Job summary
B8a Transfer of Care Hub Team Lead - Royal London Hospital
37.5 hours a week
Are you looking for an exciting new challenge and a chance to develop your leadership, knowledge and expertise in patient discharge, transfer of care processes and people management?
East London Foundation Trust is looking for an enthusiastic and proactive individual to provide operational leadership to the Transfer of Care Hub Team based in the Royal London Hospital.
The successful individual will operationally manage and lead the team consisting of nursing, therapy, social work, discharge navigator and admin team members. You will be working closely with health and social care partners to ensure safe and timely discharges and minimise barriers, improving patient experience across discharge pathways.
You will be part of a wider senior community services team delivering a discharge to assess model of care in the community. You will be supported by the Transfer of Care Hub manager and work closely with system partners including acute staff, local authorities, voluntary agencies and the ICB.
If you are a proactive, positive leader with a drive to improve patient care, we would love to hear from you. For further information or an informal discussion please contact Jen Jarvis, Transfer of Care Hub Manager on 0203 5942775 Jennifer.jarvis1@nhs.net
Main duties of the job
A highly competent and skilled leader with experience of operational service management in the NHS.
Understand community services business and relationships between providers, commissioners, primary and social care.
Ensure effective assessment, planning, implementation and evaluation of discharge pathways meets standards and guidelines.
Work with the Performance and Quality Team to ensure key metrics are in place to monitor and report on service performance both internally and externally to key stakeholders.
Manage all service complaints within the required time frame and ensure that any learning from the complaint is shared with the team and wider services.
Ensure that all care and care planning is evidence-based and meets professional, local and national standards and targets.
Work with teams to identify lessons learned from serious untoward incidents, other incidents, complaints, SOVAs and, through any other route, ensures correct process is followed and learning is escalated to the senior team and cascaded to all staff.
Ensure that supervision and appraisal is high quality and effective.
Take responsibility for out of hours cover and on duty service provision.
To liaise with IDH colleagues in other boroughs to support in the discharge of complex cases.
Lead on ensuring team compliance with use of digital systems
Support with screening referrals
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
See attached Job description.
The Transfer of Care Hub (ToCH) is based at The Royal London Hospital and facilitates discharges across the Royal London and Tower Hamlets. It is staffed by East London Foundation Trust (ELFT), London Borough of Tower Hamlets (LBTH) and Barts NHS staff. The purpose of the role job is to operationally manage and lead the Transfer of Care Hub team consisting of nursing, therapy, social work, discharge navigator and admin support team members.
You will provide operational leadership to the Transfer of Care Hub for the Royal London and Tower Hamlets. You will be responsible for developing and supporting nursing, therapy and LBTH staff in the planning, delivery and support of discharge from acute into community services, ensuring all patients have a safe and timely discharge.
You will be part of a wider senior community services team delivering a discharge to assess model of care delivering high quality nursing, therapy and social care in the community. You will work closely with system partners including acute staff, local authorities, voluntary agencies and the ICB to ensure that community services are represented appropriately.
Job description
Job responsibilities
See attached Job description.
The Transfer of Care Hub (ToCH) is based at The Royal London Hospital and facilitates discharges across the Royal London and Tower Hamlets. It is staffed by East London Foundation Trust (ELFT), London Borough of Tower Hamlets (LBTH) and Barts NHS staff. The purpose of the role job is to operationally manage and lead the Transfer of Care Hub team consisting of nursing, therapy, social work, discharge navigator and admin support team members.
You will provide operational leadership to the Transfer of Care Hub for the Royal London and Tower Hamlets. You will be responsible for developing and supporting nursing, therapy and LBTH staff in the planning, delivery and support of discharge from acute into community services, ensuring all patients have a safe and timely discharge.
You will be part of a wider senior community services team delivering a discharge to assess model of care delivering high quality nursing, therapy and social care in the community. You will work closely with system partners including acute staff, local authorities, voluntary agencies and the ICB to ensure that community services are represented appropriately.
Person Specification
Education, Qualification, Traning
Essential
- oEducated to Masters level in relevant subject or equivalent level qualification or relevant experience of working at a senior level
- oEvidence of post-qualifying and continuing professional development
Desirable
- oRegistered with the NMC or HCPC
- oAdvanced physical assessment skills
Experience
Essential
- Experience in operational health service management, managing a teams with AHP / Nursing services
- Experience managing conflict
- Experience of planning and delivering programmes, audits and services on time
- Experience of identifying need, setting up and implementing internal processes and procedures to support efficient service delivery and ability to communicate this at range of levels from across the organisation
- Significant experience at Senior level of managing highly complex discharges
Desirable
- Experience Chairing meetings
Knowledge & Skills
Essential
- Clear understanding of the background to and aims of current healthcare policy and appreciates the implications of this on engagement and service delivery
- Proven written and oral communication skills and the ability to articulate information and influence others
- Excellent problem solving skills, with the ability to think laterally
- Excellent self-management skills and the ability to meet deadlines
- Have the ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
- The ability to embrace change, viewing it as an opportunity to learn and develop
- Highly developed communication skills to allow for delivering key messages to a range of stakeholders/customers both internal and external to the organisation, some at very senior level
Person Specification
Education, Qualification, Traning
Essential
- oEducated to Masters level in relevant subject or equivalent level qualification or relevant experience of working at a senior level
- oEvidence of post-qualifying and continuing professional development
Desirable
- oRegistered with the NMC or HCPC
- oAdvanced physical assessment skills
Experience
Essential
- Experience in operational health service management, managing a teams with AHP / Nursing services
- Experience managing conflict
- Experience of planning and delivering programmes, audits and services on time
- Experience of identifying need, setting up and implementing internal processes and procedures to support efficient service delivery and ability to communicate this at range of levels from across the organisation
- Significant experience at Senior level of managing highly complex discharges
Desirable
- Experience Chairing meetings
Knowledge & Skills
Essential
- Clear understanding of the background to and aims of current healthcare policy and appreciates the implications of this on engagement and service delivery
- Proven written and oral communication skills and the ability to articulate information and influence others
- Excellent problem solving skills, with the ability to think laterally
- Excellent self-management skills and the ability to meet deadlines
- Have the ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
- The ability to embrace change, viewing it as an opportunity to learn and develop
- Highly developed communication skills to allow for delivering key messages to a range of stakeholders/customers both internal and external to the organisation, some at very senior level
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
