Job summary
The Systems Training Specialist is a key member of the systems team. The post is responsible for training of users on the correct use of clinical and non-clinical systems across the organisation. This includes the development of training packages, e-training packages and maintaining training records which dictate staff access to systems. The postholder will ensure the training meets the required standards.The postholder is a subject matter specialist for clinical and non-clinical systems, developing or delivering challenging and complex training packages to staff of all levels across the organisation. The role incorporates customer care, vendor or relationship management, operations and communications co-ordination.The post holder is also responsible for working closely with the project teams, ensuring system or application training is planned or executed effectively. This involves working as part of a team or on an individual basis with application vendors, internal or external stakeholders and other technical experts, ensuring assigned project tasks are completed within project tolerances.
Main duties of the job
o Develop, plan, organise and deliver specialist training programmes and packages across clinical and non-clinical departments to deliver services to the required standards and within the available resource baseo Adopt and follow a standardised training package for all users to an agreed standardo Support the Senior Systems Training Specialist to maintain a comprehensive knowledge of current working practices across the Trust.o Propose changes to and implementation of processes in collaboration with Senior Systems Training Specialist to support the delivery and development of serviceso Support the Senior Systems Training Specialist to ensure that the training team is making best use of capacity to deliver activity within the terms of the Service Levelo Support in the production of reports for management and in the review a range of complex technical problems, developing appropriate training solutions if appropriateo Support in the recording, update and overall maintenance of training recordso Ensure that training materials are kept up to date and can be easily accessed by system userso Supervise the junior members of the training team, deputising for the Senior Systems Training Specialist as appropriate
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
For full details of the job role and person specification, please refer to the attached job description and person specification document.
Job description
Job responsibilities
For full details of the job role and person specification, please refer to the attached job description and person specification document.
Person Specification
Education/ Qualification/ Training
Essential
- Relevant Digital Degree or equivalent knowledge and relevant experience in specialty
Desirable
- Recognised qualifications associated to training
Experience
Essential
- Experience of working in a large organisation with a wide range of staffing levels.
- Proven experience of system training across a mixed computing environment
- Good experience in influencing the application of Digital to working practices.
- Experience of working with a range of staffing groups including clinicians, nursing and managers.
- Experience producing training materials
Desirable
- Experience of working within a health or social care Digital Department environment.
- Develop/design policies, protocols and able to analyse, interpret complex data and report in a variety of different styles.
Knowledge and Skills
Essential
- Good interpersonal skills, including active listening and understanding
- Influencing, motivation and negotiation skills
- Ability to work across organisational and professional boundaries
- Good presentation and written communication skills
- Ability to prioritise and plan use of resources
- Good knowledge of using clinical systems: e.g. RiO
Desirable
- Good understanding of the current NHS agenda and healthcare policy
- Knowledge of the Digital strategy
- Understanding of the Strategic aims and priorities of the Trust
Personal
Essential
- Good analytical and problem solving skills - ability to analyse complex data/information and make judgements/draw conclusions
- Ability to work independently, using own initiative and as part of a team
- Good communication skills both written and verbal - able to communicate complex and sensitive information and use persuasion, influencing and negotiation
- Ability to embrace and drive change
- Ability to organise and prioritise own workload and that of others and adjust plans as required both in the short and long term
- Able to work flexibly to meet the demands of the role
Person Specification
Education/ Qualification/ Training
Essential
- Relevant Digital Degree or equivalent knowledge and relevant experience in specialty
Desirable
- Recognised qualifications associated to training
Experience
Essential
- Experience of working in a large organisation with a wide range of staffing levels.
- Proven experience of system training across a mixed computing environment
- Good experience in influencing the application of Digital to working practices.
- Experience of working with a range of staffing groups including clinicians, nursing and managers.
- Experience producing training materials
Desirable
- Experience of working within a health or social care Digital Department environment.
- Develop/design policies, protocols and able to analyse, interpret complex data and report in a variety of different styles.
Knowledge and Skills
Essential
- Good interpersonal skills, including active listening and understanding
- Influencing, motivation and negotiation skills
- Ability to work across organisational and professional boundaries
- Good presentation and written communication skills
- Ability to prioritise and plan use of resources
- Good knowledge of using clinical systems: e.g. RiO
Desirable
- Good understanding of the current NHS agenda and healthcare policy
- Knowledge of the Digital strategy
- Understanding of the Strategic aims and priorities of the Trust
Personal
Essential
- Good analytical and problem solving skills - ability to analyse complex data/information and make judgements/draw conclusions
- Ability to work independently, using own initiative and as part of a team
- Good communication skills both written and verbal - able to communicate complex and sensitive information and use persuasion, influencing and negotiation
- Ability to embrace and drive change
- Ability to organise and prioritise own workload and that of others and adjust plans as required both in the short and long term
- Able to work flexibly to meet the demands of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
