Job summary
The Senior Systems Training Specialist is a key member of the systems team. The post is a lead role responsible for the training of users on the correct use of clinical and non-clinical systems across the organisation. This includes the development of training packages, etraining packages and maintaining training records which dictate staff access to systems. The post-holder will be responsible for line managing the Digital Training Team and ensuringthey train to the required standards.
Main duties of the job
The post-holder is a subject matter expert for clinical and non-clinical systems, developing or delivering challenging and complex training packages to staff of all levels across the organisation. The role incorporates customer care, vendor or relationship management, operations and communications co-ordination. The Senior Systems Training Specialist is responsible for the supervision and coordination of the Training Team. This includes the day to day management, 1:1s, PDPs and disciplinary matters as delegated by the Senior Systems Manager. The post holder is also responsible for working closely with the project teams, ensuringsystem or application training is planned or executed effectively. This involves working as part of a team or on an individual basis with application vendors, internal or external stakeholders and other technical experts, ensuring assigned project tasks are completed within project tolerances.
About us
East London NHS Foundation Trust is a CQC rated outstanding trust, with an award winning digital department. The Trust is embarking on a period of transformation to become a 'Digital First' organisation and is in a period of recruitment in readiness into various digital roles.It is an extremely exciting time to join and help shape our digital first future for the trust.
We value our staff and support each other in our quest to achieve our goals and as a result, the department is a supportive, collaborative, and welcoming place to work. We live our trust values; We Care, We Respect, We are Inclusive.
Job description
Job responsibilities
- Develop, plan, organize, and deliver complex specialist training programmes and packages across clinical and non-clinical departments to deliver services to the required standards and within the available resource base
- Day to day line management of the Digital Training Team
- Ensure Training Team are following a standardised training package for all users and are training to the required standard
- Maintain a comprehensive knowledge of current working practices across the Trust.
- Propose changes to and implement processes in collaboration with other team leads to jointly manage the business, delivery and development of services
- Ensure the efficient organisation of Training team services within department, making best use of capacity to deliver activity within the terms of the Service Level Agreement
- Produce reports for management and review a range of complex technical problems, developing appropriate training solutions if appropriate
- Work with the Senior Systems Administration Specialists and Senior Systems Manager to review the quality of systems training and focus on continual service improvement
- Help to ensure the department meets the required performance standards
- Record, update and overall maintenance of training records
- Ensure that training materials are kept up to date and can be easily accessed by system users
Job description
Job responsibilities
- Develop, plan, organize, and deliver complex specialist training programmes and packages across clinical and non-clinical departments to deliver services to the required standards and within the available resource base
- Day to day line management of the Digital Training Team
- Ensure Training Team are following a standardised training package for all users and are training to the required standard
- Maintain a comprehensive knowledge of current working practices across the Trust.
- Propose changes to and implement processes in collaboration with other team leads to jointly manage the business, delivery and development of services
- Ensure the efficient organisation of Training team services within department, making best use of capacity to deliver activity within the terms of the Service Level Agreement
- Produce reports for management and review a range of complex technical problems, developing appropriate training solutions if appropriate
- Work with the Senior Systems Administration Specialists and Senior Systems Manager to review the quality of systems training and focus on continual service improvement
- Help to ensure the department meets the required performance standards
- Record, update and overall maintenance of training records
- Ensure that training materials are kept up to date and can be easily accessed by system users
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent knowledge and relevant experience in specialty
Desirable
- Recognised qualifications associated to training
Experience
Essential
- Experience of working in a leadership role
- Experience of working and liaising with Third Party Suppliers
- Experience of working in a large organisation with a wide range of staffing levels
- Strong experience of application training across a mixed computing environment
- Strong experience in influencing the application of Digital to working practices
- Experience of working with a range of staffing groups including clinicians, nursing and managers.
- Experience of working within an NHS Digital Department environment.
- Experience producing training materials
- Experience of managing, leading and motivating a small team
Desirable
- Develop/design policies, protocols and able to analyse, interpret complex data and report in a variety of different styles.
Knowledge & Skills
Essential
- Understanding of Information Governance, Digital Security and confidentiality High level of interpersonal skills, including active listening and understanding
- Excellent communication and presentation skills.
- Influencing, motivation and negotiation skills
- Ability to work across organisational and professional boundaries
- Excellent presentation and written communication skills
- Ability to prioritise and plan use of resources
- Understanding of the Strategic aims and priorities of the Trust.
- Understanding the benefits of Information Technology to Trust staff.
- Knowledge of the Digital strategy
- Working knowledge of MS Office products.
Desirable
- Knowledge of the National Digital Strategy.
- Knowledge of Patient Pathway in the Trust
- Good understanding of the current NHS agenda and healthcare policy
- Knowledge & Experience working in an ITIL environment
- Knowledge & Experience working in a PRINCE 2 environment
- Strong knowledge of using clinical systems: e.g. RiO, JAC, EMIS, S1
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent knowledge and relevant experience in specialty
Desirable
- Recognised qualifications associated to training
Experience
Essential
- Experience of working in a leadership role
- Experience of working and liaising with Third Party Suppliers
- Experience of working in a large organisation with a wide range of staffing levels
- Strong experience of application training across a mixed computing environment
- Strong experience in influencing the application of Digital to working practices
- Experience of working with a range of staffing groups including clinicians, nursing and managers.
- Experience of working within an NHS Digital Department environment.
- Experience producing training materials
- Experience of managing, leading and motivating a small team
Desirable
- Develop/design policies, protocols and able to analyse, interpret complex data and report in a variety of different styles.
Knowledge & Skills
Essential
- Understanding of Information Governance, Digital Security and confidentiality High level of interpersonal skills, including active listening and understanding
- Excellent communication and presentation skills.
- Influencing, motivation and negotiation skills
- Ability to work across organisational and professional boundaries
- Excellent presentation and written communication skills
- Ability to prioritise and plan use of resources
- Understanding of the Strategic aims and priorities of the Trust.
- Understanding the benefits of Information Technology to Trust staff.
- Knowledge of the Digital strategy
- Working knowledge of MS Office products.
Desirable
- Knowledge of the National Digital Strategy.
- Knowledge of Patient Pathway in the Trust
- Good understanding of the current NHS agenda and healthcare policy
- Knowledge & Experience working in an ITIL environment
- Knowledge & Experience working in a PRINCE 2 environment
- Strong knowledge of using clinical systems: e.g. RiO, JAC, EMIS, S1
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
