategic planning and management of change engaging all key personnel, monitoring and evaluating outcomes
- Proven ability to interpret Clinical Governance and risk management systems
- Experience of managing a service budget
Desirable
- Experience of the effective deployment of resources considering ongoing recruitment and retention of staff to meet changing demand
Knowledge and Skills
Essential
- Ability to think and plan strategically, tactically and creatively, and to prioritise work programmes in the face of competing demands
- Knowledge of current legislation and NHS priorities
- In-depth knowledge and understanding of Adult Safeguarding and the Mental Capacity Act 2005
- Knowledge and understanding of the roles of other members of the multi-disciplinary team
- Demonstrated evidence of planning and prioritisation of work programmes for own work and others
- Proven experience of leading and directing senior personnel in a complex organisation
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
- Evidence of working with internal and external stakeholders and partners to create and maintain conditions for successful partnership working and a collaborative environment
- Experience of communicating service related information including external presentations to a range of audiences, where there are conflicting views and opinions Evidence of leading, motivating and influencing individuals both within and external to the organisation
- Evidence of maintaining excellent working relationships across a complex organisations and the local health economy
- Able to demonstrate networking skills across organisational boundaries
- Experience of producing highly complex information for Board papers and organisation-wide communication (both written and verbal)
- Proven ability of developing strategic plans and implementation over the short and long term
- Able to plan and prioritise own and facilitate the management teams work
- Able to identify and plan own professional development needs
Desirable
- Ability to interpret trends in complex occurrences or complaints, and appropriate action and or seek expert advice from appropriate sources
- Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them
- Experience of analysing complaints and dealing with them in a fair and equitable way, ensure lessons are learnt and continuous improvement, as necessary
Person Specification
Education/ Qualification/ Training
Essential
- Master's degree level qualification in management or health related subject or equivalent knowledge.
- HCPC/NMC Professional Registration
Experience
Essential
- Substantial clinical experience working with people with mental health difficulties and crisis work
- Extensive and demonstrable experience at management position
- Experience of working with relevant legislation e.g. Mental Health Act, Care Act, Mental Capacity Act, 2005;
- Experience of strategic planning and management of change engaging all key personnel, monitoring and evaluating outcomes
- Proven ability to interpret Clinical Governance and risk management systems
- Experience of managing a service budget
Desirable
- Experience of the effective deployment of resources considering ongoing recruitment and retention of staff to meet changing demand
Knowledge and Skills
Essential
- Ability to think and plan strategically, tactically and creatively, and to prioritise work programmes in the face of competing demands
- Knowledge of current legislation and NHS priorities
- In-depth knowledge and understanding of Adult Safeguarding and the Mental Capacity Act 2005
- Knowledge and understanding of the roles of other members of the multi-disciplinary team
- Demonstrated evidence of planning and prioritisation of work programmes for own work and others
- Proven experience of leading and directing senior personnel in a complex organisation
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
- Evidence of working with internal and external stakeholders and partners to create and maintain conditions for successful partnership working and a collaborative environment
- Experience of communicating service related information including external presentations to a range of audiences, where there are conflicting views and opinions Evidence of leading, motivating and influencing individuals both within and external to the organisation
- Evidence of maintaining excellent working relationships across a complex organisations and the local health economy
- Able to demonstrate networking skills across organisational boundaries
- Experience of producing highly complex information for Board papers and organisation-wide communication (both written and verbal)
- Proven ability of developing strategic plans and implementation over the short and long term
- Able to plan and prioritise own and facilitate the management teams work
- Able to identify and plan own professional development needs
Desirable
- Ability to interpret trends in complex occurrences or complaints, and appropriate action and or seek expert advice from appropriate sources
- Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them
- Experience of analysing complaints and dealing with them in a fair and equitable way, ensure lessons are learnt and continuous improvement, as necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
