Job summary
The Unified Communications specialist is a key member of the Unified Communicationsteam. The post will work closely with the Unified Communications Manager to deliver UnifiedCommunications management, support or advice to the TrustThe post holder is highly technical and provides design, support or advice to the UnifiedCommunications manager. The post holder is expected to be the knowledge repository or"go-to-person" for support, maintenance, installations or configuration, and the relevantUnified Communications management tools or technologies.
Main duties of the job
Management of IP Telephony platforms including associated peripheralso Unified communications deployment, maintenance & developmento Security, patching and monitoring of Unified Communications platformso Integration of UC platform with legacy communications platformso Business Continuity & Disaster Recoveryo Resolving complex technical issues or problems quickly and efficientlyo Managing supplier relationships to ensure that the Trust optimises support andvalue for money.o Monitor the performance of the Unified Communications platforms, scrutinisingreports for emerging trendso Analyse and interpret emerging highly complex problems, escalating andrecommending corrective actiono Lead on the delivery of day to day maintenance activities including pro-activemaintenance to ensure high availability of systems
About us
ELFT is committed to equality of opportunity for all employees, job applicants and service users. We are committed to ensuring that no one will be discriminated against on the grounds of race, colour, creed, ethnic or national origin, disability, religion, age, sex, sexual orientation or marital status. The Trust commits itself to promote equal opportunities and value diversity and will keep under review its policies, procedures and practices to ensure that all employees, users and providers of its services are treated according to their needs.
Job description
Job responsibilities
The Unified Communications specialist is a key member of the Unified Communications team. The post will work closely with the Unified Communications Manager to deliver Unified Communications management, support or advice to the Trust.
The post holder is highly technical and provides design, support or advice to the Unified Communications manager. The post holder is expected to be the knowledge repository or go-to-person for support, maintenance, installations or configuration, and the relevant Unified Communications management tools or technologies.
The post is a lead technical role in the Unified Communications team and includes customer care, vendor or relationship management, operations and Communications co-ordination. For all of these functions, the post holder is expected to understand, meet or exceed their customers' requirements and have the ability to explain complex Unified Communications related issues to non Digital staff.
The post holder is a source of knowledge and advice for project teams, providing expertise on licensing, ongoing support, resource projections or costs, timelines and advising on business case development. The post holder will take a lead role in specialist projects, will support the programme teams in the planning of projects, and liaise or work alongside internal stakeholders and other technical experts to do so.
Job description
Job responsibilities
The Unified Communications specialist is a key member of the Unified Communications team. The post will work closely with the Unified Communications Manager to deliver Unified Communications management, support or advice to the Trust.
The post holder is highly technical and provides design, support or advice to the Unified Communications manager. The post holder is expected to be the knowledge repository or go-to-person for support, maintenance, installations or configuration, and the relevant Unified Communications management tools or technologies.
The post is a lead technical role in the Unified Communications team and includes customer care, vendor or relationship management, operations and Communications co-ordination. For all of these functions, the post holder is expected to understand, meet or exceed their customers' requirements and have the ability to explain complex Unified Communications related issues to non Digital staff.
The post holder is a source of knowledge and advice for project teams, providing expertise on licensing, ongoing support, resource projections or costs, timelines and advising on business case development. The post holder will take a lead role in specialist projects, will support the programme teams in the planning of projects, and liaise or work alongside internal stakeholders and other technical experts to do so.
Person Specification
Experience, Knowledge, Skills, Qualifications
Essential
- Educated to Degree level or equivalent experience
- Digital Service management qualification or equivalent experience
- Evidence of continued professional development
- Unified Communications maintenance and support
- Ability to analyse problems and develop effective solutions
- Unified Communications Security and Monitoring including encryption
- Experience of providing Unified Communications support for at least 3 years
Desirable
- CCNA, CCNP, CCENT (Cisco)
- Microsoft Office 365 qualification or formal training such as MS900, MS030, or MS600
- CompTIA Network+
Person Specification
Experience, Knowledge, Skills, Qualifications
Essential
- Educated to Degree level or equivalent experience
- Digital Service management qualification or equivalent experience
- Evidence of continued professional development
- Unified Communications maintenance and support
- Ability to analyse problems and develop effective solutions
- Unified Communications Security and Monitoring including encryption
- Experience of providing Unified Communications support for at least 3 years
Desirable
- CCNA, CCNP, CCENT (Cisco)
- Microsoft Office 365 qualification or formal training such as MS900, MS030, or MS600
- CompTIA Network+
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
