Job summary
We are looking to recruit a Team Leader to work with the SPoA Team based at Dunstable. The post holder will have excellent communication, leadership and organisation skills, be proactive with the ability to inspire and motivate staff.
The post holder will be required to be flexible with shift working across 7 days.
Main duties of the job
To deliver high quality, safe and effective customer service over the telephone.
To undertake alternative roles (with appropriate training and support) within the wider Trust in a business continuity situation.
To meet daily key performance indicators (KPIs) and targets.
To type correspondence when required.
To support with the staff rota as required
To work flexibly as part of a team in order that essential priority tasks are covered and dealt with.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The post holder will carry out any other duties as may reasonably be required by their line manager.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
Please kindly refer to the job description and person specification attached to this vacancy or get in contact with us.
Job description
Job responsibilities
Please kindly refer to the job description and person specification attached to this vacancy or get in contact with us.
Person Specification
Education/ Qualification/ Training
Essential
- Qualification in secretarial and administrative skills or equivalent, e.g. RSA III (or equivalent), NVQ Level III (or equivalent), or equivalent experience
- Advanced level knowledge of IT systems in particular Microsoft Office software packages; eg: Word, Excel, Outlook and PowerPoint
- European Computer Driving Licence or equivalent
Desirable
- A good understanding of the NHS and the way it works
Experience
Essential
- Significant previous experience supporting Associate Directors/Senior Managers in Senior Administrator / Personal Assistant role.
- Experience of preparation of reports and taking of minutes, together with setting agendas and distribution of associated papers in a variety of settings.
- Experience of arranging complex conferences/seminars and large meetings.
- Experience of managing complex diaries.
- Experience of organising travel and accommodation requirements.
- Experience in composing correspondence for approval.
- Able to prioritise and plan work in a busy environment and to tight deadlines delegating where appropriate and planning other's workload.
- Well-developed office skills including the reviewing and/or setting up of systems.
Knowledge and Skills
Essential
- Take initiative and use own judgement in anticipating and dealing with queries and problems
- Good communication skills including the ability to persuade motivate and influence others into taking a different course of action
- Ability to adapt to change and develop services and systems to meet changing needs.
- Able to work on a variety of tasks with deadlines at any one time with minimum of supervision.
- Capable of dealing with non-routine activities
- Ability to organise and evaluate data, assessing its importance by creating and maintaining databases and spread sheets.
- Ability to construct clear, grammatically correct letters and reports, presenting work accurately and neatly.
- Experience working in the NHS
- Ability to organise and evaluate data, assessing its importance by creating and maintaining databases and spread sheets
- Ability to construct clear, grammatically correct letters and reports, presenting work accurately and neatly
- Takes initiative and uses own judgement in anticipating and dealing with queries and problems
Other
Essential
- Conscientious, responsible and discreet.
- Willingness to input extra effort to achieve the desired outcomes.
- Self-motivated, proactive and innovative
- Impart knowledge and good practice with colleagues and service users,
- Polite and courteous when dealing with enquiries from the colleagues and service users.
- Ability to travel across sites as and when required, using own vehicle.
- Maintains confidentiality.
- Work in line with Trust Values, "We care, We Respect, We are Inclusive" by ensuring the are embedded in daily tasks
- Keep up to date with local and national NHS issues
- Ability to work tight deadlines and the ability to prioritise workload
- Ability to adapt to unpredictable workload in relation to high volume of frequent interruptions which require immediate attention
- Ability to work under pressure while balancing competing demands
Person Specification
Education/ Qualification/ Training
Essential
- Qualification in secretarial and administrative skills or equivalent, e.g. RSA III (or equivalent), NVQ Level III (or equivalent), or equivalent experience
- Advanced level knowledge of IT systems in particular Microsoft Office software packages; eg: Word, Excel, Outlook and PowerPoint
- European Computer Driving Licence or equivalent
Desirable
- A good understanding of the NHS and the way it works
Experience
Essential
- Significant previous experience supporting Associate Directors/Senior Managers in Senior Administrator / Personal Assistant role.
- Experience of preparation of reports and taking of minutes, together with setting agendas and distribution of associated papers in a variety of settings.
- Experience of arranging complex conferences/seminars and large meetings.
- Experience of managing complex diaries.
- Experience of organising travel and accommodation requirements.
- Experience in composing correspondence for approval.
- Able to prioritise and plan work in a busy environment and to tight deadlines delegating where appropriate and planning other's workload.
- Well-developed office skills including the reviewing and/or setting up of systems.
Knowledge and Skills
Essential
- Take initiative and use own judgement in anticipating and dealing with queries and problems
- Good communication skills including the ability to persuade motivate and influence others into taking a different course of action
- Ability to adapt to change and develop services and systems to meet changing needs.
- Able to work on a variety of tasks with deadlines at any one time with minimum of supervision.
- Capable of dealing with non-routine activities
- Ability to organise and evaluate data, assessing its importance by creating and maintaining databases and spread sheets.
- Ability to construct clear, grammatically correct letters and reports, presenting work accurately and neatly.
- Experience working in the NHS
- Ability to organise and evaluate data, assessing its importance by creating and maintaining databases and spread sheets
- Ability to construct clear, grammatically correct letters and reports, presenting work accurately and neatly
- Takes initiative and uses own judgement in anticipating and dealing with queries and problems
Other
Essential
- Conscientious, responsible and discreet.
- Willingness to input extra effort to achieve the desired outcomes.
- Self-motivated, proactive and innovative
- Impart knowledge and good practice with colleagues and service users,
- Polite and courteous when dealing with enquiries from the colleagues and service users.
- Ability to travel across sites as and when required, using own vehicle.
- Maintains confidentiality.
- Work in line with Trust Values, "We care, We Respect, We are Inclusive" by ensuring the are embedded in daily tasks
- Keep up to date with local and national NHS issues
- Ability to work tight deadlines and the ability to prioritise workload
- Ability to adapt to unpredictable workload in relation to high volume of frequent interruptions which require immediate attention
- Ability to work under pressure while balancing competing demands
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
