East London NHS Foundation Trust

Patient Coordinator - Cauldwell Medical Centre

Information:

This job is now closed

Job summary

Cauldwell Medical Centre is looking to recruit a Patient Coordinator on a one-year fixed term basis to their team. The Patient Coordinator will provide an effective 'meet and greet' service to patients and other visitors to the practice, they will handle calls and maintain the appointment system. They will also provide a care navigation function, using signposting and information to help patients and their carers move through the health and social care system.

Main duties of the job

The post holder will be working a busy and often pressurised environment; they will therefore need to highly organised and be able to work well under pressure. The Patient Coordinator will attend to patients and other visitors with kindness, empathy and professionalism, so excellent customer services skills are required for this role. The Patient Coordinator will also ensure patient information is processed sensitively and accurately at all times so ability to pay attention to detail is essential for this role.

About us

The post holder will be part of the newly established General Practice Support Unit (GPSU). The GPSU encompasses all of the functions of primary care that support the interaction between patients and health care professionals and ensure we can deliver excellent care to our patients. It is an administrative function that supports our GP surgeries in Bedfordshire. The GPSU currently provides support to the Cauldwell Medical Centre and the two Leighton Road Surgery practices; it is based at one of the Leighton Road Surgery sites in Leighton Buzzard. The post holder will therefore have strong interpersonal skills and the ability to work flexibly with other members of the GPSU and staff at Cauldwell Medical Centre.

Details

Date posted

15 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Fixed term

Duration

1 years

Working pattern

Full-time

Reference number

363-PC6095095-A

Job locations

Cauldwell Medical Centre

Kempston Road

Bedford

MK42 9DJ


Job description

Job responsibilities

For full details of each role noted above, please kindly refer to the job description (JD) and person specification (PS) attached to this vacancy.

Please note

Due to the opening hours of the GPSU and associated General Practices team members will be required to work an evening and a Saturday morning on a rota.

The GPSU is based at Leighton Buzzard so Patient Coordinators should be able to (when required) travel to the GPSU. Therefore a driving licence and access to car will be essential. Travel expenses will be paid where this is required.

Job description

Job responsibilities

For full details of each role noted above, please kindly refer to the job description (JD) and person specification (PS) attached to this vacancy.

Please note

Due to the opening hours of the GPSU and associated General Practices team members will be required to work an evening and a Saturday morning on a rota.

The GPSU is based at Leighton Buzzard so Patient Coordinators should be able to (when required) travel to the GPSU. Therefore a driving licence and access to car will be essential. Travel expenses will be paid where this is required.

Person Specification

Education/ Qualifications

Essential

  • General standard of education, minimum 3 GCSEs - grades C or above, or equivalent
  • NVQ Level 3 in relevant subject area, or equivalent

Desirable

  • Evidence of commitment to on-going personal and professional development
  • To be able to use Systm One (although training will be given)
  • Signposting and Care Navigation Certification

Experience

Essential

  • Significant experience of dealing with the general public Some experience of office administration
  • Customer Service Skills

Desirable

  • Experience of working within a Primary Care environment
  • Experience of Signposting and Care Navigation

Skills/Abilities

Essential

  • Ability to communicate clearly and effectively in English, both written and verbally
  • Good interpersonal skills with the ability to work with tact and diplomacy
  • Good organisational skills with the ability to prioritise workload
  • High degree of accuracy in recording information
  • High degree of accuracy in recording information
  • IT skills (including proficient use of Microsoft Office and other packages for word processing, database work, email and internet)
  • Should possess a sensitivity and understanding of the differing needs of our homeless client group

Other

Essential

  • Willing and able to work evening and Saturday shifts
  • Required to travel to work at different sites which are in Leighton Buzzard and Bedford; therefore ability and willingness to drive
  • Awareness of and commitment to equality and diversity
Person Specification

Education/ Qualifications

Essential

  • General standard of education, minimum 3 GCSEs - grades C or above, or equivalent
  • NVQ Level 3 in relevant subject area, or equivalent

Desirable

  • Evidence of commitment to on-going personal and professional development
  • To be able to use Systm One (although training will be given)
  • Signposting and Care Navigation Certification

Experience

Essential

  • Significant experience of dealing with the general public Some experience of office administration
  • Customer Service Skills

Desirable

  • Experience of working within a Primary Care environment
  • Experience of Signposting and Care Navigation

Skills/Abilities

Essential

  • Ability to communicate clearly and effectively in English, both written and verbally
  • Good interpersonal skills with the ability to work with tact and diplomacy
  • Good organisational skills with the ability to prioritise workload
  • High degree of accuracy in recording information
  • High degree of accuracy in recording information
  • IT skills (including proficient use of Microsoft Office and other packages for word processing, database work, email and internet)
  • Should possess a sensitivity and understanding of the differing needs of our homeless client group

Other

Essential

  • Willing and able to work evening and Saturday shifts
  • Required to travel to work at different sites which are in Leighton Buzzard and Bedford; therefore ability and willingness to drive
  • Awareness of and commitment to equality and diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East London NHS Foundation Trust

Address

Cauldwell Medical Centre

Kempston Road

Bedford

MK42 9DJ


Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East London NHS Foundation Trust

Address

Cauldwell Medical Centre

Kempston Road

Bedford

MK42 9DJ


Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruiting Manager

Deborah Boddington

deborah.boddington@nhs.net

01525372571

Details

Date posted

15 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Fixed term

Duration

1 years

Working pattern

Full-time

Reference number

363-PC6095095-A

Job locations

Cauldwell Medical Centre

Kempston Road

Bedford

MK42 9DJ


Supporting documents

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