Job summary
The post holder will be a member of a multi-disciplinary team providing support to clients and their carers when individuals are in a mental health crisis to prevent admission to a mental health hospital or to facilitate early and safe discharge from the ward.
The service covers the whole of the London Borough of Newham.
The post holder will be expected to visit service users in their homes or community locations. The role will entail providing personal, practical, and social support to service users, their families, and carers using the principles of recovery.
Hours of work will be over 24 hours, 7 days a week.
Main duties of the job
We are seeking support workers who have excellent communication skills, and time management skills and can demonstrate empathy when conducting crisis care. We are looking for a support worker who is enthusiastic about working in a dynamic service where weekly training and development are provided.
The service runs across 24 hours, 7 days a week therefore flexibility is essential and shift patterns are standard(day/nights and weekends). In return, successful applications will be supported by way of supervision, reflective practice, training sessions, and professional and developmental support through the management structure. If you are interested in working at the forefront of the Crisis Pathway with an opportunity to support those in crisis, please apply below.
About us
Our mission is to make a positive difference in people's lives by improving the quality of life for all we serve.
Our values are: We Care, We Respect, and We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
Kindly refer to the job description and person specification that is attached to the vacancy profile.
Job description
Job responsibilities
Kindly refer to the job description and person specification that is attached to the vacancy profile.
Person Specification
Education/ Qualification/ Training
Essential
- Minimum 5 GCSEs A-C including English and Maths
Desirable
- NVQ in care level 2/3 or equivalent level of training/qualification
Experience
Essential
- Clinical experience of working with adults with mental health problems in either a health or social care setting
- Experience of working in a community setting.
- Experience of working in a Home Treatment team and with individuals in crisis.
- Experience of working with families and carer.
- Experience of working in an inner city borough
Knowledge and Skills
Essential
- Fluent in both oral and written English.
- Ability to form appropriate and respectful working relationships with a diverse range of people.
- Ability to respond positively to people who are distressed or who behave in a challenging manner.
- Ability to relate and listen to people with mental health problems and provide emotional support and care.
- Ability to carry out a range of practical and manual tasks with regard to household maintenance, housing, benefit entitlement, etc
- Ability to reflect on own working practice and its impact upon service users and other MDT staff.
Person Specification
Education/ Qualification/ Training
Essential
- Minimum 5 GCSEs A-C including English and Maths
Desirable
- NVQ in care level 2/3 or equivalent level of training/qualification
Experience
Essential
- Clinical experience of working with adults with mental health problems in either a health or social care setting
- Experience of working in a community setting.
- Experience of working in a Home Treatment team and with individuals in crisis.
- Experience of working with families and carer.
- Experience of working in an inner city borough
Knowledge and Skills
Essential
- Fluent in both oral and written English.
- Ability to form appropriate and respectful working relationships with a diverse range of people.
- Ability to respond positively to people who are distressed or who behave in a challenging manner.
- Ability to relate and listen to people with mental health problems and provide emotional support and care.
- Ability to carry out a range of practical and manual tasks with regard to household maintenance, housing, benefit entitlement, etc
- Ability to reflect on own working practice and its impact upon service users and other MDT staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
