Job summary
Apprentice Security Receptionist/Nursing Assistant
The post holder will work as a member of the security team based within the reception and/or liaison areas of the Forensic Directorate medium and/or low secure hospital sites.
The post holder will support safety and security by competent operation of various and complex egress and access systems which contribute to a safe and secure environment for patients, visitors, contractors and staff in accordance with Trust/Directorate policies and procedures.
Main duties of the job
The post holder will be based within the reception control room, monitoring security systems (CCTV, emergency alarms, fire alarms), supporting all access and egress through secure air-locks, acting as an administrator, and assisting staff with the Traka System (electronic key system).
They will deal with all visitors, contractors, telephone calls in a polite, efficient and professional manner in accordance with Trust policy and local procedure.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
Kindly refer to the job description and person specification that is attached to the vacancy profile.
Job description
Job responsibilities
Kindly refer to the job description and person specification that is attached to the vacancy profile.
Person Specification
Education/ Qualification/ Training
Essential
- Good general secondary school education (English, Literacy and Numeracy Skills)
- Able to assist in security induction/ training and in other relevant training areas e.g. escort, handcuff, Ligature, Search
Experience
Essential
- Experience of working with people
Desirable
- Experience of working within a customer orientated environment
- Experience of dealing with challenging situations
Knowledge and Skills
Essential
- Ability to understand and carry out assigned tasks and instructions
- Able to undertake and complete assigned tasks
- Able to problem solve and seek guidance where necessary.
- Effective communication and positive interpersonal skills
- Recognise own abilities and limitations
- Sensitivity and the ability to maintain composure in emotive and challenging circumstances
- Ability to use own initiative when required
- Able to teach/ impart knowledge to staff of all levels and grades
- Sound written communication/ report writing skills.
Desirable
- Understanding of and ability to undertake audit.
- Ability to recognise inappropriate behaviour and set/maintain boundaries with the agreement of the clinical team
Person Specification
Education/ Qualification/ Training
Essential
- Good general secondary school education (English, Literacy and Numeracy Skills)
- Able to assist in security induction/ training and in other relevant training areas e.g. escort, handcuff, Ligature, Search
Experience
Essential
- Experience of working with people
Desirable
- Experience of working within a customer orientated environment
- Experience of dealing with challenging situations
Knowledge and Skills
Essential
- Ability to understand and carry out assigned tasks and instructions
- Able to undertake and complete assigned tasks
- Able to problem solve and seek guidance where necessary.
- Effective communication and positive interpersonal skills
- Recognise own abilities and limitations
- Sensitivity and the ability to maintain composure in emotive and challenging circumstances
- Ability to use own initiative when required
- Able to teach/ impart knowledge to staff of all levels and grades
- Sound written communication/ report writing skills.
Desirable
- Understanding of and ability to undertake audit.
- Ability to recognise inappropriate behaviour and set/maintain boundaries with the agreement of the clinical team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
