Job summary
This is an excellent opportunity to help create a leading digital function in the NHS. The Senior Digital Infrastructure & Service Improvement Manager is a crucial role within our leadership team. This role will be pivotal in shaping how we provide robust, scalable and secure infrastructure services to support the wider Trust now and in the future. The Senior Digital Infrastructure & Service Improvement Manager will have responsibility for the development, upgrade and improvement of all infrastructure functions including networking and server and cloud capabilities.
Main duties of the job
We are looking for experienced infrastructure programme managers who have an excellent understanding of technology infrastructure. You will have a proven track record of ensuring that infrastructure services are designed and managed to provide maximum uptime, capacity and cost efficiency. You will be accustomed to working with senior teams and be comfortable working across organisational boundaries. Digital Infrastructure is at the heart of the Trust, and this is an exciting opportunity to shape and build a high performing, effective and robust service.
In return, you could be part of an upward journey, in which there is both permission and support to be innovative, to ensure the Trust develops a leading digital function.
If you would like a further discussion on the role, in the first instance please contact our executive search partner Finn McNulty at Hunter Healthcare on 07966 006091 or fmcnulty@hunter-healthcare.com
About us
Originally formed in 2000, ELFT has long been recognised as a centre of excellence for mental health care, innovation and improvement. We care for a population of more than 750,000 and we are proud to serve one of the most culturally diverse parts of the UK. In Bedfordshire and Luton, we are now responsible for a further 630,000 people's mental health and community health care needs. Wherever patients receive our services and from whichever team, our values of care, respect and inclusivity underpin all that we do. Valuing the diversity of our local population is fundamental to realising our vision to provide outstanding healthcare to our diverse community. In September 2016, the Trust was proud to be rated as 'Outstanding' by the Care Quality Commission, and the Trust was once again rated at 'Outstanding' by the CQC in June 2018 and 2021.
Job description
Job responsibilities
Our Board have clear ambition to be a Digital First organisation. Our digital strategy is a collaboration between the Trust senior management team, the Digital Team, and a wide range of stakeholders who firmly believe in building upon our digital capabilities to ensure ELFT are regarded as pioneers in Digital. The scale of response to the COVID-19 pressures, particularly enabling remote and mobile working, and setting up the Stratford vaccination centre has been remarkable. However, there are also significant challenges to address. Digital tools and services are now fundamental to the management and delivery of our services. This is an extremely exciting time to be joining our Trust on this journey.
Job description
Job responsibilities
Our Board have clear ambition to be a Digital First organisation. Our digital strategy is a collaboration between the Trust senior management team, the Digital Team, and a wide range of stakeholders who firmly believe in building upon our digital capabilities to ensure ELFT are regarded as pioneers in Digital. The scale of response to the COVID-19 pressures, particularly enabling remote and mobile working, and setting up the Stratford vaccination centre has been remarkable. However, there are also significant challenges to address. Digital tools and services are now fundamental to the management and delivery of our services. This is an extremely exciting time to be joining our Trust on this journey.
Person Specification
Education/ Qualification/ Training
Essential
- Educated to Master's degree level or has equitable work based experience
- Recognised professional project management qualification e.g., Managing Successful Programs (MSP) and/or PRINCE 2 or has equitable work-based experience
- Management/leadership qualification or equivalent experience
- Evidence of continued professional development
Desirable
Experience
Essential
- Successful delivery and implementation of large-scale complex digital programmes and projects across the health or social care sector
- Significant experience of Project and Programme Management using an established project management methodology
- Management of multi-skilled applications design/development/technical teams
- In depth and wide-ranging experience of working in application design and development across a variety of environments
- Proven track record of setting strategy and prioritising a broad range of architecture, technical and business knowledge to deliver high quality technical solutions
- Demonstrable experience leading, introducing and managing major change portfolio and programmes
- Experience of specifying and procuring solution and services on large complex projects
- Development of capital bids and business cases
- Benefits management life cycle
- Risk management and governance including any issues, dependencies and constraints in projects
- Delivering communication plans to ensure engagement, co-production and collaboration.
- Presentation of information to project board and other relevant governing committees
- Accountable for project budgets within a changing environment
- Facilitation of business change
- Managing, leading and motivating large teams
- Advanced Microsoft office applications e.g., VISIO, Project, Excel, PowerPoint
- Leading service changes to improve performance
- Implementing national changes as required
- Experience of working within a Digital Department environment.
Knowledge and Skills
Essential
- High level of technical knowledge of clinical systems with the ability to quickly understand and apply new technologies
- Excellent technical and organisational skills with the ability to manage complex workloads and multi-task in complex and sensitive environments
- Clear understanding and appreciation of the processes supporting clinical care and the approaches required to designing and developing computer applications in this environment
- Sound judgement and decision making involving highly complex facts or situations
- Excellent communication and interpersonal skills both written and verbal - when dealing with highly technical and highly complex information to a wide range of stakeholders across organisational boundaries and be able to provide and receive highly complex, sensitive information and use a high level of persuasion, influencing and negotiation skills.
- Proven ability to convey technical information in lay terms both written and verbal
- Confident in dealing with and resolving scenarios where people's opinion may conflict
- Knowledge of Portfolio, Programme and Project Management using an established project management and methodology
- Excellent working knowledge of NHS practice, current NHS agenda and healthcare policy
- Excellent working knowledge of core healthcare systems and the role they play in the healthcare setting
- Ability to write comprehensive, clear specifications and project documentation clearly and concisely
- Able to meet deadlines in a challenging and resource lean environment
- Ability to build strong relations with internal and external project stakeholders
- Highly developed specialist knowledge of working in a Digital Support environment.
- In depth understanding of change management
- Working knowledge of financial processes
Personal
Essential
- High level of analytical and problem-solving skills - ability to analyse highly technical & extraordinarily complex data & sensitive information and make high level judgements including ability to responding timely manner to planned and unexpected demands
- High level of attention to detail
- Ability to negotiate on controversial issues including performance and change
- Ability to embrace, lead and drive change in a complex environment
- Highly organised with a strong ability to lead and direct others adjusting plans as required both in the short and long term
- Able to work flexibly to meet the demands of the role
- Demonstrates a strong desire to improve performance and services
- Able to lead and direct others to accomplish organisational goals and objectives
- Reliable, adaptable and dependable
Person Specification
Education/ Qualification/ Training
Essential
- Educated to Master's degree level or has equitable work based experience
- Recognised professional project management qualification e.g., Managing Successful Programs (MSP) and/or PRINCE 2 or has equitable work-based experience
- Management/leadership qualification or equivalent experience
- Evidence of continued professional development
Desirable
Experience
Essential
- Successful delivery and implementation of large-scale complex digital programmes and projects across the health or social care sector
- Significant experience of Project and Programme Management using an established project management methodology
- Management of multi-skilled applications design/development/technical teams
- In depth and wide-ranging experience of working in application design and development across a variety of environments
- Proven track record of setting strategy and prioritising a broad range of architecture, technical and business knowledge to deliver high quality technical solutions
- Demonstrable experience leading, introducing and managing major change portfolio and programmes
- Experience of specifying and procuring solution and services on large complex projects
- Development of capital bids and business cases
- Benefits management life cycle
- Risk management and governance including any issues, dependencies and constraints in projects
- Delivering communication plans to ensure engagement, co-production and collaboration.
- Presentation of information to project board and other relevant governing committees
- Accountable for project budgets within a changing environment
- Facilitation of business change
- Managing, leading and motivating large teams
- Advanced Microsoft office applications e.g., VISIO, Project, Excel, PowerPoint
- Leading service changes to improve performance
- Implementing national changes as required
- Experience of working within a Digital Department environment.
Knowledge and Skills
Essential
- High level of technical knowledge of clinical systems with the ability to quickly understand and apply new technologies
- Excellent technical and organisational skills with the ability to manage complex workloads and multi-task in complex and sensitive environments
- Clear understanding and appreciation of the processes supporting clinical care and the approaches required to designing and developing computer applications in this environment
- Sound judgement and decision making involving highly complex facts or situations
- Excellent communication and interpersonal skills both written and verbal - when dealing with highly technical and highly complex information to a wide range of stakeholders across organisational boundaries and be able to provide and receive highly complex, sensitive information and use a high level of persuasion, influencing and negotiation skills.
- Proven ability to convey technical information in lay terms both written and verbal
- Confident in dealing with and resolving scenarios where people's opinion may conflict
- Knowledge of Portfolio, Programme and Project Management using an established project management and methodology
- Excellent working knowledge of NHS practice, current NHS agenda and healthcare policy
- Excellent working knowledge of core healthcare systems and the role they play in the healthcare setting
- Ability to write comprehensive, clear specifications and project documentation clearly and concisely
- Able to meet deadlines in a challenging and resource lean environment
- Ability to build strong relations with internal and external project stakeholders
- Highly developed specialist knowledge of working in a Digital Support environment.
- In depth understanding of change management
- Working knowledge of financial processes
Personal
Essential
- High level of analytical and problem-solving skills - ability to analyse highly technical & extraordinarily complex data & sensitive information and make high level judgements including ability to responding timely manner to planned and unexpected demands
- High level of attention to detail
- Ability to negotiate on controversial issues including performance and change
- Ability to embrace, lead and drive change in a complex environment
- Highly organised with a strong ability to lead and direct others adjusting plans as required both in the short and long term
- Able to work flexibly to meet the demands of the role
- Demonstrates a strong desire to improve performance and services
- Able to lead and direct others to accomplish organisational goals and objectives
- Reliable, adaptable and dependable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
